Troubleshooting - Teufel DecoderStation 5 Technical Description And Operating Instructions

Troubleshooting

If you occur problems using this unit, please first refer to the following notes and further detailed information on our
website for initial help . If this does not lead to success, please contact our hotline 00800 - 200 300 40 (free of charge) .
Please also observe the warranty notes .
Problem
The DecoderStation 5 is not
working, the display panel
3 does not light up .
The device is not working,
but the display panel is
illuminated .
Playback is noisy .
The rear satellites and/or
center speaker do not emit
an audio signal from stereo
sources such as a tuner or
an MP3 player .
You are unable to switch
the surround configuration .
No Dolby-/DTS multi-chan-
nel sound is issued via the
connected digital source .
The digitally connected
sound card is not transmit-
ting any multi-channel
sound when playing com-
puter games .
14
• DecoderStation 5
Possible cause
The device has no power .
The volume has been set too low .
Generally-speaking, the system is very low-
noise . The system with exceptional resolution
in the high-range area can expose the poor
quality of a signal source (e .g . from MP3 files
mostly) .
MP3s, radio and many television programmes
only offer stereo sound .
You are probably using a digital input . If a
Dolby or DTS signal is received on this input,
the DecoderStation 5 will automatically switch
to the correct surround configuration .
If digital sources are being played, the Decod-
erStation 5 automatically recognises the format
of the signal source . If the decoder fails to play
multi-channel sound, there is presumably no
multi-channel signal . Digital signal sources do
not always transmit multi-channel sound, but
may also emit regular stereo sound (2 .0) .
This is often the case, for example, when receiv-
ing a television signal with digital receivers .
Many soundchips are capable of producing
surround sound in real-time and issuing it via
the sound card's analogue outputs . However,
digital encoding of the calculated multi-channel
sound is also necessary in a Dolby Digital bit-
stream for transmission via a digital connection .
Only if the sound card is capable of real-time
encoding and transmission to the decoder, can
direct decoding (that is, splitting of the signal
into its analogue components) occur .
Presently, only very few game consoles such as
the Microsoft Xbox 360 or the Sony Playstation
3 and a limited number of sound cards with
Dolby® Digital Live support are capable of
performing real-time encoding .
Solution
Check if the mains adapter plug is con-
nected to the jack 5 "12V" and to the
socket .
Increase the volume with the control dial
or "VOL +" button 22 .
Make sure that the source is delivering a
clear signal .
Use the remote control to switch the
decoder to a Pro Logic II mode or one of
the DSP modes (5 . 1 stereo) .
Switch the decoder to a Pro Logic II
mode or one of the DSP modes (5 . 1
stereo) using the remote control .
Connect your 5 . 1 sound card to an ana-
logue jack of the DecoderStation 5 .