Rheem 743 series Owner's Manual And Installation Instructions page 31

Rheem Boiling Water Unit Warranty New Zealand & Australia
3.
WHAT IS COVERED BY THE RHEEM WARRANTY FOR THE BOILING WATER UNIT DETAILED IN THIS DOCUMENT
3.1 Rheem will repair or replace a faulty component of your boiling water unit if it fails to operate in accordance with its
specifications as follows:
Notes: ** Refer to items 2.3 and 2.4 of warranty conditions.
This Rheem warranty
covers residential,
commercial and
industrial
installations.
What components are covered
All Components (from date of installation)
All installations / All models
Inner Tank Only
Rheem Boiling Water Unit Warranty New Zealand & Australia
4. ENTITLEMENT TO MAKE A CLAIM UNDER THIS WARRANTY
4.1 To be entitled to make a claim under this warranty you need to:
a) Be the owner of the boiling water unit or have consent of the owner to act on their behalf
b) Contact Rheem Service without undue delay after detection of the defect and, in any event, within the applicable warranty
period.
4.2 You are not entitled to make a claim under this warranty if your boiling water unit:
a) Does not have its original serial numbers or rating labels.
b) Is not installed in Australia or New Zealand.
5.1 If you wish to make a claim under this warranty, you need to:
a) Contact Rheem in Australia on 131 031 or Rheem in New Zealand on 0800 657 335 and provide owner's details, address
of the boiling water unit, a contact number and date of installation of the boiling water unit or if that's unavailable, the date
of manufacture and serial number (from the rating label on the boiling water unit).
b) (Australia Only) Rheem will arrange for the boiling water unit to be tested and assessed on-site.
c) (New Zealand Only) A Rheem service centre will arrange for the boiling water unit to be tested and assessed on-site.
d) If Rheem determines that you have a valid warranty claim, Rheem will repair or replace the boiling water unit in
accordance with this warranty.
5.2 Any expenses incurred in the making of a claim under this warranty will be borne by you.
6.1 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are
also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.
6.2 The Rheem warranty (set out above) is in addition to any rights and remedies that you may have under the Australian
Consumer Law.
Note: Every care has been taken to ensure accuracy in preparation of this publication. No liability can be accepted for any consequences, which may arise
as a result of its application.
RHEEM
www.rheem.com.au
www.rheem.co.nz
Revision Date: July 2015
Rheem New Zealand Ltd
RHEEM WARRANTY
Warranty Period
The period in which the fault
must appear in order to be
covered
Year
1 & 2
Year
3-5
RHEEM WARRANTY
5. HOW TO MAKE A CLAIM UNDER THIS WARRANTY
6. THE AUSTRALIAN CONSUMER LAW (AUSTRALIA ONLY)
Warranty Cover
What coverage you receive
New component or boiling water unit (at Rheem's sole discretion), free of
charge, including labour**.
Where an inner tank fails it will be supplied free of charge, installation and
labour cost will be charged to the owner.
31
743 Series BWU Document #: 318489B
FOR SERVICE TELEPHONE
131 031 AUSTRALIA
0800 657 335 NEW ZEALAND
or refer to your local Yellow Pages
743 Series Boiling Water Unit