Chamberlain MyQ Series Troubleshooting Manual
Commerical door operators
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Also See for MyQ Series:
- Installation manual (30 pages) ,
- User manual (17 pages) ,
- Quick start manual (16 pages)
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Summary of Contents for Chamberlain MyQ Series
- Page 1 Commercial Door Operator Troubleshooting Guide LiftMaster 845 Larch Ave. Elmhurst, IL 60126 LiftMaster.com/MyQ-CDO...
- Page 2 If issues are experienced when adding a LiftMaster Internet Gateway, Logic 5.0 Commercial Door Operator or MyQ ® ® Lighting Device to a MyQ account, please review the troubleshooting topics below: CONNECTION ISSUES Problem: If the Internet Gateway’s green LED is not illuminated or blinking, the Internet Gateway is not connected to the Internet. Solution: There are a few different reasons an Internet Gateway will not successfully connect to the Internet: • An incompatible router...
- Page 3 CONNECTION ISSUES (CONTINUED) Problem: Green LED on the Internet Gateway is blinking If the green LED on the Internet Gateway is blinking, the Internet Gateway has obtained an IP address from the router, but the Internet Gateway is not connecting to the MyQ Server. Solution: Determine if a router setting (e.g.
- Page 4 MYQ ACCOUNT ISSUES Unable to add more than one MyQ Device to a MyQ Account: Prior to adding MyQ devices, an account must be established. An account can be created by visiting www.myliftmaster.com or by downloading the MyQ App from a smartphone or tablet app store. For optimal performance of MyQ, a max of 32 devices can be added per account. Up to sixteen MyQ devices may be added to one Internet Gateway, model 828LM.
- Page 5 MYQ ACCOUNT ISSUES (CONTINUED) Problem: The MyQ Enabled Commercial Door Operator will not respond to the app. Solution: 1. Confirm the green LED on the Internet Gateway is illuminated and solid. If the green LED is not illuminated or blinking, see Connection Issues. 2.
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Questions and answers
Beeps every twenty seconds, also beeps when light switch is pushed
If a Chamberlain Series device beeps every twenty seconds and also beeps when the light switch is pushed, it likely indicates an issue with the hardwired wall button. The issue appears isolated to that button, and the garage door still functions normally through other methods, suggesting the system is not locked. The beeping may be due to a malfunction or incorrect wiring in the wall control.
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