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13
Symptom
Cause
The audio files stored on
Windows Media Player 11 or
components on the net-
Windows Media Player 12 is not cur-
work, such as a PC, cannot
rently installed on your PC.
be played back.
Audio files recorded in MPEG-4
AAC or FLAC are being played back
on Windows Media Player 11 or
Windows Media Player 12.
The component connected to the
network is not properly operated.
The component connected to the
network does not permit file sharing.
The folder stored on the component
connected to the network has been
deleted or damaged.
Network connections could be
restricted due to the computer's net-
work settings, security settings, etc.
Supported file formats vary by server.
As such, files not supported by your
server are not displayed on this unit.
The audio files are copyrighted.
Cannot access the com-
The component connected to the
ponent connected to the
network is not properly set.
network.
There are no playable audio files on
the component connected to the
network.
Remedy
Install Windows Media Player 11 or Windows Media Player
12 on your PC
(page 68
).
Audio files recorded in MPEG-4 AAC or FLAC cannot be
played back on Windows Media Player 11 or Windows
Media Player 12. Try using another server. Refer to the
operation manual supplied with your server.
Check whether the component is affected by special cir-
cumstances or is in the sleep mode.
Try rebooting the component if necessary.
Try changing the settings for the component connected to
the network.
Check the folder stored on the component connected to
the network.
Check the computer's network settings, security settings,
etc.
For more information check with the manufacturer of your
server.
DRM-protected audio files cannot be played back on this
receiver.
If the client is automatically authorized, you need to enter
the corresponding information again. Check whether the
connection status is set to "Do not authorize".
Check the audio files stored on the component connected
to the network.
Symptom
Cause
Audio playback is undesir-
The audio file currently being played
ably stopped or disturbed.
back was not recorded in a format
playable on this receiver.
The LAN cable is currently discon-
nected.
There is heavy traffic on the network
with the Internet being accessed on
the same network.
When in the DMR mode, depend-
ing on the external controller being
used, playback may be interrupted
when a volume operation is per-
formed from the controller.
There is a connection routed through
a wireless LAN on the same network.
Cannot access Windows
In case of Windows Media Player
Media Player 11 or
11: You are currently logged onto
Windows Media Player 12.
the domain through your PC with
Windows XP or Windows Vista
installed.
In case of Windows Media Player
12: You are currently logged onto
the domain through your PC with
Windows 7 or Windows 8 installed.
Cannot listen to Internet
The firewall settings for components
radio stations.
on the network are currently in
operation.
You are currently disconnected from
the Internet.
The broadcasts from an Internet
radio station are stopped or inter-
rupted.
This unit cannot be
—
selected from the Spotify
application.
120
FAQ
Remedy
Check whether the audio file was recorded in a format sup-
ported by this receiver.
Check whether the folder has been damaged or corrupted.
Note that there are cases where even the audio files listed
as playable on this receiver cannot be played back or
displayed
(page 72
).
Connect the LAN cable properly
(page 42
).
Use 100BASE-TX to access the components on the network.
In this case, adjust the volume from the receiver or remote
control.
There may be a shortage of bandwidth on the 2.4 GHz band
used by the wireless LAN. Make wired LAN connections not
routed through a wireless LAN.
Install away from any devices emitting electromagnetic
waves on the 2.4 GHz band (microwave ovens, game con-
soles, etc.). If this does not solve the problem, stop using
other devices that emit electromagnetic waves.
Instead of logging onto the domain, log onto the local
machine
(page 69
).
Check the firewall settings for components on the network.
Check the connection settings for components on the
network, and consult with your network service provider if
necessary
(page 105
).
There are cases where you cannot listen to some Internet
radio stations even when they are listed in the list of Inter-
net radio stations on this receiver
(page 69
).
An Internet connection is required for both the mobile
digital device and this unit.
Connect the mobile digital device by Wi-Fi to the wireless
LAN router of the same network as the one to which this
unit is connected.
A Spotify Premium account (for a charge) must be regis-
tered on the Spotify application.
When this unit is in standby, it cannot be selected from the
Spotify application.
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