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OWNER'S MANUAL
WASHING
MACHINE
Please read this owner's manual thoroughly before operating and keep
it handy for reference at all times. Operating Instructions are available
on the LG website at: https://us.smartthinq.com/images/pdfmanual/
FL_27_Victor2_WM3998HBA_EN.pdf
WM3998HBA
www.lg.com
MFL70701208
Rev.01_022820
Copyright © 2019-2020 LG Electronics Inc. All Rights Reserved.
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Summary of Contents for LG WM3998HBA
- Page 1 Please read this owner's manual thoroughly before operating and keep it handy for reference at all times. Operating Instructions are available on the LG website at: https://us.smartthinq.com/images/pdfmanual/ FL_27_Victor2_WM3998HBA_EN.pdf WM3998HBA www.lg.com MFL70701208 Rev.01_022820 Copyright © 2019-2020 LG Electronics Inc. All Rights Reserved.
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Page 2: Table Of Contents
TABLE OF CONTENTS SAFETY INSTRUCTIONS 18 SMART FUNCTIONS IMPORTANT SAFETY INSTRUCTIONS LG ThinQ Application Smart Diagnosis™ Function PRODUCT OVERVIEW 22 MAINTENANCE Parts Accessories Regular Cleaning Cleaning the Door Seal Cleaning the Water Inlet Filters INSTALLATION Cleaning the Drain Pump Filter... -
Page 3: Safety Instructions
SAFETY INSTRUCTIONS SAFETY INSTRUCTIONS READ ALL INSTRUCTIONS BEFORE USE Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and follow all safety messages. This is the safety alert symbol. - Page 4 • Read all instructions before using the appliance and save these instructions. • Use this appliance only for its intended purpose. • If the product has been submerged, contact an LG Electronics customer information center for instructions before resuming use.
- Page 5 SAFETY INSTRUCTIONS • If the electrical supply cord is damaged, it must only be replaced by the manufacturer or its service agent or a similar qualified person in order to avoid a hazard. • Do not put oily or greasy clothing, candles or flammable materials on top of the appliance. •...
- Page 6 SAFETY INSTRUCTIONS CAUTION To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or property when using this product, follow basic precautions, including the following: INSTALLATION • Install the product on a firm and level floor. OPERATION •...
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Page 7: Product Overview
PRODUCT OVERVIEW PRODUCT OVERVIEW Parts Control Panel Drum Drain Pump Filter Cover Water Inlets Detergent Dispenser Door Drain Pump Filter Shipping Bolts Drawer Door Seal Leveling Feet Drain Hose Power Cord Drain Hose Accessories Included Accessories Elbow bracket Tie strap Wrench Hole caps (4) Non-skid pads... -
Page 8: Installation
INSTALLATION INSTALLATION Tools Needed Pliers Level Installation Overview Please read the following installation instructions first after purchasing this product or transporting it to another location. Choosing the proper location Unpacking and removing Connecting the water lines shipping bolts Leveling the washer Connecting to the power Connecting the drain line supply... -
Page 9: Product Specifications
INSTALLATION Product Specifications The appearance and specifications listed in this manual may vary due to constant product improvements. Electrical requirements 120 VAC @ 60 Hz Min. / Max. water pressure 20 – 120 psi (138–827 kPa) 70 cm(W) X 77 cm(D) X 99 cm(H), 139.6 cm (D with door open) Dimensions 27”(W) X 30 ¼”(D) X 39”(H), 55”... -
Page 10: Choosing The Proper Location
10 INSTALLATION Choosing the Proper NOTE • The washer must be installed on firm flooring to Location minimize vibration during the spin cycle. Concrete flooring is best, but a wood floor is sufficient, Install the washer on a solid floor that is strong and provided it is built to FHA standards. -
Page 11: Unpacking And Removing Shipping Bolts
INSTALLATION Unpacking and Removing Install the hole caps. Shipping Bolts Locate the four hole caps included in the accessory pack and install them in the shipping Remove all shipping materials from the washer for bolt holes. proper operation and inspect it for shipping damage. CAUTION •... -
Page 12: Connecting The Water Lines
2/3 turn with pliers. Connect the Contact an LG Customer Information Center for blue hose to a cold water faucet and the red hose assistance in buying hoses. -
Page 13: Connecting The Drain Hose
INSTALLATION Connecting the Drain Hose Option 2: Laundry Tub Connect the drain hose to either a standpipe or Clip the end of the hose into the elbow laundry tub. bracket. Connect the elbow bracket within 4 inches NOTE (10 cm) of the end of the drain hose. If the drain •... -
Page 14: Leveling The Washer
14 INSTALLATION Leveling the Washer Recheck the washer’s levelness. Push or rock the top edges of the washer gently The drum of your new washer spins at very high to make sure the washer does not rock. If the speeds. To minimize vibration, noise, and unwanted washer rocks, repeat steps 2-3. -
Page 15: Connecting To The Power Supply
INSTALLATION Connecting to the Power Testing the Washer Supply Check if the washer is properly installed and run a test cycle. The washer should be plugged into a 120-VAC, 60 Hz grounded 3-prong outlet. Plug in the washer. Load the washer with 6 pounds of laundry (approximately 6 thick bath towels). -
Page 16: Operation
16 OPERATION OPERATION Using the Washer WARNING • To reduce the risk of fire, electric shock, or injury to persons, read the SAFETY INSTRUCTIONS before operating this appliance. Sort Laundry and Load the Washer Sort laundry by fabric type, soil level, color and load size, as needed. Open the door and load items into the washer. -
Page 17: Loading The Washer
OPERATION Loading the Washer Control Lock • Check and empty pockets. Paper clips, coins, Use this option to disable the controls. This feature matches, etc. can damage clothing and the washer. can prevent children from changing cycles or operating the machine. The feature does not lock •... -
Page 18: Smart Functions
- Control the appliance remotely or check to see becomes weak. It may take a long time to how much time is left in the cycle from the LG register or fail to install the application. ThinQ application. - Page 19 FCC Notice NOTE • For transmitter module contained in this product • LG ThinQ is not responsible for any network This equipment has been tested and found to connection problems or any faults, malfunctions, comply with the limits for a Class B digital device, or errors caused by network connection.
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Page 20: Smart Diagnosis™ Function
LG ThinQ application. This equipment should be installed and operated with a minimum distance of 20 cm (7.8 inches) • Launch the LG ThinQ application and select the between the antenna and your body. Smart Diagnosis™ feature in the menu. Follow the instructions provided in the LG ThinQ application. - Page 21 SMART FUNCTIONS Keep the phone in place untill the tone transmission has finished. The display will count down the time. Once the count down is over and the tones have stopped, the diagnosis will be displayed in the application. NOTE •...
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Page 22: Maintenance
22 MAINTENANCE MAINTENANCE WARNING To reduce the risk of fire, electric shock, or injury to persons, read this entire owner's manual, including the Important Safety Instructions, before operating this washer. • Unplug the washer before cleaning to avoid the risk of electric shock. Failure to follow this warning can cause serious injury, fire, electric shock, or death. - Page 23 MAINTENANCE Removing Mineral Buildup Turn the cycle selector to select the Tub Clean In areas with hard water, mineral scale can form on cycle. internal components of the washer. Periodically clean the mineral buildup on the internal components to extend the lifespan of the washer. Use of a water Press the Start/Pause button to begin the cycle.
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Page 24: Cleaning The Door Seal
24 MAINTENANCE Cleaning the Water Inlet Wipe off any moisture with a dry towel or cloth Filters after cleaning. If the washer does not fill properly, an error message Replace the detergent dispenser drawer. will show on the display. The inlet valve filter screens could be plugged by hard water scale, sediment in the water supply, or other debris. -
Page 25: Cleaning The Drain Pump Filter
MAINTENANCE Cleaning the Drain Pump Recap the plug onto the drain hose and attach Filter the drain hose to the clip. The washer fails to drain if the drain pump filter is clogged. Periodically clean the drain filter to prevent clogging with foreign objects. -
Page 26: Care In Cold Climates
26 MAINTENANCE Care in Cold Climates When the Water Line is Frozen Storing the Washer Turn off the faucets connected to the water lines. If the washer will not be used for an extended period of time and is in an area that could be exposed to Pour hot water on the frozen faucets to thaw the freezing temperatures, perform the following steps to water lines and remove them. -
Page 27: Troubleshooting
TROUBLESHOOTING TROUBLESHOOTING FAQs: Frequently Asked Questions Why does my washer make loud banging noises while it is filling with water? This is actually a problem with the plumbing in your home. When the water valve in the washer shuts off, it can cause pipes in your home to move, resulting in a loud banging noise. This effect, called water hammer, can be reduced by installing an item called a water hammer arrestor. -
Page 28: Before Calling For Service
28 TROUBLESHOOTING Before Calling for Service The washer is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage. If the washer does not function properly or does not function at all, check the following before you call for service. - Page 29 TROUBLESHOOTING Operation Problem Possible Cause Solutions • Check hoses for leaks, cracks and splits. Inlet hose connection is loose at faucet or washer. • Check and tighten hose connections. • The washer pumps out water very rapidly. Check for water backing up out of the drain pipe during drain.
- Page 30 30 TROUBLESHOOTING Problem Possible Cause Solutions • This is normal. The washer adjusts cycle time The washer automatically adjusts automatically to provide optimal results for Wash cycle time is longer the wash time for the amount of the selected cycle. The time remaining shown than usual laundry, water pressure and other in the display is only an estimate.
- Page 31 TROUBLESHOOTING Problem Possible Cause Solutions • The washer will not operate if the door/lid is open. Close the door/lid and make sure Door/Lid is open. that nothing is caught under the door/lid preventing it from closing completely. • Check house circuit breakers/fuses. Replace Circuit breaker/fuse is tripped/ fuses or reset breaker.
- Page 32 32 TROUBLESHOOTING Performance Problem Possible Cause Solutions • Always remove items from the washer as Washer not unloaded promptly. soon as the cycle is complete. • The washer can be fully loaded, but the drum Wrinkling Washer overloaded. should not be tightly packed with items. The door/lid of the washer should close easily.
- Page 33 TROUBLESHOOTING Problem Possible Cause Solutions Odors can occur if the drainage hose is not properly installed, • When installing the drainage hose, be sure that it causing siphoning (water flowing doesn’t become kinked or blocked. back inside the washing machine). Using the dry function, odors can Odor occur from lint and other laundry...
- Page 34 34 TROUBLESHOOTING Error Codes Problem Possible Cause Solutions Water supply faucets are not fully • Make sure that the water faucets are fully open. open. • Make sure that the hoses are not kinked or Water line hoses are kinked, pinched.
- Page 35 TROUBLESHOOTING Problem Possible Cause Solutions • Make sure the drain hose is free of clogs or Drain hose is kinked, pinched, or Water in the washer kinks, and is not pinched behind or under the clogged drains slowly or not at washer.
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Page 36: Limited Warranty
Should your LG Washer fail due to a defect in materials or workmanship under normal home use, during the warranty period set forth below, LG will at its option repair or replace the product. This limited warranty is valid only to the original retail purchaser of the product and applies only when purchased and used within the United States, including U.S. - Page 37 If you and LG are unable to resolve the dispute within 30 days, either party...
- Page 38 Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by either: (i) sending an e-mail to...
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Page 39: For Canada
Should your LG Washer (“Product”) fail due to a defect in material or workmanship under normal home use during the warranty period set forth below, LG Canada will at its option repair or replace the product upon receipt of proof of original retail purchase. This warranty is valid only to the original retail purchaser of the product and applies only to a product distributed in Canada by LG Canada or an authorized Canadian distributor thereof. - Page 40 (ASC), as determined by LG Canada. If your Product is located outside a 150 km radius from a ASC, as determined by LG Canada, it will be your responsibility to bring the Product, at your sole expense, to the ASC for in-warranty repair.
- Page 41 If you and LG are unable to resolve the dispute within 30 days of LG’s receipt of the Notice of Dispute, the dispute shall be resolved by binding arbitration in accordance with the procedure set out herein.
- Page 42 Limited Warranty. Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by either (i) sending an e-mail to...
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Page 43: Warranty Exceptions (U.s. And Canada)
LIMITED WARRANTY Warranty Exceptions (U.S. and Canada) Strange vibration or noise caused Remove the shipping bolts by not removing shipping bolts or & tub support. tub support. Shipping Carton bolt support base Leakage caused by dirt (hair, lint) Clean the seal & door glass. on seal and door glass. - Page 44 44 LIMITED WARRANTY Leakage caused by improper installation of water inlet hose or Reinstall the inlet hose. using non-LG inlet hoses. Power not supplied because of Reconnect the power cord loose connection of power cord or or change the electrical electrical outlet problem.
- Page 45 LG Customer Information Center For inquiries or comments, visit www.lg.com or call: 1-800-243-0000 U.S.A. 1-888-542-2623 CANADA Register your product Online! www.lg.com...