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8 Troubleshooting
Problem
Cannot connect with another
party.
52
Installation Manual
•
The LAN cable is not connected properly.
→
Check that it is connected to the unit properly (Page 21). Perform a
network test by entering a particular IP address (e.g., the other party or
a switching hub), and then confirm the network connection (Page 45).
•
The maximum bandwidth setting is incorrect.
→
3-party video conference calls are not possible if 512 kbps is selected.
4-party video conference calls are not possible if 512 kbps or 768 kbps
is selected. Check your maximum bandwidth setting, and select a value
that is appropriate for your network environment.
→
If you are trying to connect to a non-Panasonic video conference
system, a connection might not be possible depending on either your
or the other party's bandwidth settings. Either check your settings and
change them, or have the other party do the same. If you change your
own settings, you should register the new information as a local site.
For details, refer to the User Manual.
•
The call type setting is incorrect.
→
Set the call type setting so that it is the same as the other party's. For
details, refer to the User Manual.
•
The SIP settings are incorrect.
→
Check the SIP settings. For details about SIP settings, refer to the User
Manual. After you check the SIP settings, if you still cannot connect to
the other party, contact your network administrator.
•
The ID and password for digest authentication are incorrect.
→
Check that the values specified for "Authentication ID" and
"Authentication Password" are correct. For details, refer to the User
Manual.
•
The "SIP Transport Protocol" setting is different from the other party's.
→
Set the "SIP Transport Protocol" setting so that it is the same as the
other party's. For details, refer to the User Manual.
•
The local site settings are incorrect.
→
Confirm the local site settings. Specify the settings that are appropriate
for your usage environment. For details, refer to the User Manual.
•
The IP address is not entered correctly.
→
Confirm that the other party's IP address is correctly entered.
•
The SIP URI (or SIP user name), H.323 extension, or H.323 name is
not entered correctly.
→
Check whether the SIP URI (or SIP user name), H.323 extension, or H.
323 name of the other party is entered correctly or whether it conforms
to the relevant standard.
•
The MCU's conference room number@IP address is not entered
correctly.
→
Check whether the conference room number and IP address of the
MCU is entered correctly.
Cause and Solution
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