Biketronics BT1000 Installation Instructions Manual page 20

Biketronics Warranty Policies
General Warranty Information: Warranty applies to the original retail
purchaser only and is not transferable. Proof of purchase is required for all
warranty claims.
Auction Sales Policy: Products purchased through auction type websites,
such as EBay, are subject to the return and warranty policies of the seller.
Please make sure you understand their service and return policies before any
funds are exchanged. Biketronics Inc. will warranty products purchased this
way but the customer will be responsible for all shipping costs.
Satisfaction Guarantee: Products purchased directly from Biketronics Inc.
come with a 30 day satisfaction guarantee. Refunds exclude shipping charges
and a 7% restocking fee. For a full refund: products must be in excellent
condition and kits must be complete in original packaging. *Biketronics
products that are purchased through a dealer are subject to the dealers return
policy.
Warranty Coverage on Aftermarket Radios: Radios purchased from
Biketronics Inc. come with the manufactures warranty. Warranty does not
cover damage due to improper installation, shipping, handling or water
damage caused from failure to use a protective cover. This coverage is handled
by the customer through the radio manufacturer. Biketronics Inc. can handle
this process for a handling fee and all shipping costs.
Warranty Coverage on Biketronics Inc. Products: All products
manufactured by Biketronics come with a lifetime warranty. Warranty does not
cover damage due to improper installation, shipping or handling.
Exclusions: Any defects resulting from water damage, fire, acts of nature,
misuse, abuse, modification, improper installation, vehicle crash, or any type
of impact will void the warranty. We will not be responsible for damages to
motorcycles resulting from the use or misuse of the product. In no event shall
Biketronics Inc. be liable for any damages whatsoever (including consequential
damages, incidental damages, or damages for loss of use, loss of time,
inconvenience, or other losses) arising out of the use, misuse, or inability to
use our product. Biketronics Inc. reserves the right to change the design of its
products without any obligation to modify any previous product.
Repair or Replacement: If your product is not functioning properly,
please call us at (800) 735-2419 as soon as possible so we can assist you in
diagnosing and resolving your product problems. In cases where a product
is defective, please call us for an RMA (return merchandise authorization)
number. If the product is found to be defective and covered under warranty,
it will be repaired or replaced at our option. Any charges accrued for removal,
installation, reinstallation and shipping will not be covered by this warranty.
Damaged or modified equipment: will be subject to a charge equal to
the parts and labor required to return the product to as-new condition. This
includes damaged wires, connectors, housings and shipping damage. If the
product is not found defective Biketronics Inc. will return the product at the
customers cost.
International Customers: Customer will pay shipping on all warranty
services.
Warranty repair – repair or replace shipping time: We will ship out a
repaired or replacement unit after receiving and testing, 6-8 business days
from arrival at biketronics. There is a refundable core charge if Biketronics
sends a replacement part before receiving the defective part. The old/defective
part must be returned within 60 days.
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