• If paper jams when you print on both sides of the paper, try loading fewer sheets.
• Make sure your paper meets the specifications for your product.
• For best results, follow these guidelines:
• Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
• Load paper in the sheet feeder printable side up.
• Follow any special loading instructions that came with the paper.
Parent topic:
Related references
Paper Loading Capacity
Paper Jam Problems Inside the Product
Related tasks
Loading Paper in the Sheet Feeder
Paper Jam Problems Inside the Product
If paper has jammed inside the product, follow the steps below to clear the jam.
1. Cancel the print job, if necessary.
2. Remove any jammed paper from the rear paper feed slot.
Solving Paper Problems
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