If You Need Further Assistance; Before You Call - Toshiba Portege 2010 User Manual

If you have installed your own programs, you should back up
these programs as well as your data files. If something goes
wrong that requires you to reformat your hard disk and start
again, reloading all your programs and data files from a
backup source will save time.
Read the user's guides.
It's very difficult to provide a fail-safe set of steps you can
follow every time you experience a problem with the
computer. Your ability to solve problems will improve as you
learn about how the computer and its software work together.
Get familiar with all the user's guides provided with your
computer, as well as the manuals that come with the
programs and devices you purchase.
Your local computer store or book store sells a variety of self-
help books you can use to supplement the information in the
manuals.

If you need further assistance

If you have followed the recommendations in this chapter and
are still having problems, you may need additional technical
assistance. This section contains the steps to take to ask for
help.

Before you call

Since some problems may be related to the operating system
or the program you are using, it is important to investigate
other sources of assistance first.
Before contacting Toshiba:
❖
Review the troubleshooting information in your
operating system documentation.
❖
If the problem occurs while you are running a program,
consult the program's documentation for troubleshooting
suggestions. Contact the software company's technical
support group for their assistance.
If Something Goes Wrong
If you need further assistance
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