Troubleshooting - Infinity NV31W Owner's Manual

MAINTENANCE INSTRUCTIONS
Motor Thermostat
Important:
This unit is equipped
with a motor protective thermostat. If for
some reason the vacuum cleaner should
overheat, the thermostat will automatically
turn the unit off. Should this occur:
• Push the On/Off button once.
• Disconnect the plug from the power
source.
• Check the source of overheating
problem. (i.e. clogged hose or filter)

TROUBLESHOOTING

Clearing Blockages
Occasionally the vacuum may become
blocked by a build up of debris which will
require cleaning. If the filter indicating
light is flashing, but the filters have been
cleaned recently, check the air paths for
blockages. To reduce the risk of
electric shock, the power cord must be
disconnected before clearing a blockage
or performing maintenance/trouble
shooting checks.
CAUTION: If any part of your unit has a
blockage, it may overheat and then
automatically shut off. Unplug the
vacuum and allow it to cool down for 45
minutes.
IMPORTANT:
Damages caused while
clearing or attempting to clear blockages
are not covered under your product's
limited warranty.
CAUTION:
Beware of sharp objects
when clearing blockages.
Important:
Replace parts of the
vacuum securely before continuing to
use.
Clearing the Handle
Never insert sharp objects into an
opening to clear it.
1. Unplug the unit and remove handle
from the telescopic wand by pressing
on the handle lock release button and
lifting the handle up. (Fig. 41)
• If clogged hose or filter is found, unclog
the hose and replace the filters.
• Wait at least 45 minutes before
attempting to reuse the vacuum.
• After unit has cooled down for 45
minutes, plug in the cleaner and push
the On/Off button. The vacuum
should start again.
• If the vacuum still does not start,
contact customer service at
1 (888) 668-9600.
Handle
Lock
Release
Fig. 41
2. Press on the 2 locking tabs on the
hose to release it from the handle.
(Fig. 42)
Locking
Fig. 42
Tab
3. Check the handle from both openings
and remove anything that seems to
be blocking them. (Fig. 43)
Fig. 43
11
TROUBLESHOOTING
4. Remove the telescopic wand and
verify that it is clear by holding it up to
the light to see if there is any debris
blocking it.
5. After all the blockages have been
removed, replace the hose onto the
handle and the telescopic wand onto
the vacuum. Plug in the unit and
resume vacuuming.
Clearing the Super Stretch Hose
1. Turn off the vacuum and then unplug
the cord from the power outlet.
2. To release the hose from its
connection to the handle, press the
two locking tabs and pull toward you.
(See Fig. 42 on page 11)
3. To release the hose from its
connection to the dust cup, press the
two locking tabs and pull down.
(See Fig. 44)
Locking
Tab
Fig. 44
4. Thoroughly inspect and remove any
blockages from the hose and
connector.
5. Re-attach the hose to the handle and
dust cup connector.
6. Ensure that the locking tabs are
securely fastened.
Clearing the Dust Cup Air Duct
1. Unplug the vacuum.
2. Check fullness of the dust cup, if full,
remove and empty the dust cup.
3. Check the air duct behind the dust
cup for any blockage. (Fig. 45)
Dust Cup
Air Duct
Fig. 45
4. Clear the blockage from the air duct
and replace dust cup. Never insert
sharp objects into an opening to clear.
5. Plug in unit and resume vacuuming.
Clearing the Nozzle Hose
To clear a blockage in the nozzle hose:
1. Unplug the vacuum, lock it in the
upright position and lay it flat on
the floor.
2. Using a Philips screwdriver, remove
the two (2) screws from the access
port. (Fig. 46)
3. Remove the access port cover.
4. Using the Philips screwdriver again,
remove the two (2) screws that hold
down the nozzle hose. (Fig. 47)
5. Take out the nozzle hose
connector and check to see if
there is a clog in the nozzle hose.
(Fig. 48)
6. Clear any blockage from this
opening. Never insert sharp objects
into the opening to clean.
12
Fig. 46
Fig. 47
Fig. 48