Troubleshooting - Motorola DCH70 User Manual

5 TROUBLESHOOTING

5 TROUBLESHOOTING
Before calling your cable provider, review this
troubleshooting guide.
Problem
The DCH
receiver will not
power on.
The remote
control does not
work.
Possible Solutions
•
The DCH receiver may have received a software
update and may not power on while the new
software is being installed. Try again in a few
minutes.
•
Verify that the power supply is connected to the
DCH receiver and an AC outlet. Unplug the DCH
power supply cord from the AC outlet, plug it back
in, and then press the POWER button.
•
If the DCH receiver is connected to a switched outlet
on another unit, verify that that unit is powered on.
Unplug the DCH power supply cord from the AC
outlet, plug it back it in, and then press the POWER
button. Use of an unswitched outlet is
recommended.
•
Verify that the remote control is in "Cable" mode.
•
Verify that there are no obstructions between the
remote control and the DCH receiver. Aim the
remote control directly at the DCH receiver front
panel, not the TV or VCR.
•
The angle between the remote control and the DCH
receiver may be too large. Stand in front of the DCH
receiver and not too far to either side.
•
Press and release operation keys one at a time,
firmly and deliberately.
•
Check the batteries in the remote control. Install new
batteries if needed.
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