Motorola SURFboard SBV5120 User Manual page 52

Introduction
Q
Do I need to change my Internet service provider (ISP)?
A
Currently, most Internet service providers do not provide cable Internet access. Contact your cable company
for your specific information.
Q
Do I need to subscribe to cable TV to get cable Internet access?
A
No, but you will need to subscribe to cable Internet service. Some systems require that you subscribe to basic
service before you can get Internet access and/or offer a discount when you use your own VoIP cable
modem. Check with your local cable company for specific information.
Q
What type of technical support is available?
A
For questions about your Internet service, connection, or VoIP cable modem, contact your cable provider.
Q
What do I do if my SURFboard VoIP cable modem stops working?
A
"Troubleshooting" on page 35 provides tips to diagnose problems and simple solutions. If you continue to
have problems, contact your cable provider or Motorola as described in
SBV5120 VoIP Cable Modem User Guide
Installation Troubleshooting Glossary License
"Contact Us" on page 45.
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