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7.0 and later, Firefox versions 2 and later and several others.
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A problem on the ADSL line. If you believe that the line is at fault, please contact your
Internet Service Provider Help Desk for status information on the circuit. They will work
in conjunction with the network service provider to resolve the problem.
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A faulty profile, if the configuration profile of your Mako Appliance has recently been
changed. Another possibility is that the network
PCs has been changed. If you believe the problem is with the Mako the please contact
your reseller, who will be able to check the status of the appliance and verify the profile.
Some PCs on your office network can access the Internet, others cannot. Or perhaps
some services work but others do not. Both of these indicate a faulty configuration of
the network and/or PCs in your office. If you believe the problem is with the
configuration of the network and/or PCs in your office, then please contact your site
support organisation.
Symptom
Power indicator doesn't illuminate after power on.
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Probable Cause
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DC power supply may be defective.
Possible Solutions
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Check for any loose connections.
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Ensure that there is power from the outlet by plugging in some other device.
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If all of the above fail to resolve the problem contact your reseller.
Symptom
LINK indicator doesn't stop flashing after power on.
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Note: Allow up to 10 minutes for the Mako to configure when first powering up.
Probable Cause
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The Mako or ASDL cable may be defective.
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Your ISP may be having a temporary outage.
Possible Solutions
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Check for any loose connections and ensure that the cable is connected at both ends.
Examine the cable and look for any obvious defects.
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If all of the above fail to resolve the problem contact your reseller.
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Symptom
This indicator is unresponsive, i.e. it's not flashing. This is an indication that there is no
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ADSL data activity.
Probable Cause
The Mako or ASDL cable may be defective.
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Mako 6500-A2 and A2/3G Product Handbook v.1.2
gateway
Page 14 of 24
configuration of your office
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