Modem Problems - Dell Inspiron 8100 Service Manual

Solving Problems : Dell Inspiron 8100

Modem Problems

NOTICE: Connect the modem to an analog telephone wall jack only. Connecting
the modem to a digital telephone network damages the modem.
Check the telephone jack—
the modem and connect it to a telephone. Listen for a dial tone.
Connect the modem directly to the telephone wall jack—
you have other telephone devices sharing the line, such as an
answering machine, fax machine, surge protector, or line splitter,
then bypass them and connect the modem directly to the
telephone wall jack with the telephone line.
Check the connection—
connected to the modem.
Check the telephone line—
If you are using a line that is 3 m (10 ft) or more in length, try a
shorter one.
Verify that the modem is communicating with Windows—
1. Click the Start button, point to Settings, and click Control
Panel.
2. In the Control Panel window, double-click Modems.
If there are multiple entries for the same modem or modems
listed that are not installed, delete the entries and restart the
computer.
3. Click the Diagnostics tab.
4. Click the COM port for your modem.
5. Click More Info to verify that the modem is communicating
with Windows.
If all commands receive responses, the modem is operating
properly.
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Disconnect the telephone line from
Verify that the telephone line is
Try using a different telephone line.
If