Before Calling For Service - LG WM3997H*A Owner's Manual

36
MAINTENANCE

Before calling for service

Check the following before calling for service.
Problem
Clicking sound
Spraying or hissing sound
Buzzing or gushing
sound
Splashing sound
Rattling and clanking noise
Thumping sound
Vibrating noise
Water leaking around
washer
Excessive suds or failure to
rinse
Staining
Possible Causes
y Do you hear a sound when you close or
lock and unlock the door?
y Is water spraying in the tub?
y Is the washing machine draining water?
y Is the washing machine washing a load of
laundry?
y Are there any foreign objects such as keys,
coins, or safety pins in the tub or drain
filter?
y Is the washing machine overloaded?
y Is the load out of balance?
y Are the shipping bolts removed?
y Is the load evenly distributed in the tub?
y Is the washing machine level balanced?
y Is the washing machine installed on a solid
and smooth surface?
y Is water leaking from a faucet or a water
line?
y Is a drain pipe or a drain hose clogged?
y Did you use more than the recommended
amount of detergent?
y Is the soil level higher than the size of the
load?
y Did you add detergent directly to the tub?
y Did you remove the load immediately after
it finished?
y Did you sort and wash the clothes by color
or soil?
Solutions
y This sound is normal and occurs when the
door is closed, locked or unlocked.
y This sound is normal as water is spraying
or circulating during the cycle.
y This sound is normal as the drain pump
drains water from the washing machine
after the cycle.
y This sound is normal as the load is moving
up and down during the wash and rinse
cycles.
y Check if there are any foreign objects in the
tub and drain the filter after stopping the
cycle.
y Unplug the power cord and contact your
nearest LG service center if the noise
persists.
y This sound is normal and occurs when the
load is out of balance. Stop the cycle and
rearrange the load for balancing.
y See page 13, Unpacking and removing
shipping bolts, to remove the shipping bolts.
y Stop the cycle and rearrange the load for
balancing.
y See page 16, Leveling the washing machine,
to level the washing machine.
y Check if the floor is solid and level.
y Check the faucets or water lines.
- If the water lines are loosely connected,
see page 14, Connecting water lines, to
connect them properly.
y Unclog the drain pipe or drain hose.
Contact a plumber if necessary.
y Use the recommended amount of detergent
for the load.
y If the soil level is low, reduce the detergent
quantity to less than the recommended
level.
Only use detergent with the HE (High-
Efficiency) logo.
y Make sure to load detergent into the
detergent dispenser drawer.
y Remove the load immediately after it
finishes.
y Sort and separate dark colors from light or
white ones, and heavily soiled items from
lightly soiled ones. See page 19, Sorting
laundry, for details