Contact Your Wireless Service Provider For Assistance With International Service - Google Nexus 5 User Manual

Status Messages
PIN Blocked. Call Your
Provider
Insert SIM
Check SIM Card
Contact Your Wireless Service Provider for
Assistance with International Service
If you experience any issues with voice or data services while outside of the United States,
contact your wireless service provider. In the event that you do experience an issue, try the
following actions:
●
First try powering your phone off and then back on; this will force your phone to
reregister with the network.
●
Try manually selecting another network. Information for selecting networks can be found
in the phone guide.
If neither of these actions resolves your issue, you will need to contact customer service (see
below). When calling to report an issue, the following information will be beneficial in trying to
resolve your issue as quickly as possible:
●
Your wireless phone number.
●
The city and country you are traveling in.
●
Any error message that displays on your phone or that you heard when trying to place a
call.
●
If the issue is with data, were you able to place voice calls?
●
If the issue is with voice service, were you able to access data?
Please call your wireless service provider if you need assistance.
Sprint Worldwide Wireless Service
Message Description
An incorrect SIM PIN was entered three consecutive times.
You will be unable to send or receive calls on your phone.
Contact your wireless service provider to obtain the PIN
Unblocked Key (PUK) code. Your provider sets the default to
PIN off; if you elect to enable the PIN then you will need to
contact your wireless service provider for the default PIN and
PUK.
Your SIM Card is not being detected. Please check to ensure
that you have inserted the SIM Card.
Please check your SIM card to make sure it is properly
inserted.
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