Appendix - Pioneer DMH-160BT Owner's Manual

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Appendix

Troubleshooting
If you have problems operating this
product, refer to this section. The most
common problems are listed below, along
with likely causes and solutions. If a
solution to your problem cannot be found
here, contact your dealer or the nearest
authorized Pioneer service facility.
Common problems
A black screen is displayed, and
operation is not possible using the touch
panel keys.
 Power off mode is on.
– Touch any button on this product to
release the mode.
Problems with the AV screen
The screen is covered by a caution
message and the video cannot be shown.
 The parking brake lead is not connected
or the parking brake is not applied.
– Connect the parking brake lead
correctly, and apply the parking brake.
 The parking brake interlock is activated.
– Park your vehicle in a safe place and
apply the parking brake.
The audio or video skips.
 This product is not firmly secured.
– Secure this product firmly.
No sounds are produced. The volume
level will not rise.
 Cables are not connected correctly.
– Connect the cables correctly.
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The icon is displayed, and operation is
impossible.
 The operation is not compatible with
the video configuration.
The picture is stretched, with an incorrect
aspect ratio.
 The aspect setting is incorrect for the
display.
– Select the appropriate setting for that
image.
iPhone cannot be operated.
 The iPhone is frozen.
– Reconnect the iPhone with the USB
interface cable for iPhone.
– Update the iPhone software version.
 An error has occurred.
– Reconnect the iPhone with the USB
interface cable for iPhone.
– Park your vehicle in a safe place, and
then turn off the ignition switch (ACC
OFF). Subsequently, turn the ignition
switch to on (ACC ON) again.
– Update the iPhone software version.
 Cables are not connected correctly.
– Connect the cables correctly.
Sound from the iPhone cannot be heard.
 The audio output direction may switch
automatically when the Bluetooth and
USB connections are used at the same
time.
– Use the iPhone to change the audio
output direction.
No back camera image when the vehicle
is in reverse.
 The back camera input setting on the
receiver is set to Off.
– Change the back camera setting to On
in the settings menu. (Refer to the
System Settings section of this manual
to adjust.)
 The camera input may be loose or not
connected.
– Check the connection and make sure
the male end of the camera is
connected to the brown input on the
back of the receiver. (Refer to the
installation manual.)
 The reverse lead on the receiver may
not be connected to the proper wire at
the reverse lamp.
– Check the connection and make sure
that the violet/white lead of the
receiver is connected to the lead
whose voltage changes when the shift
lever is put in reverse. (Refer to the
installation manual.)
Black screen displayed when the vehicle
is in reverse, with no camera installed.
 Back camera input is set to On.
– Turn the setting to Off in the settings
menu. (Refer to the System Settings
section of this manual to adjust.)
Problems with the phone screen
Dialing is impossible because the touch
panel keys for dialing are inactive.
 Your phone is out of range for service.
– Retry after re-entering the range for
service.
 The connection between the cellular
phone and this product cannot be
established.
– Perform the connection process.
 Of the two cellular phones connected
to this product at the same time, if the
first phone is dialing, ringing or a call is
in progress, dialing cannot be
performed on the second phone.
– When the operation on the first of the
two cellular phones is completed, use
the switch devices key to switch to the
second phone and then dial.
Problems with Application
screen
A black screen is displayed.
 While operating an application, the
application was ended on the
smartphone side.
– Touch to display the top menu
screen.
 The smartphone OS may be awaiting
screen operation.
– Stop the vehicle in a safe place and
check the screen on the smartphone.
The screen is displayed, but operation
does not work at all.
 An error has occurred.
– Park your vehicle in a safe place, and
then turn off the ignition switch (ACC
OFF). Subsequently, turn the ignition
switch to on (ACC ON) again.
The smartphone was not charged.
 Charging stopped because the
temperature of the smartphone rose
due to prolonged use of the
smartphone during charging.
– Disconnect the smartphone from the
cable, and wait until the smartphone
cools down.
 More battery power was consumed
than was gained from charging.
– This problem may be resolved by
stopping any unnecessary services on
the smartphone.
Error messages
When problems occur with this product, an
error message appears on the display.
Refer to the table below to identify the
problem, then take the suggested
corrective action. If the error persists,
record the error message and contact your
DMH-160BT
KB010_MLUC(A5_Horizon)