AT&T E1112B User Manual page 57

Appendix
Troubleshooting
The announce-
ment message is
not clear.
The answering
system does not
record message.
The messages on
the answering sys-
tem are incomplete.
The messages on
the system are
very difficult to
hear.
The answering
system does not
respond to remote
commands.
"Time and day not
set" prompts.
• When recording the announcement, make sure you speak in
a normal tone of voice about nine inches from the telephone
base.
• Make sure there is no background noise (television, music, traf-
fic, etc.) when recording.
• Make sure the answering system is on.
• If the memory is full, the system will answer after ten rings
and announce "Memory is full. Enter remote access code." You
need to delete some old messages in order to make room for
new messages.
• If a caller reaches the maximum recording time of four minutes,
for each message, the system will disconnect and part of the
message may be lost.
• If the caller pauses for more than seven seconds, the system
stops recording and disconnects the call.
• If the memory on the system becomes full during a message,
the system stops recording and disconnects the call.
• If the caller's voice is very soft, the system may stop recording
and disconnect the call
• Press VOLUME on the telephone base to increase the
speaker volume.
• Make sure your remote access code is correct (page 38).
• Make sure you are calling from a touch-tone telephone. When
dialing a number, you should hear tones. If you hear clicks,
then it is not a touch-tone telephone and cannot activate the
answering system.
• The answering system may not detect the remote access code
when your announcement is playing. Wait until the announce-
ment is over before entering the code.
• There may be interference on the telephone line you are using.
Press the dial pad keys firmly when dialing.
• You need to set the answering system clock (page 36).
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