AT&T E1112B User Manual page 53

Appendix
Troubleshooting
M y t e l e p h o n e
rings but when I
try to answer the
call the hand-
set screen shows
CONNECTING...
CONNECTING...
displays on my
cordless handset.
• Other electronic products can cause interference to your
cordless telephone. Try installing your telephone as far
away as possible from the following electronic devices:
wireless routers, radios, radio towers, pager towers, cellular
telephones, digital telephones, intercoms, room monitors,
televisions, VCRs, personal computers, kitchen appliances,
and other cordless telephones.
• Test a working telephone at the same telephone jack. If Test a working telephone at the same telephone jack. If
another telephone has the same problem, the problem is in
the telephone jack. Contact your local telephone company
(charges may apply).
• The telephone line cord might be malfunctioning. Try install- The telephone line cord might be malfunctioning. Try install-
ing a new telephone line cord.
• Re-install the battery and place the cordless handset in the Re-install the battery and place the cordless handset in the
telephone base.
• Wait for the cordless handset to synchronize with the tele- Wait for the cordless handset to synchronize with the tele-
phone base. Allow up to one minute for this to take place.
• The cordless handset may be too far from the telephone
base. Move closer to the telephone base and try to answer
the call.
Ensure that the telephone base is powered up.
• Place the cordless handset in the telephone base for one
minute to allow the cordless handset and telephone base to
resynchronize channels.
• Move the cordless handset closer to the telephone base. You
might have moved out of range.
• If the cordless handset is in its telephone base and the
CHARGE light does not come on, refer to The CHARGE light
is off section in this troubleshooting guide (page 49).
• Reset the telephone base. Unplug the telephone base's elec-
trical power. Wait for 15 seconds then plug it back in. Allow
up to one minute for the cordless handset and telephone
base to reset.
50