Technical Support; I F You Need To Return A Product - Thrustmaster TOP GUN AfterBurner Force Feedback Manual

IV.

TECHNICAL SUPPORT

Before you contact us (*), please have the following information/items ready:
Product name,
Date of purchase of your product,
Your full system configuration details: processor type, memory, operating system,
Pen and paper.
Please have your computer switched on and ready at the point where you have encountered your problem.
I
F YOU NEED TO RETURN A PRODUCT
Thrustmaster offers a standard one year parts & labor warranty.
To return a product for factory service, contact a Thrustmaster technical support representative at the phone number
corresponding to the country you live in (*).
In Europe: after receiving confirmation from our technical support service (*) that your product is defective, please follow the
instructions we provide to have your product replaced directly by our services. All customers should register online at our web
site. Just visit http://europe.thrustmaster.com, click on Tech Support and choose Reach us.
In the USA and Canada: refund policies apply to products purchased directly from Thrustmaster (30 days). All customers
should register online at our web site. Just visit http://us.thrustmaster.com, click on Contact Us and choose Support. You will
be added to the mailing list to receive upgrade information, information on new products and special offers.
Note: only packages that have been assigned an RMA (Return Merchandise Authorization) number by a technical
support agent will be accepted.
When returning the product, make sure all the materials such as the manual(s), the connection cable(s) and the product
packaging box are included.
(*) Hotline details are listed at the end of this manual.
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