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Appendix
Troubleshooting
If you have problems operating this product, refer to this sec-
tion. The most common problems are listed below, along with
likely causes and solutions. If a solution to your problem cannot
be found here, contact your dealer or the nearest authorized
Pioneer service facility.
Problems with the AV screen
The screen is covered by a caution message and the video
cannot be shown.
The parking brake lead is not connected or applied.
— Connect the parking brake lead correctly, and apply the
parking brake.
The parking brake interlock is activated.
— Park your vehicle in a safe place and apply the parking
brake.
The audio or video skips.
This product is not firmly secured.
— Secure this product firmly.
No sounds are produced. The volume level will not rise.
Cables are not connected correctly.
— Connect the cables correctly.
The picture is stretched, with an incorrect aspect ratio.
The aspect setting is incorrect for the display.
— Select the appropriate setting for that image.
iPod cannot be operated.
The iPod is frozen.
— Reconnect the iPod with the USB interface cable for iPod /
iPhone.
— Update the iPod software version.
An error has occurred.
— Reconnect the iPod with the USB interface cable for iPod /
iPhone.
— Park your vehicle in a safe place, and turn off the engine.
Turn the ignition key back to off (ACC OFF). Then restart
the engine, and turn the power to this product back on.
— Update the iPod software version.
Cables are not connected correctly.
— Connect the cables correctly.
Sound from the iPod cannot be heard.
The audio output direction may switch automatically when
the Bluetooth and USB connections are used at the same
time.
— Use the iPod to change the audio output direction.
Problems with the phone screen
Dialing is impossible because the touch panel keys for
dialing are inactive.
Your phone is out of range for service.
— Retry after re-entering the range for service.
The connection between the cellular phone and this product
cannot be established now.
— Perform the connection process.
Problems with the Application screen
A black screen is displayed.
While operating an application, the application was ended
on the smartphone side.
— Press
to display the Top menu screen.
The smartphone OS may be awaiting screen operation.
— Stop the vehicle in a safe place and check the screen on
the smartphone.
The screen is displayed, but operation does not work at all.
An error has occurred.
— Park your vehicle in a safe place, and then turn off the
ignition switch (ACC OFF). Subsequently, turn the ignition
switch to on (ACC ON) again.
The smartphone was not charged.
Charging stopped because the temperature of the smart-
phone rose due to prolonged use of the smartphone during
charging.
— Disconnect the smartphone from the cable, and wait until
the smartphone cools down.
More battery power was consumed than was gained from
charging.
— This problem may be resolved by stopping any unneces-
sary services on the smartphone.
Error messages
When problems occur with this product, an error message
appears on the display. Refer to the table below to identify the
problem, then take the suggested corrective action. If the error
persists, record the error message and contact your dealer or
your nearest Pioneer service center.
Common
AMP Error
This product fails to operate or the speaker connection is
incorrect; the protective circuit is activated.
— Check the speaker connection. If the message fails to
disappear even after the engine is switched off/on, contact
your dealer or an authorized Pioneer Service Station for
assistance.
Product overheat. System will be shut down automatically
in 1 minute. Restart the product by ACC Off/On may fix this
problem. If this message keep showing up, it is possible
that some problem occurred in the product.
The temperature is too high for this product to operate.
— Follow the instructions displayed on the screen. If this
does not solve the problem, contact your dealer or an
authorized Pioneer Station for assistance.
USB storage device
Error-02
Communication failed.
— Turn the ignition switch OFF and back ON.
— Disconnect the USB storage device.
— Change to a different source. Then, return to the USB
storage device.
Unplayable File
This type of file cannot be played on this product.
— Select a file that can be played.
Security for the connected USB storage device is enabled.
— Follow the USB storage device instructions to disable
security.
Skipped
The connected USB storage device contains DRM protected
files.
— The protected files are skipped.
Protect
All the files on the connected USB storage device are
embedded with DRM.
— Replace the USB storage device.
Incompatible USB
The connected USB storage device is not supported by this
product.
— Disconnect your device and replace it with a compatible
USB storage device.
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