Before You Call - Jenn-Air JMC7000 Manual

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Check the following to be sure a service call is necessary:
If nothing on the oven operates:
◆ check for a blown circuit fuse or a tripped main circuit
breaker.
◆ check if oven is properly connected to electric circuit in
house.
◆ check that controls are set properly.
check that the cooking time is set.
◆
If the oven interior light does not work:
◆ the light bulb may be loose or defective. See page 20
or call a qualified servicer.
If oven will not cook:
check that control panel was programmed correctly.
◆
◆ check that door is firmly closed.
◆ check that START Pad was touched.
◆ Auto Start may have been set.
◆ the Control Lockout may have been set.
◆ check the area between the door and seal for obstruc-
tions.
If oven takes longer than normal to cook or cooks
too rapidly:
be sure the Power Level is programmed properly.
◆
◆ check instructions on food density, etc.
◆ verify that voltage to the microwave oven is not low.
If the time-of-day clock does not always keep cor-
rect time:
◆ check that the power cord is fully inserted into the out-
let receptacle.
◆ check that the oven is properly grounded.
◆ try plugging the oven into an outlet on a separate elec-
trical circuit.
If oven floor or glass tray are hot:
◆ this is normal. The floor is absorbing heat from the
food.
B e f o r e Yo u C a l l
If the interior of oven collects moisture:
◆ this is normal. Food gives off moisture when cooking
and the steam collects on the door and the oven sur-
face. Wipe off excess moisture from oven after
each use.
If food cooks unevenly:
◆ refer to your recipe for proper cooking procedures.
be sure food is evenly shaped.
◆
◆ be sure food is completely defrosted before cooking.
◆ check placement of aluminum strips used to prevent
overcooking.
If food is undercooked:
◆ check recipe to be sure all directions (amount, time, and
power levels) were correctly followed.
◆ check household voltage.
◆ try plugging the oven into an outlet on a separate elec-
trical circuit.
◆ be sure food was completely defrosted before cooking.
If food is overcooked:
◆ check recipe to be sure all directions (amount, time, and
power levels) were correctly followed.
◆ the initial temperature of food may have been higher
than normal.
If arcing (sparks) occur:
◆ be sure microwave-safe dishes were used.
◆ be sure wire twist ties weren't used.
◆ be sure oven wasn't operated when empty.
If the display shows a time counting down but the
oven is not cooking:
◆ check that door is firmly closed.
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