Service And Repair; Returning Units For Repair - Lectrosonics UDR700 Operating Instructions Manual

If your system malfunctions, you should attempt to correct or isolate the trouble before con-
cluding that the equipment needs repair. Make sure you have followed the setup procedure
and operating instructions. Check out the interconnecting cords and then go through the
TROUBLE SHOOTING section in the manual
We strongly recommend that you do not try to repair the equipment yourself and do not have
the local repair shop attempt anything other than the simplest repair. If the repair is more
complicated than a broken wire or loose connection, send the unit to the factory for repair and
service. Don't attempt to adjust any controls inside the units. Once set at the factory, the
various controls and trimmers do not drift with age or vibration and never require readjust-
ment. There are no adjustments inside that will make a malfunctioning unit start work-
ing.
LECTROSONICS service department is equipped and staffed to quickly repair your equip-
ment. In-warranty repairs are made at no charge in accordance with the terms of the war-
ranty. Out of warranty repairs are charged at a modest flat rate plus parts and shipping.
Since it takes almost as much time and effort to determine what is wrong as it does to make
the repair, there is a charge for an exact quotation. We will be happy to quote approximate
charges by phone for out of warranty repairs.

RETURNING UNITS FOR REPAIR

You will save yourself time and trouble if you will follow the steps below:
A. DO NOT return equipment to the factory for repair without first contacting us by letter or by
phone. We need to know the nature of the problem, the model number and the serial
number of the equipment. We also need a phone number where you can be reached 8 am
to 4 pm (Mountain Standard Time).
B. After receiving your request, we will issue you a return authorization number (R.A.). This
number will help speed your repair through our receiving and repair departments. The
return authorization number must be clearly shown on the outside of the shipping con-
tainer.
C. Pack the equipment carefully and ship to us, shipping costs prepaid. If necessary, we can
provide you with the proper packing materials. UPS is usually the best way to ship the
units. Heavy units should be "double-boxed" for safe transport.
D. We also strongly recommend that you insure the equipment, since we cannot be respon-
sible for loss of or damage to equipment that you ship. Of course, we insure the equip-
ment when we ship it back to you.
Mailing address:
Lectrosonics, Inc.
PO Box 15900
Rio Rancho, NM 87174
USA
World Wide Web: http://www.lectrosonics.com

SERVICE AND REPAIR

Shipping address:
Lectrosonics, Inc.
581 Laser Rd.
Rio Rancho, NM 87124
USA
Rio Rancho, NM – USA
Encrypted Digital Receiver
Telephones:
Regular: (505) 892-4501
Toll Free (800) 821-1121
FAX: (505) 892-6243
Email: sales@lectrosonics.com
13