Error Codes - Chamberlain MyQ Series Troubleshooting Manual

MYQ ACCOUNT ISSUES (CONTINUED)
Problem:
The MyQ Enabled Commercial Door Operator will not respond to the app.
Solution:
1. Confirm the green LED on the Internet Gateway is illuminated and solid. If the green LED is not illuminated or
blinking, see Connection Issues.
2. For a MyQ enabled commercial door operator, confirm that the operator is powered up and fully operational. Control
the MyQ enabled commercial door operator from a remote control or wall-mounted door control.
3. Confirm the MyQ enabled commercial door operator is set to a wiring type which allows control of the operator from
the MyQ App, see below:
Wiring Type
B2, T, TS, and FSTS
C2 and E2
D1
NOTE: If a MyQ enabled commercial door operator is programmed with a
mid-stop. The MyQ app will open a fully closed door to the mid stop. The MyQ
app will update and show the MyQ enabled commercial door in the mid-stop
position. The next MyQ app command will close the MyQ enabled commercial
door.
4. C onfirm the MyQ enabled commercial door operator has been added to the MyQ account (a commercial door image
should be present on the Places screen of the app).
5. Confirm the signal from the Internet Gateway can reach the MyQ enabled commercial door operator. Depending on
obstructions the average range from the Internet Gateway is between 300 to 600 feet. Are there too many walls
between the Internet Gateway and the commercial door opener or lighting device?
To test a MyQ enabled commercial door operator, program a remote control to the operator and stand near the
Internet Gateway. Test if a remote control can operate the MyQ enabled commercial door operator. If necessary
relocate the Internet Gateway closer to the MyQ enabled commercial door operator using a longer CAT5 cable or
higher quality Ethernet cable (up to 100 feet).
6. MyQ devices communicate using a 900 MHz radio signal. Electronic devices in the same area of the Internet
Gateway or MyQ enabled commercial door operator may create a range issue. Some troubleshooting options include
powering down or relocating other 900 MHz products (900 MHz cordless phone, etc.) in the area of the MyQ
enabled commercial door operator causing the interference.

ERROR CODES

Problem:
The MyQ App displays an error code.
Solution:
See the Commercial Door Operator MyQ Error Code Guide
For more information contact LiftMaster Technical Support at 1-800-528-2806.
01-37419
Action from MyQ App
will open and close the door
will open but will not close the door
will not open or close the door
for more information.
© 2014, LiftMaster
All Rights Reserved