Customer Information; Procedure - GMC 2016 Sierra Owner's Manual

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Customer Information

Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 472
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 474
Customer Assistance for Text
Telephone (TTY) Users . . . . . 475
Online Owner Center . . . . . . . . . 475
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 476
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 476
Scheduling Service
Appointments . . . . . . . . . . . . . . . 478
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 478
Collision Damage Repair . . . . . 479
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 481
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 482
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 483
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 483
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 483
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 484
Event Data Recorders . . . . . . . . 484
®
OnStar . . . . . . . . . . . . . . . . . . . . . . 485
Infotainment System . . . . . . . . . . 485
Customer Information
Customer Satisfaction

Procedure

Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be