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Model shown is KX-TG5511.
Before initial use, see "Getting
Started" on page 8.
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save
them for future reference.
This unit is compatible with Caller ID. You must subscribe to the appropriate
service offered by your service provider/telephone company.
Please access our online customer survey:
http://panasonic.net/pcc/tel/q

Operating Instructions

Model No.
Digital Cordless Answering System
Model No.
Digital Cordless Phone
KX-TG5511AL
KX-TG5522AL
KX-TG5523AL

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Summary of Contents for Panasonic KX-TG5511AL

  • Page 1: Operating Instructions

    Model shown is KX-TG5511. Before initial use, see “Getting Started” on page 8. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference. This unit is compatible with Caller ID. You must subscribe to the appropriate service offered by your service provider/telephone company.
  • Page 2: Table Of Contents

    Table of Contents Introduction Answering system settings ..32 Model composition ....3 Voice Mail Service Accessory information ... . . 3 Voice mail service.
  • Page 3: Introduction

    KX-TG5521 KX-TG5522 KX-TG5521 KX-TGA551 series KX-TG5523 KX-TG5521 KX-TGA551 L The suffix (AL) in the following model numbers will be omitted in these instructions: KX-TG5511AL/KX-TG5522AL/KX-TG5523AL Feature differences Intercom Series Answering system Between handsets KX-TG5511 series – KX-TG5521 series *1 Intercom calls can be made between handsets by purchasing and registering one or more optional handsets (page 4).
  • Page 4: Expanding Your Phone System

    Introduction Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information. Accessory item Model number Rechargeable HHR-4DPA/2B or HHR-4MRT/2B batteries Battery type: – Nickel metal hydride (Ni-MH) – 2 x AAA (R03) size for each handset DECT repeater KX-A272AL *1 Replacement batteries may have a different capacity from that of the supplied batteries.
  • Page 5: Important Information

    Important Information equipment in fuel depots, chemical plants or where blasting operations are in For your safety progress. To prevent severe injury and loss of Operating safeguards life/property, read this section carefully before L Unplug the product from power outlets using the product to ensure proper and safe before cleaning.
  • Page 6: Important Safety Instructions

    L Please ensure that a separate telephone, not dependent on local power, is available Base unit location/avoiding noise for emergency use. The base unit and other compatible Panasonic L This equipment will be inoperable when units use radio waves to communicate with mains power fails.
  • Page 7: Other Information

    Important Information Environment Information on Disposal in other Countries outside the European Union L Keep the product away from electrical noise generating devices, such as fluorescent lamps and motors. L The product should be kept free from excessive smoke, dust, high temperature, and vibration.
  • Page 8: Getting Started

    Setting up L USE ONLY Ni-MH batteries AAA (R03) size. Connections L Do NOT use Alkaline/Manganese/Ni- Cd batteries. L Use only the supplied Panasonic AC L Confirm correct polarities (S, T). adaptor PQLV219AL. ■ Base unit Press plug firmly. Hook Rechargeable Ni-MH ONLY “Click”...
  • Page 9: Note When Setting Up

    L Use the supplied rechargeable L Even after the handset is fully batteries. For replacement, we charged, the handset can be left on recommend using the Panasonic the base unit or charger without any ill rechargeable batteries noted on page effect on the batteries.
  • Page 10: Controls

    Getting Started K Charge contacts Controls ■ Control type A Soft keys The handset features 3 soft keys. By Handset pressing a soft key, you can select the feature shown directly above it on the display. B Navigator key – {^}, {V}, {<}, or {>}: Scroll through various lists and items.
  • Page 11: Display

    Getting Started Item Meaning ■ KX-TG5522/KX-TG5523 The line is in use. C D E L When flashing slowly: The call is put on hold. L When flashing rapidly: An incoming call is now being received. Missed call (page 26) The base unit transmission power is set to “Low”.
  • Page 12: Turning The Power On/Off

    Getting Started Item Meaning Icon Action Someone is using the Stops recording or Line line. playback. in use Answering system is Stores phone numbers. IN USE being used by another (page 24, 27) handset or the base Inserts a dialling pause. unit.
  • Page 13: One Touch Eco Mode

    Getting Started You can turn on/off one touch eco mode Display language by just pressing {ECO/R}. The default setting is “Normal”. Important: – When the one touch eco mode is on: L When the language selection is “Low” is temporarily displayed and displayed after installing the i is shown on the handset display batteries for the first time, perform...
  • Page 14: Making/Answering Calls

    Making/Answering Calls {V}/{^}: “Yes” i M i {ic} Making calls Pause (for PBX/long distance service users) Lift the handset and dial the phone A pause is sometimes required when number. making calls using a PBX or long L To correct a digit, press ^. distance service.
  • Page 15: Useful Features During A Call

    Making/Answering Calls To return to the conversation, press Adjusting the handset ringer volume 1 again. Press {^} or {V} repeatedly to select the desired volume while the handset is Recall/flash ringing for an incoming call. {ECO/R} allows you to use the special Note: features of your host PBX such as L You can also program the handset...
  • Page 16: Phonebook

    Phonebook L Press the same dial key repeatedly to display the first Handset phonebook entry corresponding to each character located on that dial key. The phonebook allows you to make calls L If there is no entry corresponding without having to dial manually. You can to the character you selected, the add 100 names and phone numbers.
  • Page 17: Copying Phonebook Entries

    14). Copying phonebook entries You can copy phonebook entries between 2 handsets. *1 Panasonic compatible handset Copying an entry Find the desired entry (page 16). {V}/{^}: “Copy” i M {V}/{^}: Select the handset you want to send the phonebook entry to.
  • Page 18: Programming

    Programming Programmable settings You can customise the unit by programming the following features using the handset. To access the features, there are 2 methods: – scrolling through the display menus (page 18) – using the direct commands (page 20) L Direct command is the main method used in these operating instructions. Programming by scrolling through the display menus Press {V} or {^} to select the desired main menu.
  • Page 19 Programming Main menu Sub-menu 1 Sub-menu 2 Page – Ringer Setup Ringer Volume Handset – Base Unit (KX-TG5522/ – – Ringtone KX-TG5523) – Initial Setup Ringer Setup Ringer Volume – Ringtone Time Settings Set Date/Time Alarm – Time Adjustment – Handset Name *1, *3 –...
  • Page 20 Programming Programming using the direct commands 8 i {#} Enter the desired code. Select the desired setting. i M L This step may vary depending on the feature being programmed. L To exit the operation, press {ic}. Note: L In the following table, < > indicates the default settings. Feature Code Setting...
  • Page 21 Programming Feature Code Setting System Page Recall/Flash {0}: 900 msec. {1}{2}{1} {1}: 700 msec. {2}: 600 msec. {3}: 400 msec. {4}: 300 msec. {5}: 250 msec. {*}: 200 msec. {#}: 160 msec. {6}: 110 msec. {7}: <100 msec.> {8}: 90 msec. {9}: 80 msec.
  • Page 22 Programming *1 If “System” column is checked, you do not need to program the same item using another handset. *2 This feature allows the unit to automatically adjust the date and time each time caller information including date and time is received. To turn this feature on, select “Caller ID”.
  • Page 23: Special Programming

    Programming Changing the handset name Special programming Each handset can be given a customised name (“Bob”, “Kitchen”, Alarm etc.). This is useful when you make intercom calls between handsets. You An alarm sounds at the set time for 3 can also select whether or not the minutes once or daily.
  • Page 24: Registering A Unit

    Programming This feature allows the unit to reject calls L To exit, press {ic}. from specified phone numbers that you To edit a number: do not want to answer such as junk calls. ~ i Edit the phone number. When a call is received, the unit does not i M i {ic} ring while the caller is being identified.
  • Page 25 L If all registered handsets start base unit by using a DECT repeater. ringing, press the same button to Please use only the Panasonic DECT stop. Then repeat this step. repeater noted on page 4. Contact your L The next step must be completed Panasonic dealer for details.
  • Page 26: Caller Id Service

    Caller ID Service operation is performed by one of the registered handsets: Using Caller ID service – Being replaced on the base unit or charger. Important: – Pressing {ic}. L This unit is Caller ID compatible. To use Caller ID features (such as Phonebook name display displaying caller phone numbers), you When caller information is received and...
  • Page 27: Caller List

    Caller ID Service L If > is displayed, not all of the information is shown. To see the Caller list remaining information, press {>}. To return to the previous screen, Important: press {<}. L Only 1 person can access the caller ~ i Edit the number.
  • Page 28: Answering System

    Answering System – If you recorded your own greeting message, the same message is still Answering system announced to callers even though their messages are not recorded. Available for: KX-TG5522/KX-TG5523 The answering system can answer and Turning the answering record calls for you when you are system on/off unavailable to answer the phone.
  • Page 29: Greeting Message

    Answering System M i {ic} Greeting message Playing back the greeting When the unit answers a call, a greeting message message is played to callers. 8 i {#}{3}{0}{3} You can use either: – your own greeting message {ic} – a pre-recorded greeting message Recording your greeting Listening to messages message...
  • Page 30: Listening To Messages Using The Handset

    Answering System Operation Erasing all messages Play greeting Press {4} 2 times while the unit is not in message use. Record greeting {7}{6} message Turn answering Listening to messages system on using the handset Pause message {9} or O Stop recording When new messages have been Stop playback recorded, u is displayed on the...
  • Page 31: Remote Operation

    Answering System After the greeting message starts, Erasing all messages enter your remote access code. L The unit announces the number of 8 i {#}{3}{2}{5} new messages. {V}/{^}: “Yes” i M i {ic} Follow the voice guidance prompts as necessary or control the unit using remote commands (page 31).
  • Page 32: Answering System Settings

    Answering System Operation Answering system Turn answering system off Erase currently playing settings {*}{4} message Erase all messages {*}{5} Number of rings before the Reset to a pre-recorded {*}{6} unit answers a call greeting message (during greeting message You can change the number of times the playback) phone rings “Number of Rings”...
  • Page 33 Answering System This will allow the voice mail to receive any messages. L To use the unit’s answering machine rather than the voice mail service provided by your service provider/ telephone company, please contact your service provider/telephone company to have it removed or deactivated permanently or temporarily.
  • Page 34: Voice Mail Service

    Voice Mail Service Voice mail service Voice mail is an automatic answering service offered by your service provider/ telephone company. After you subscribe to this service, your service provider/ telephone company’s voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy.
  • Page 35: Intercom/Locator

    Intercom/Locator Intercom Transferring calls, conference calls Intercom calls can be made between handsets. Outside calls can be transferred or a Note: conference call with an outside party can L If you receive an outside call while be made between 2 handsets. talking on the intercom, you hear 2 During an outside call, press 4 to tones.
  • Page 36: Useful Information

    Useful Information Character entry The dial keys are used to enter characters and numbers. Each dial key has multiple characters assigned to it. The characters that can be entered depend on the character entry mode (page 36). – Press {<} or {>} to move the cursor left or right. –...
  • Page 37 Useful Information Extended 1 character table (N) L The following are used for both uppercase and lowercase: Extended 2 character table (O) L The following are used for both uppercase and lowercase: Cyrillic character table (P)
  • Page 38: Error Messages

    Useful Information Error messages If the unit detects a problem, one of the following messages is shown on the display. Display message Cause/solution L The handset has lost communication with the base Base no power unit. Move closer to the base unit and try again. No link.
  • Page 39: Troubleshooting

    Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on the handset. General use Problem Cause/solution The handset does not turn on...
  • Page 40 Useful Information Problem Cause/solution I cannot activate the eco mode. L You cannot set eco mode when you set the repeater mode “On”. If required, set the repeater mode to “Off” (page 25). I cannot register a handset to a L The maximum number of handsets (6) is base unit.
  • Page 41 Useful Information Problem Cause/solution Noise is heard, sound cuts in L You are using the handset or base unit in an and out. area with high electrical interference. Re- position the base unit and use the handset away from sources of interference. L Move closer to the base unit.
  • Page 42 Useful Information Caller ID Problem Cause/solution Caller information is not L You must subscribe to a Caller ID service. displayed. Contact your service provider/telephone company for details. L If your unit is connected to any additional telephone equipment, remove and plug the unit directly into the wall socket.
  • Page 43 Useful Information Answering system (KX-TG5522/KX-TG5523) Problem Cause/solution The unit does not record new L The answering system is turned off. Turn it on messages. (page 28). L The message memory is full. Erase unwanted messages (page 29). L The recording time is set to “Greeting Only”.
  • Page 44 Useful Information Liquid damage Problem Cause/solution Liquid or other form of moisture L Disconnect the AC adaptor and telephone line has entered the handset/base cord from the base unit. Remove the batteries unit. from the handset and leave to dry for at least 3 days.
  • Page 45: Instructions To Customer

    Useful Information Instructions to customer Installation Install this telephone yourself by simply plugging it into the line socket for any regular telephone. You may connect it in place of your existing telephone or to any spare telephone socket installed in your premises. To disconnect your existing telephone you must first remove its plug from the line socket.
  • Page 46 Useful Information Should the cordless telephone not operate when plugged into a socket, it is either faulty or unsuitable for operation with your telephone service. It should be returned to the store where purchased or to an Authorised Service Centre. Service difficulties If at any time a fault occurs on your telephone service carry out the following checks before you call for service:...
  • Page 47: Index

    Index Key lock: 15 Keytones: 20 Index M Making calls: 14 Missed calls: 26 Additional handsets: 24 Mute: 15 Alarm: 23 Answering calls: 14 Pause: 14 Answering system: 28 Phonebook: 16 Call screening: 28 PIN: 24 Erasing messages: 29, 30, 32 Power failure: 9 Greeting message: 29 Power on/off: 12...
  • Page 48 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd.

This manual is also suitable for:

Kx-tg5522alKx-tg5523al

Table of Contents