Page 1 ET-2550 User's Guide...
Page 3: Table Of Contents
Changing the Power and Sleep Timer Settings - Windows............20 Changing the Power and Sleep Timer Settings - OS X..............22 Epson Connect Solutions for Smartphones, Tablets, and More ............23 Using Epson Email Print ....................... 23 Using the Epson iPrint Mobile App ....................23 Using Epson Remote Print ......................
Page 4 Loading Paper ............................40 Loading Paper in the Sheet Feeder....................40 Paper Loading Capacity ........................44 Available Epson Papers ........................45 Paper or Media Type Settings - Product Software................46 Selecting the Paper Source Settings - Control Panel ................. 46 Paper Type Settings - Control Panel .....................
Page 5 Starting a Scan Using the Product Control Panel ................87 Changing Default Scan Button Settings ..................89 Starting a Scan Using the Epson Scan Icon .................. 89 Starting a Scan from a Scanning Program..................91 Selecting Epson Scan Settings ......................93 Scan Modes...........................
Page 6 Available Image Adjustments - Home Mode ................103 Selecting a Scan Size - Home Mode..................104 Scanning in Office Mode......................107 Selecting a Scan Area - Office Mode ..................108 Available Image Adjustments - Office Mode ................110 Scanning in Professional Mode ....................111 Available Image Types - Professional Mode ................
Page 7 Checking Ink Levels with Windows....................150 Checking Ink Levels with OS X....................151 Disabling Special Offers with Windows ..................152 Purchase Epson Ink ......................... 153 Ink Bottle Part Numbers....................... 154 Refilling the Ink Tanks ........................154 Adjusting Print Quality..........................159 Print Head Maintenance........................
Page 8 Resetting Control Panel Defaults ..................... 183 Solving Setup Problems ........................184 Noise After Filling the Ink ......................184 Software Installation Problems ....................185 Control Panel Setup Problems ....................185 USB Connection Problems......................185 Solving Network Problems ....................... 186 Product Cannot Connect to a Wireless Router or Access Point ..........186 Network Software Cannot Find Product on a Network..............
Page 9 Incorrect Colors ........................... 205 Solving Scanning Problems ......................206 Scanning Software Does Not Operate Correctly ................. 207 Cannot Start Epson Scan ......................207 Solving Scanned Image Quality Problems ..................208 Image Consists of a Few Dots Only..................... 209 Line of Dots Appears in All Scanned Images................209 Straight Lines in an Image Appear Crooked ................
Page 10 Wireless Connection Safety Instructions ..................229 LCD Screen Safety Instructions....................229 FCC Compliance Statement......................229 Trademarks ............................230 Copyright Notice..........................231 A Note Concerning Responsible Use of Copyrighted Materials........... 231 Default Delay Times for Power Management for Epson Products ..........232 Copyright Attribution ........................232...
Page 11: Et-2550 User's Guide
ET-2550 User's Guide Welcome to the ET-2550 User's Guide. For a printable PDF copy of this guide, click here.
Page 12: Your Ink Tank System
Your Ink Tank System You should visually check the ink levels in the product's ink tanks regularly. Note: The product has a low ink alert system. The accuracy of this system depends on the user refilling the ink tanks correctly. The product cannot directly measure the ink levels in the tanks; instead it estimates the amount of ink remaining by internally monitoring ink usage.
Page 13: Product Basics
See these sections to learn about the basic features of your product. Using the Control Panel Product Parts Locations The Power Off and Sleep Timers Epson Connect Solutions for Smartphones, Tablets, and More Using AirPrint Using Google Cloud Print Using the Control Panel See these sections to learn about the control panel and select control panel settings.
Page 14: Adjusting Control Panel Position
start button Parent topic: Using the Control Panel Adjusting Control Panel Position You can adjust the position of the control panel to make it easier to use. • To raise the control panel, lift it up from the bottom. • To lower the control panel, squeeze the release bar and gently push the panel down. Caution: Do not lower the control panel without first squeezing the release bar or you may damage your product.
Page 15: Product Parts Locations
You see this screen: 4. Press the arrow buttons to select Language and press the OK button. 5. Press the arrow buttons to select a language and press the OK button. 6. Press the home button to exit. Parent topic: Using the Control Panel Product Parts Locations See these sections to identify the parts on your product.
Page 16: Product Parts - Top
Product Parts - Top Edge guide Sheet feeder Paper support Feeder guard Control panel Output tray Paper stopper...
Page 17 Document cover Scanner glass Memory card slot Parent topic: Product Parts Locations...
Page 18: Product Parts - Inside
Product Parts - Inside Scanner unit Ink tanks Ink tank unit Print head in home position Parent topic: Product Parts Locations...
Page 19: Product Parts - Back
Product Parts - Back AC inlet USB port Parent topic: Product Parts Locations The Power Off and Sleep Timers The product enters sleep mode or turns off automatically if it is not used for a period of time. You can adjust the time period before power management, but increasing the time reduces the product's energy efficiency.
Page 20: Changing The Power Off Timer Setting From The Control Panel
Changing the Power Off Timer Setting From the Control Panel You can use the product's control panel to change the time period before the printer turns off automatically. 1. Press the home button, if necessary. 2. Press the left or right arrow buttons to select Setup and press the OK button. 3.
Page 21 5. Click the Printer and Option Information button. You see this screen: 6. Select the length of time after which you want the product to automatically turn off when it is not in use as the Power Off Timer setting. 7.
Page 22: Changing The Power And Sleep Timer Settings - Os X
Changing the Power and Sleep Timer Settings - OS X You can use the printer software to change the time period before the product enters sleep mode or turns off automatically. 1. Make sure your product is turned on. 2. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers &...
Page 23: Epson Connect Solutions For Smartphones, Tablets, And More
Using Google Cloud Print Using Epson Email Print With Epson Email Print, you can print from any device that can send email, such as your smartphone, tablet, or laptop. Just activate your product's unique email address. When you want to print, attach a PDF, Microsoft Office document, or photo to an email and send it to your product.
Page 24: Using Epson Remote Print
Remote Print and how to download the software. 3. Download and install the Remote Print software. 4. Obtain the email address and optional access key of the Epson product you want to use for printing, and enter this address during Remote Print setup.
Page 25: Using Google Cloud Print
Wi-Fi Networking Using Google Cloud Print With a Google Account, you can print from your Apple or Android device to your Epson product. You can also print from Chromebooks and the Google Chrome browser without drivers or cables. Set up your Epson product for network printing. See the link below.
Page 26: Setting Up Google Cloud Print On A Chromebook
With a Google Account, you can print from a Chromebook without drivers or cables. Set up your Epson product for network printing. See the link below. Note: Make sure your Epson product is connected to your wireless network before starting the Google Cloud Print setup.
Page 27 Your product is now linked to your Google Account and can be accessed from any Chromebook, iPhone, or Android phone with Internet access. For more information on using Google Cloud Print, visit Epson Support. Parent topic: Using Google Cloud Print...
Page 28: Wi-Fi Networking
You can set up your product to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network. Epson product Wireless router or access point...
Page 29: Selecting Wireless Network Settings From The Control Panel
The installer program guides you through network setup. Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your network data and settings.
Page 30 4. Press the arrow buttons to select the name of your wireless network and press the OK button. If you do not see your wireless network's name, you can enter it manually. Note: To enter the wireless network name manually, select Other SSIDs and press the OK button. Enter your network name as described in the next step.
Page 31: Wi-Fi Direct Mode Setup
Wi-Fi Direct Mode Setup You can set up your product to communicate directly with your computer or another device without requiring a wireless router or access point. Epson product Computer with a wireless interface Other wireless device You can select one of these modes to communicate with your computer or device: Access point mode The product itself acts as the network access point for up to 4 devices.
Page 32: Enabling Wi-Fi Direct Mode
Enabling Wi-Fi Direct Mode You can enable Wi-Fi Direct mode to allow direct communication between your product and computer or other devices without a wireless router or access point. 1. Press the home button, if necessary. 2. Press the arrow buttons to select Wi-Fi Setup and press the OK button. You see this screen: 3.
Page 33 6. Enter your Wi-Fi Direct password. Note: Your password must be at least 8 and no more than 22 characters long. • Press the up and down arrow buttons to scroll through characters. Then press the right arrow button to move to the next character. •...
Page 34: Wi-Fi Protected Setup (Wps)
8. Use your computer or wireless device to select the Wi-Fi network name (SSID) displayed on the LCD screen, then enter the password shown. 9. Press the OK button to exit. You see either an AP or D connection symbol on the LCD screen and should be able to print directly to your product from your computer or device.
Page 35: Printing A Network Status Sheet
3. Press the arrow buttons to select Wi-Fi Setup and press the OK button. 4. Press the arrow buttons to select Push Button Setup (WPS) and press the OK button. 5. Follow the instructions on the LCD screen to complete WPS setup. Parent topic: Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet...
Page 36: Changing Or Updating Network Connections
3. Press the arrow buttons to select Network Settings and press the OK button. 4. Press the arrow buttons to select Print Status Sheet and press the OK button. You see this screen: 5. Press the start button to print the network status sheet. (Press the stop button if you want to cancel the operation.) Examine the settings shown on the network status sheet to diagnose any problems you have.
Page 37: Accessing The Web Config Utility
Wi-Fi connection. 1. Disconnect the USB cable from your product. 2. Uninstall your product software. 3. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic: Changing or Updating Network Connections...
Page 38: Disabling Wi-Fi Features
1. Do one of the following: • Windows: Uninstall your product software. • OS X: Go to the next step. 2. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic:...
Page 39 Parent topic: Changing or Updating Network Connections...
Page 40: Loading Paper
Before you print, load paper for the type of printing you will do. Loading Paper in the Sheet Feeder Paper Loading Capacity Available Epson Papers Paper or Media Type Settings - Product Software Selecting the Paper Source Settings - Control Panel Loading Paper in the Sheet Feeder You can print documents and photos on a variety of paper types and sizes.
Page 41 2. Pull out the output tray and open the paper stopper on the end. Note: If you print on legal-size or longer paper, leave the paper stopper closed. 3. Slide the edge guide to the left.
Page 42 4. If you are inserting a stack of paper, fan the sheets first and tap the stack on a flat surface to even the edges. Note: Do not fan or curl photo paper. 5. Do one of the following: • Insert paper, glossy or printable side up and short edge first, against the right side and beneath the line on the left edge guide.
Page 43 • Load up to 10 envelopes against the right side. Load them printable side up and flap edge left. • Load a sheet of loose-leaf or other paper with holes facing as shown. 6. Slide the edge guide against the paper, but not too tightly. Then, flip the feeder guard back.
Page 44: Paper Loading Capacity
7. If prompted by the product's LCD screen, select the size and type of the paper you loaded and press the OK button. Always follow these paper loading guidelines: • Load only the recommended number of sheets. • Load paper short edge first, no matter which way your document faces. •...
Page 45: Available Epson Papers
You can purchase genuine Epson ink and paper at epson.com/ink3 (U.S. sales) or epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766). Note: Paper/media availability varies by country. Paper Type Size...
Page 46: Paper Or Media Type Settings - Product Software
Select this Paper Type or Media Type setting Plain paper Plain Paper/Bright White Paper Epson Bright White Paper Epson Premium Photo Paper Glossy Premium Photo Paper Glossy Epson Presentation Paper Matte Premium Presentation Paper Matte Epson Premium Presentation Paper Matte...
Page 47: Paper Type Settings - Control Panel
Paper Type Settings - Control Panel For this paper Select this Paper Type setting Plain paper Plain Paper Epson Bright White Paper Epson Premium Photo Paper Glossy Prem. Glossy Epson Presentation Paper Matte Prem. Matte Epson Premium Presentation Paper Matte...
Page 48 For this paper Select this Paper Type setting Envelope Envelope Parent topic: Selecting the Paper Source Settings - Control Panel...
Page 49: Placing Originals On The Product
Placing Originals on the Product Follow the instructions here to place your original documents or photos on the product. Caution: Do not place anything on top of your product or use its cover as a writing surface to avoid damaging it. Placing Originals on the Scanner Glass Placing Originals on the Scanner Glass You can place originals up to this size on the scanner glass: Letter (8.5 ×...
Page 50 If you are scanning in Full Auto mode or using thumbnail preview in another mode in Epson Scan, the edges of your original may be cropped by about 0.2 inch (4.5 mm) from the top and side edges. Manually position your original away from the edges to prevent cropping.
Page 51: Copying
Copying Documents or Photos You can copy color or black-and-white documents or photos onto various sizes and types of paper, including Epson special papers. 1. Place your original document or photo on the product. 2. Load the paper you want to print on in the product.
Page 52: Selecting Print Settings For Copies
9. When you are ready to copy, press the start button. Note: To cancel copying, press the stop button. Parent topic: Copying Related references Available Epson Papers Paper Loading Capacity Paper Size Settings - Copying Copying Options Related tasks Loading Paper in the Sheet Feeder Related topics...
Page 53: Paper Size Settings - Copying
You see this screen: 2. Do the following as necessary to select settings: • To change the selected option for the current print setting, press the left or right arrow button and select the option you want. • To select a different print setting, press the up or down arrow button, select the setting you want, and press the left or right arrow button to select the option you want for the setting.
Page 54: Copying Options
Copying Options Select the copying options you want to use for your copies. Note: Not all options or settings may be available, depending on other copying settings. Copying option Available settings Description Reduce/Enlarge Actual Size Copies at 100% size, unless you select a different percentage as the Custom Size setting Auto Fit Automatically sizes the image to fit the selected...
Page 55: Printing From A Computer
Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website. If you see a Software Update screen, select Enable automatic checking and click OK. The update scans your system to see if you have the latest product software. Follow the on-screen instructions.
Page 56 3. If necessary, select your product name as the printer you want to use. Note: You may also need to select Properties or Preferences to view your print settings. You see the Main tab of your printer settings window: 4. Select the size of the paper you loaded as the Document Size setting. Note: You can also select the User-Defined setting to create a custom paper size.
Page 57: Print Quality Options - Windows
6. Select the type of paper you loaded as the Paper Type setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 7. Select the Quality setting that matches the print quality you want to use. 8.
Page 58: Multi-Page Printing Options - Windows
High For text and graphics with high print quality. More Settings Opens a window that lets you choose among levels of speed and quality. Parent topic: Selecting Basic Print Settings - Windows Multi-Page Printing Options - Windows You can select any of the available options in the Multi-Page menu to set up your multi-page print job. 2-Up and 4-Up Prints 2 or 4 pages on one sheet of paper.
Page 59 2. Click the Settings button. You see a window like this: 3. Select the double-sided printing options you want to use. 4. Click OK to return to the Main tab. 5. Print a test copy of your double-sided document to test the selected settings. 6.
Page 60: Double-Sided Printing Options - Windows
Related tasks Selecting Basic Print Settings - Windows Double-sided Printing Options - Windows You can select any of the available options on the 2-Sided Printing Settings window to set up your double-sided print job. Binding Edge Options Select a setting that orients double-sided print binding in the desired direction. Binding Margin Options Select options that define a wider margin to allow for binding.
Page 61: Selecting Additional Layout And Print Options - Windows
Selecting Additional Layout and Print Options - Windows You can select a variety of additional layout and printing options for your document or photo on the More Options tab. 1. To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of these sizing options: •...
Page 62 • Select Custom and click the Advanced button to manually adjust the color correction settings or turn off color management in your printer software. • Select Image Options to access additional settings for improving printed images. 3. To add the following features, click the Watermark Features button: •...
Page 63: Custom Color Correction Options - Windows
Custom Color Correction Options - Windows You can select any of the available options in the Color Correction window to customize the image colors for your print job. Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and individual color tones.
Page 64: Image Options And Additional Settings - Windows
Lets you manage color using installed color printing profiles. No Color Adjustment Turns off color management in your printer software so you can manage color using only your application software. Parent topic: Selecting Additional Layout and Print Options - Windows Image Options and Additional Settings - Windows You can select any of the Image Options and Additional Settings to customize your print.
Page 65: Selecting A Printing Preset - Windows
Note: These settings are not saved with your document. You can select to print the following information: • User Name • Computer Name • Date • Date/Time • Collate Number (copy number) Note: The user name, computer name, date, and time come from the Windows Control Panel on your computer.
Page 66 You see the available Printing Presets on the left: 2. Place your cursor over one of the Printing Presets to view its list of settings. 3. Click on a preset to change its settings, or use any of the available options on the screen to control your printing presets.
Page 67: Selecting Extended Settings - Windows
Parent topic: Printing with Windows Selecting Extended Settings - Windows You can select additional settings that apply to all the print jobs you send to your product. 1. Access the Windows Desktop and right-click the product icon in the Windows taskbar. 2.
Page 68: Extended Settings - Windows
You can select from these settings on the Extended Settings window. Show Progress Meter Displays the progress of print jobs as they are being printed. Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues. Separator Page Before each document, prints a separator page containing the title, user, date, and time.
Page 69: Printing Your Document Or Photo - Windows
Print as Bitmap Increases print speed when printing is extremely slow or the print head stops during printing, and other settings do not help. Skip Blank Page Ensures that your product does not print pages that contain no text or images. Change Standard Resolution Reduces the resolution of print data to correct printing problems.
Page 70 You see your application's Print window, such as this one: 2. Click OK or Print to start printing. Checking Print Status - Windows Parent topic: Printing with Windows...
Page 71: Checking Print Status - Windows
Checking Print Status - Windows During printing, you see this window showing the progress of your print job. It allows you to control printing and check ink status. • To cancel printing, click Cancel. • To see print jobs lined up for printing, click Print Queue. Parent topic: Printing Your Document or Photo - Windows Selecting Default Print Settings - Windows...
Page 72: Changing The Language Of The Printer Software Screens
You see the printer settings window: 3. Select the print settings you want to use as defaults in all your Windows programs. 4. Click OK. These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session.
Page 73: Changing Automatic Update Options
3. Click the Maintenance tab. You see the maintenance options: 4. Select the language you want to use as the Language setting. 5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you access them. Parent topic: Selecting Default Print Settings - Windows Changing Automatic Update Options...
Page 74: Printing With Os X
You can print with your product using any OS X printing program, as described in these sections. Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website. Selecting Basic Print Settings - OS X...
Page 75: Selecting Basic Print Settings - Os X
Sizing Printed Images - OS X Managing Color - OS X Selecting Printing Preferences - OS X Printing Your Document or Photo - OS X Parent topic: Printing from a Computer Selecting Basic Print Settings - OS X Select the basic settings for the document or photo you want to print. 1.
Page 76 You see the expanded printer settings window for your product: Note: The print window may look different, depending on the version of OS X and the application you are using. 5. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for them in your application before printing.
Page 77 6. Select the page setup options: Paper Size and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 7.
Page 78 You see these settings: 9. Select the type of paper you loaded as the Media Type setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 10. Select the Print Quality setting you want to use. 11.
Page 79: Print Quality Options - Mac Os X
Print Quality Options - Mac OS X You can select any of the available Print Quality options to fine-tune the quality of your print. Some settings may be unavailable, depending on the paper type and border setting you have chosen. Fast Economy For the fastest printing with draft quality.
Page 80: Selecting Print Layout Options - Os X
Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 1. Select the size of the paper you loaded as the Paper Size setting. You can also select a custom setting to create a custom paper size.
Page 81: Sizing Printed Images - Os X
• To print borders around each page on the sheet, select a line setting from the Border pop-up menu. • To invert or flip the printed image, select the Reverse page orientation or Flip horizontally settings. Parent topic: Printing with OS X Sizing Printed Images - OS X You can adjust print order and the size of the image as you print it by selecting Paper Handling from the pop-up menu on the Print window.
Page 82: Color Matching And Color Options - Os X
1. Select Color Matching from the pop-up menu in the print window. 2. Select one of the available options. 3. Select Color Options from the pop-up menu in the print window. Note: The available settings on the Color Options menu depend on the option you selected on the Color Matching menu.
Page 83: Selecting Printing Preferences - Os X
Color Matching Settings EPSON Color Controls Lets you manage color using controls in your printer software or turn off color management. ColorSync Prints using standard color profiles for your product and paper to help match image colors. You can customize the conversion method and filter settings on the ColorSync pop-up menu in the print window.
Page 84: Printing Preferences - Os X
3. Select Driver or Options. You see a screen like this: 4. Select any of the available printing preferences. 5. Click OK. Printing Preferences - OS X Parent topic: Printing with OS X Printing Preferences - OS X You can select from these settings on the Options or Driver tab. Skip Blank Page Ensures that your product does not print pages that contain no text or images.
Page 85: Printing Your Document Or Photo - Os X
Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions. Establish bidirectional communication Allows the product to communicate with the computer. Do not change the default setting unless you experience issues when using a shared printing pool. Parent topic: Selecting Printing Preferences - OS X Printing Your Document or Photo - OS X...
Page 86: Checking Print Status - Os X
Checking Print Status - OS X During printing, you can view the progress of your print job and control printing. 1. Click the printer icon when it appears in the Dock. You see the print status window: 2. Select the following options as necessary: •...
Page 87: Scanning
After placing your original documents or photos on your product for scanning, start scanning using one of these methods. Starting a Scan Using the Product Control Panel Starting a Scan Using the Epson Scan Icon Starting a Scan from a Scanning Program Parent topic:...
Page 88 The scan options are displayed: 4. Press the arrow buttons to select a scan option and press the OK button. • To Computer (JPEG) saves your scan file directly to your computer or as an image capture in OS • To Computer (PDF) saves your scan as a PDF file to your computer or as an image capture in OS X.
Page 89: Changing Default Scan Button Settings
Starting a Scan Using the Product Control Panel Starting a Scan Using the Epson Scan Icon You can start the Epson Scan program to select scan settings, scan, and save the scanned image to a file. • Windows 8.x: Navigate to the Apps screen and select EPSON Scan under EPSON or EPSON Software.
Page 90 • OS X: Open the Applications folder, open the Epson Software folder, and double-click the EPSON Scan icon. Note: With OS X, in addition to scanning with Image Capture, you can download and install Epson Scan scanning software. Epson Scan provides additional image adjustment and photo correction features for enhancing scanned images, and provides an interface for TWAIN-compliant OCR scanning software.
Page 91: Starting A Scan From A Scanning Program
You can start Epson Scan from a TWAIN-compliant scanning program to select scan settings, scan, and open the scanned image in the program. Note: With OS X, in addition to scanning with Image Capture, you can download and install Epson Scan scanning software. Epson Scan provides additional image adjustment and photo correction features for enhancing scanned images, and provides an interface for TWAIN-compliant OCR scanning software.
Page 92 Note: In certain programs, you may need to select your product as the "source" first. If you see a Select Source option, choose it and select your product. With Windows, do not select a WIA option for your product; it will not work correctly. You see an Epson Scan window like this:...
Page 93: Selecting Epson Scan Settings
Note: In certain programs, you may see the program's scan window instead of the Epson Scan window. Select scanning options as necessary. Parent topic: Starting a Scan Related tasks Scanning with OS X Using Image Capture Related topics Selecting Epson Scan Settings Selecting Epson Scan Settings After starting Epson Scan, you can select settings in various modes to customize your scan.
Page 94: Selecting The Scan Mode
Selecting Epson Scan Settings Related tasks Selecting the Scan Mode Selecting the Scan Mode Select the Epson Scan mode you want to use from the Mode box in the upper right corner of the Epson Scan window: Parent topic: Selecting Epson Scan Settings...
Page 95 You see this window:...
Page 96 3. Click Scan. Epson Scan scans your original, and saves the file in the selected folder or opens it in your scanning program. If the file was saved directly to your computer, you see the file in the Windows Explorer or OS X Finder, where you can view and print the image, if desired.
Page 97: Available Image Adjustments - Full Auto Mode
Scanning in Full Auto Mode Scanning in Home Mode When you scan in Home Mode, Epson Scan automatically saves your scanned file in JPEG format in your operating system's Pictures or My Pictures folder, or opens it in your scanning program. You can select settings, preview, and change the scanned file settings as necessary.
Page 98 You see this window: 2. Select the Document Type setting that matches your original, such as Photograph or Text/Line Art. 3. Select the Image Type setting that matches your original.
Page 99 11. Change any of the necessary file save settings and click OK. Epson Scan scans your original, and saves the file in the selected folder or opens it in your scanning program. If the file was saved directly to your computer, you see the file in the Windows Explorer or OS X Finder, where you can view and print the image, if desired.
Page 100: Selecting A Scan Area - Home Mode
Selecting a Scan Area - Home Mode You can select a specific area in your preview image to include in your scanned image. You can select the entire image area or a portion of it. You can even select multiple scan areas to create multiple scanned images of different areas (Normal Preview mode only).
Page 101 1. Do one of the following to select your scan area in the Preview image: • Thumbnail preview: Your scan area is selected automatically, but you can change it. Place your cursor in one corner of the desired scan area, then click and drag the cursor to the opposite corner to create a marquee (dotted line) on the preview image.
Page 102 • Normal preview: Click the Auto Locate icon to create a marquee (dotted line) on the preview image. 2. Do the following, as necessary, to work with the selected scan area: • If the marquee is correct, continue with the next step. •...
Page 103: Available Image Adjustments - Home Mode
Otherwise, only the area inside the currently selected marquee will be scanned. • To delete a marquee, click the marquee, then click the Delete Marquee icon. 3. Click inside the scan area and make any necessary settings in the Epson Scan window. Parent topic: Scanning in Home Mode Available Image Adjustments - Home Mode You can select these Image Adjustments options in Epson Scan Home Mode.
Page 104: Selecting A Scan Size - Home Mode
1. Click the Preview button to preview your image. 2. In the Epson Scan window, select the size you want your scanned image to be from the Target Size list.
Page 105 A marquee (dotted line) appears on your preview image proportioned for the size you selected. 3. Do the following, as necessary, to work with the selected scan area: • To move the marquee, click inside the scan area and drag the marquee where you want it.
Page 106 • To resize the scan area, place your cursor over the edge or corner of the marquee, then click and drag the edge where you want it. Note: Manually adjusting the marquee will not change the target size of the scanned file. The marquee only indicates the area of the image that will be scanned.
Page 107: Scanning In Office Mode
Scanning in Office Mode When you scan in Office Mode, Epson Scan automatically saves your scanned file in JPEG format in your operating system's Pictures or My Pictures folder, or opens it in your scanning program. You can select settings, preview, and change the scanned file settings as necessary.
Page 108: Selecting A Scan Area - Office Mode
10. Change any of the necessary file save settings and click OK. Epson Scan scans your original, and saves the file in the selected folder or opens it in your scanning program. If the file was saved directly to your computer, you see the file in the Windows Explorer or OS X Finder, where you can view and print the image, if desired.
Page 109 1. In the Preview window, click the Auto Locate icon to create a marquee (dotted line) on the preview image. 2. Do the following, as necessary, to work with the selected scan area: • If the marquee is correct, continue with the next step. •...
Page 110: Available Image Adjustments - Office Mode
Otherwise, only the area inside the currently selected marquee will be scanned. • To delete a marquee, click the marquee, then click the Delete Marquee icon. 3. Click inside each scan area and make any necessary settings in the Epson Scan window. Parent topic: Scanning in Office Mode Available Image Adjustments - Office Mode You can select these Image Adjustments options in Epson Scan Office Mode.
Page 111: Scanning In Professional Mode
Scanning in Office Mode Scanning in Professional Mode When you scan in Professional Mode, Epson Scan automatically saves your scanned file in JPEG format in your operating system's Pictures or My Pictures folder, or opens it in your scanning program.
Page 112 You see this window:...
Page 113 12. Change any of the necessary file save settings and click OK. Epson Scan scans your original, and saves the file in the selected folder or opens it in your scanning program. If the file was saved directly to your computer, you see the file in the Windows Explorer or OS X Finder, where you can view and print the image, if desired.
Page 114: Available Image Types - Professional Mode
Available Image Types - Professional Mode You can select these Image Type options in Epson Scan Professional Mode. 24-bit Color Select this setting for color photos. Color Smoothing Select this setting for color graphic images, such as charts or graphs.
Page 115 1. Do one of the following to select your scan area in the Preview image: • Normal preview: Click the Auto Locate icon to create a marquee (dotted line) on the preview image.
Page 116 • Thumbnail preview: Your scan area is selected automatically, but you can change it. Place your cursor in one corner of the desired scan area, then click and drag the cursor to the opposite corner to create a marquee (dotted line) on the preview image. 2.
Page 117: Available Image Adjustments - Professional Mode
Note: If you draw multiple marquees, make sure you select the All button in the Preview window before you scan. Otherwise, only the area inside the currently selected marquee will be scanned. 3. Click inside the scan area and make any necessary settings in the Epson Scan window. Parent topic:...
Page 118 Descreening Removes the ripple pattern that might appear in subtly shaded image areas, such as skin tones. This option improves results when scanning magazines or newspapers. (The results of descreening do not appear in the preview image, only in your scanned image.) Color Restoration Restores the colors in faded photos automatically.
Page 119: Selecting A Scan Size - Professional Mode
1. Click the Preview button to preview your image. 2. In the Epson Scan window, select the size you want your scanned image to be from the Target Size list.
Page 120 A marquee (dotted line) appears on your preview image proportioned for the size you selected. 3. Do the following, as necessary, to work with the selected scan area: • To move the marquee, click inside the scan area and drag the marquee where you want it.
Page 121 • To resize the scan area, place your cursor over the edge or corner of the marquee, then click and drag the edge where you want it. Note: Manually adjusting the marquee will not change the target size of the scanned file. The marquee only indicates the area of the image that will be scanned.
Page 122: Image Preview Guidelines
If you plan to enlarge a scanned image so you can print it at a larger size, you may need to increase the resolution from the default resolution set by Epson Scan. Follow these guidelines to determine the resolution setting you need:...
Page 123 If you will enlarge the image using Epson Scan's Target Size setting, you do not need to increase the Resolution setting. • You will scan the image at its original size but enlarge it later in an image-editing program. Increase Epson Scan's Resolution setting in your scan. Increase the resolution by the same amount you will increase the image size to retain a high image quality.
Page 124: Selecting Scan File Settings
Epson Scan behaves when you scan and save files. The File Save Settings window may appear after you click Scan on the Epson Scan window. You may also be able to access the window by clicking the icon on the Epson Scan window.
Page 125: Available Scanned File Types And Optional Settings
A standard image file format for most OS X programs. PRINT Image Matching II (*.jpg or *.tif) File formats that include Epson PRINT Image Matching II data for enhanced quality and a wider color range (does not affect the way the image displays on the screen).
Page 126: Scanning With Os X Using Image Capture
With OS X, you can scan with your product using an image-editing application such as Image Capture. Note: With OS X, in addition to scanning with Image Capture, you can download and install Epson Scan scanning software. Epson Scan provides additional image adjustment and photo correction features for enhancing scanned images, and provides an interface for TWAIN-compliant OCR scanning software.
Page 127 4. Select the Scan Mode setting indicating where you placed your original (if available). Select any other available scan settings as necessary.
Page 128: Available Scan Settings - Os X Image Capture
5. Select the folder in which you want to save your scanned file in the Scan To pop-up menu. 6. Click Scan. Your scanned file is saved in the folder you selected. Available Scan Settings - OS X Image Capture Parent topic: Scanning Available Scan Settings - OS X Image Capture...
Page 129: Scanning To A Pdf File
Scanning to a PDF File Using Epson Scan, you can scan a multi-page document and save it in one PDF (Portable Document Format) file on your computer. 1. Place your original on your product for scanning. 2. Start Epson Scan.
Page 130 You see the File Save Settings window. 7. Select PDF as the Type setting. 8. Select any other settings you want to use on the File Save Settings window. Click the Options button to access additional settings. 9. Click OK.
Page 131 11. Click Close to exit the Epson Scan window, if necessary. Epson Scan scans your original, and saves the PDF file in the selected folder or opens it in your scanning program. If the file was saved directly to your computer, you see the file in the Windows Explorer or OS X Finder, where you can view and print the document, if desired.
Page 132: Restoring Photo Colors As You Scan
9. Click Close to exit the Epson Scan window, if necessary. Epson Scan scans your original, and saves the color-restored file in the selected folder or opens it in your scanning program. If the file was saved directly to your computer, you see the file in the Windows Explorer or OS X Finder, where you can view and print the image, if desired.
Page 133 Related topics Placing Originals on the Product Starting a Scan...
Page 134: Using Memory Cards With Your Product
Using Memory Cards With Your Product Follow the instructions here to work with a memory card inserted into your product. Inserting a Memory Card Printing from a Memory Card Transferring Photos on a Memory Card Inserting a Memory Card Insert only one memory card at a time into a memory card slot on your product. 1.
Page 135: Memory Card Types
Parent topic: Using Memory Cards With Your Product Memory Card Types You can insert these types of memory cards in your product. Note: Cards marked with an asterisk (*) require an adapter; consult your adapter documentation for details on using it. •...
Page 136: Printing From A Memory Card
1. Make sure the memory card access light is not flashing. 2. If your product is connected to your computer using a USB cable, do one of the following: • Windows: Open the My Computer, Computer, Windows Explorer, or File Explorer utility. Then right-click the name of your memory card (listed as a removable disk) and select Eject.
Page 137 The first photo on your memory card is displayed: 3. Press the left or right arrow button to scroll through your photos to display one that you want to view or print. 4. Press the up or down arrow button to select one or more copies of the photo (up to 99). 5.
Page 138: Print Setting Options - Photo Mode
8. When you are ready to print, press the start button. Note: To cancel printing, press the stop button. Parent topic: Printing from a Memory Card Related references Print Setting Options - Photo Mode Print Setting Options - Photo Mode Select these print settings options when printing photos displayed on the LCD screen.
Page 139: Transferring Photos From A Memory Card To Your Computer
1. Press the left or right arrow buttons to select Setup and press the OK button. 2. Press the left or right arrow buttons to select File Sharing and press the OK button. 3. Press the arrow buttons to select your connection type and press the OK button. Parent topic: Transferring Photos on a Memory Card Related tasks...
Page 140 Removing a Memory Card...
Page 141: Printing Personalized Projects
Printing Personalized Projects You can print calendars, lined paper, graph paper, or stationery with a photo background. Printing Lined Paper and Graph Paper Printing Personalized Note Paper Printing Calendar Pages Printing Lined Paper and Graph Paper You can print wide-rule or narrow-rule notebook paper and graph paper. 1.
Page 142 4. Press the left or right arrow button to select Lined Papers and press the OK button. 5. Press the left or right arrow button, and press the OK button to select one of the following settings: • Wide Rule •...
Page 143: Printing Personalized Note Paper
Printing Personalized Note Paper You can print lined or unlined note paper with one of your own photos in the background. 1. Load plain paper in either Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 ×...
Page 144: Printing Calendar Pages
1. Load one of these types of paper in either Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]) size: • Plain paper • Epson Bright White Paper • Epson Presentation Paper Matte • Epson Premium Presentation Paper Matte 2. Press the home button, if necessary.
Page 145 3. Press the left or right arrow buttons to select Personal Stationery and press the OK button. 4. Press the left or right arrow button to select Calendar and press the OK button. 5. Press the left or right arrow button, and press the OK button to select one of the following settings: •...
Page 146 6. If you chose Monthly, select the year and month, and press the OK button. 7. To change the paper type, press the OK button, select the paper type, and press the OK button again. 8. If you see a message asking you to load paper, press the OK button. 9.
Page 147: Refilling Ink
Continued use of the product when the ink level is below the lower line on the tank could damage the product. Ink Safety Precautions Check Ink Levels Purchase Epson Ink Refilling the Ink Tanks Ink Safety Precautions Note: The product has a low ink alert system. The accuracy of this system depends on the user refilling the ink tanks correctly.
Page 148: Check Ink Levels
• Do not mix with other Epson ink types. • The use of non-Epson ink may cause damage that is not covered by Epson’s warranty, and under certain circumstances, may cause erratic product behavior. • This product requires careful handling of ink. Ink may splatter when the ink tanks are filled or refilled with ink.
Page 149: Checking Ink Levels
Disabling Special Offers with Windows Parent topic: Refilling Ink Related references Ink Safety Precautions Related tasks Refilling the Ink Tanks Checking Ink Levels To confirm the actual ink levels, visually check the ink levels in the product’s ink tanks. Make sure the ink levels are above the lower lines on the ink tanks.
Page 150: Checking Ink Levels With Windows
Related tasks Refilling the Ink Tanks Checking Ink Levels with Windows A low ink reminder appears if you try to print when ink is low, and you can check your ink levels at any time using a utility on your Windows computer. 1.
Page 151: Checking Ink Levels With Os X
1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Select EPSON Status Monitor. You see a window like this:...
Page 152: Disabling Special Offers With Windows
Ink Safety Precautions Related tasks Refilling the Ink Tanks Disabling Special Offers with Windows You can disable special offers messages from Epson using a utility on your Windows computer. 1. Right-click the product icon in the Windows taskbar and select Monitoring Preferences.
Page 153: Purchase Epson Ink
Check Ink Levels Purchase Epson Ink You can purchase genuine Epson ink and paper at epson.com/ink3 (U.S. sales) or epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766).
Page 154: Ink Bottle Part Numbers
Note: This product is designed to work with genuine Epson inks. Non-Epson ink or any other ink not specified for this printer could cause damage not covered by Epson's warranties. The included initial ink bottles must be used for printer setup and are not for resale. The printer ships with full ink bottles and part of the ink from the first bottles is used to charge the print head.
Page 155 4. If you see a message on the LCD screen telling you to reset the ink levels, note the ink tanks that need refilling and press the OK button. Otherwise, select Setup > Maintenance > Reset Ink Levels and press the start button.
Page 156 6. Snap off the tip of the bottle cap, but do not dispose of it so you can use it to seal the bottle cap later, if necessary. Then remove the bottle cap and carefully remove the protective seal (avoid touching the ink underneath the seal).
Page 157 8. If any ink remains in the ink bottle after filling the ink tank, place the bottle cap tip securely on the bottle cap and store the ink bottle upright for later use. 9. Replace the ink tank cap securely. 10.
Page 158 As a precaution, perform regular visual inspections of the ink tanks to ensure ink levels do no fall below the lower line. Continued use of the product when the ink level is below the lower line on the tank could damage the product. Parent topic: Refilling Ink Related concepts Purchase Epson Ink Related references Ink Safety Precautions...
Page 159: Adjusting Print Quality
Adjusting Print Quality If your print quality declines, you may need to run a utility to clean or align the print head. If running these utilities does not solve the problem, you may need to flush the ink tubes. Print Head Maintenance Print Head Alignment Cleaning the Paper Path Related concepts...
Page 160 1. Load a few sheets of plain paper in the product. 2. Press the home button, if necessary. 3. Press the arrow buttons to select Setup and press the OK button. 4. Press the arrow buttons to select Maintenance and press the OK button. You see this screen: 5.
Page 161 If you don’t see any improvement after cleaning the print head up to 3 times, turn the product off and wait at least 12 hours. Then check the print head nozzles and try cleaning the print head again, if necessary. If quality still does not improve, contact Epson. Parent topic:...
Page 162: Checking The Nozzles Using A Computer Utility
Checking the Nozzles Using a Computer Utility You can check the print head nozzles using a utility on your Windows or Mac computer. 1. Make sure there are no errors on the LCD screen. 2. Load a few sheets of plain paper in the product. 3.
Page 163: Print Head Cleaning
6. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 7. If there are no gaps, click Finish. If there are gaps or the pattern is faint, clean the print head. Parent topic: Print Head Nozzle Check Related tasks...
Page 164: Cleaning The Print Head Using The Product Control Panel
Cleaning the Print Head Using the Product Control Panel Cleaning the Print Head Using a Computer Utility Parent topic: Print Head Maintenance Related tasks Refilling the Ink Tanks Cleaning the Print Head Using the Product Control Panel You can clean the print head using the control panel on your product. 1.
Page 165: Cleaning The Print Head Using A Computer Utility
If you don’t see any improvement after cleaning the print head up to 3 times, turn the product off and wait at least 12 hours. Then check the print head nozzles and try cleaning the print head again, if necessary. If quality still does not improve, contact Epson. Parent topic:...
Page 166 You see a window like this: 5. Click Start to begin the cleaning cycle. power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished. Caution: Never turn off the product or open the scanner unit during a cleaning cycle or you may not be able to print.
Page 167 If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and wait at least 12 hours. Then check the print head nozzles and try cleaning the print head again, if necessary. If quality still does not improve, contact Epson. Parent topic:...
Page 168: Power Ink Flushing
Power Ink Flushing affects the service life of the ink pads by causing them to reach their capacity sooner. When an ink pad reaches the end of its service life, the product stops printing and you must contact Epson for support. Flushing the Ink Using a Computer Utility...
Page 169: Print Head Alignment
4. When you finish the Power Ink Flushing, turn off the product and wait at least 12 hours before printing. 5. Print a document and check the print quality. If the print quality did not improve, contact Epson for support.
Page 170: Aligning The Print Head Using The Product Control Panel
Note: Banding may also occur if your print head nozzles need cleaning. Aligning the Print Head Using the Product Control Panel Aligning the Print Head Using a Computer Utility Parent topic: Adjusting Print Quality Aligning the Print Head Using the Product Control Panel You can align the print head using the control panel on your product.
Page 171: Aligning The Print Head Using A Computer Utility
Parent topic: Print Head Alignment Related tasks Loading Paper in the Sheet Feeder Aligning the Print Head Using a Computer Utility You can align the print head using a utility on your Windows or Mac computer. 1. Load a few sheets of plain paper in the product. 2.
Page 172 You see a window like this: 5. Check the printed pattern and follow the instructions on the screen to choose the number representing the best printed pattern for each set. Vertical alignment...
Page 173: Cleaning The Paper Path
Horizontal alignment • After choosing a pattern number, click Next. • If no patterns are aligned in one or more of the sets, choose the closest one in each set and click Realignment. Then print another alignment sheet and check it. Note: Click Skip (where available) if you want to skip a particular alignment sheet.
Page 174 7. Repeat as necessary until the paper comes out clean. Parent topic: Adjusting Print Quality Related tasks Loading Paper in the Sheet Feeder...
Page 175: Cleaning And Transporting Your Product
Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Cleaning Your Product Transporting Your Product Cleaning Your Product To keep your product working at its best, you should clean it several times a year. Close the output tray and paper support when you are not using the product to protect it from dust.
Page 176 • When storing or transporting an ink bottle after removing its seal, do not tilt the bottle and do not subject it to impacts or temperature changes. Otherwise, ink may leak even if the cap on the ink bottle is tightened securely. Be sure to keep the ink bottle upright when tightening the cap, and take measures to prevent ink from leaking when transporting the ink bottles.
Page 177 6. Unplug the power cable. 7. Disconnect any connected cables. 8. Close the paper support, feeder guard, and output tray. Then lower the control panel by squeezing the release bar and gently pushing the panel down. Caution: Do not lower the control panel without first squeezing the release bar or you may damage your product.
Page 178 10. Place the product in the plastic bag that was included with the product and fold the bag closed as shown. 11. Place the product in its original packaging materials, if possible, or use equivalent cushioning around the product. Caution: Keep the product level during transport. Otherwise, ink may leak. Be sure to remove the tape from the print head before turning on your product.
Page 179: Solving Problems
Where to Get Help Checking for Software Updates Periodically, it's a good idea to check Epson's support website for free updates to your product software. You can select Download the Latest Software from the Home screen of this manual or visit Epson's driver download site (U.S.
Page 180: Product Status Messages
• OS X: You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater. Parent topic: Solving Problems Related tasks Changing Automatic Update Options Product Status Messages You can often diagnose problems with your product by checking the messages on its LCD screen.
Page 181: Running A Product Check
During the life of your product it may reach a condition where either satisfactory print quality cannot be maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your LCD screen, or lights on the control panel will advise you when these parts need replacing. If this happens during the standard warranty of the product, the exchange of the product or replacement of the pads is covered under the standard warranty.
Page 182 • If the page prints but the nozzle check pattern has gaps, clean or align the print head. • If the page does not print, the product may have a problem. Check the other solutions in this manual. If they do not work, contact Epson. Parent topic:...
Page 183: Resetting Control Panel Defaults
Resetting Control Panel Defaults If you have a problem with settings on the product control panel, you can reset them to their factory defaults. You can choose which settings to reset or reset them all. 1. Press the home button, if necessary. 2.
Page 184: Solving Setup Problems
• If the product's print head stops moving or making noise, and the charging process has not finished after approximately 20 minutes, turn off your product. Turn it back on and check to see if charging is still in progress. If it is still in progress, contact Epson for help. Parent topic:...
Page 185: Software Installation Problems
Software Installation Problems If you have problems while installing your product software, try these solutions: • Make sure your product is turned on and any necessary cables are securely connected at both ends. If you still have problems installing software, disconnect the cable and carefully follow the instructions on the Start Here sheet.
Page 186: Solving Network Problems
Check these solutions if you have problems setting up or using your product on a network. Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your network data and settings.
Page 187: Network Software Cannot Find Product On A Network
• If your router or access point does not broadcast its network name (SSID), follow the instructions that came with your product to enter your wireless network name manually. • If your router or access point has security enabled, determine the kind of security it is using and any required password or passphrase for connection.
Page 188: Product Does Not Appear In Os X Printer Window
Note: If you are reading these instructions online, you will lose your Internet connection when you initialize your router, so note the next step before initializing it. 4. Download your product software from the Epson website using the instructions on the Start Here sheet.
Page 189: Cannot Print Over A Network
Wi-Fi Networking Cannot Scan Over a Network If you cannot start Epson Scan for scanning over a network, try these solutions: • If you cannot scan from your product control panel, make sure you restarted your computer after installing the product software. Make sure the Event Manager program is not being blocked by your firewall or security software.
Page 190: Solving Copying Problems
• If network communication was interrupted while starting Epson Scan, exit Epson Scan, wait a few seconds, and restart it. If Epson Scan cannot restart, turn off your product, turn it back on, and try restarting Epson Scan again.
Page 191: Product Makes Noise, But Nothing Copies
Product Makes Noise, But Nothing Copies If your product makes a noise, but nothing copies, try these solutions: • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
Page 192: Paper Jam Problems Inside The Product
• If paper jams when you print on both sides of the paper, try loading fewer sheets. • Make sure your paper meets the specifications for your product. • For best results, follow these guidelines: • Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick. •...
Page 193 3. Lift the scanner unit. Caution: Do not touch the flat white cable inside the printer. Do not lift the scanner unit while the document cover is open.
Page 194: Paper Ejection Problems
4. Remove any paper inside, including torn pieces. 5. Close the scanner unit. 6. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions. Parent topic: Solving Paper Problems Paper Ejection Problems...
Page 195: Solving Problems Printing From A Computer
Solving Problems Printing from a Computer Check these sections if you have problems while printing from your computer. Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details. Nothing Prints Product Icon Does Not Appear in Windows Taskbar Printing is Slow...
Page 196: Product Icon Does Not Appear In Windows Taskbar
• If you are using Windows 7, close the Devices and Printers window before you print. • If you are using OS X, make sure you download and install the Epson printer driver. • Make sure Quiet Mode is turned off.
Page 197: Solving Page Layout And Content Problems
• If your product is connected to a USB hub, connect it directly to your computer instead. • If printing becomes slower after printing continuously for a long time, the product may have automatically slowed down to protect the print mechanism from overheating or becoming damaged. Let the product rest with the power on for 30 minutes, then try printing again.
Page 198: Inverted Image
• Turn off the Mirror Image, Flip horizontally, or Reverse page orientation settings in your printer software. (This option has different names, depending on your operating system version.) Note: Leave these options turned on when you print on Epson Iron-on Cool Peel Transfer paper, if available for your product.
Page 199: Incorrect Margins On Printout
• Make sure your product is selected as the printer in your printing program. • You may need to refill the ink. Visually check the ink levels. Parent topic: Solving Page Layout and Content Problems Related concepts Print Head Nozzle Check Print Head Cleaning Related tasks Selecting Basic Print Settings - Windows...
Page 200: Incorrect Image Size Or Position
• If your computer entered sleep mode the last time you printed, the next print job after your computer exits sleep mode may contain garbled characters. Print your document again. • If incorrect characters still appear in your prints, try connecting your product using a different cable. Parent topic: Solving Page Layout and Content Problems Related tasks...
Page 201: Solving Print Quality Problems
Parent topic: Solving Page Layout and Content Problems Related tasks Loading Paper in the Sheet Feeder Selecting Basic Print Settings - Windows Selecting Basic Print Settings - OS X Solving Print Quality Problems Check these sections if your printouts have problems with print quality, but your image looks fine on your computer screen.
Page 202: Blurry Or Smeared Printout
• Make sure your paper meets the specifications for your product. • Use Epson papers to ensure proper saturation and absorption of genuine Epson inks. • Make sure the paper type setting in your product software matches the type of paper you loaded.
Page 203 Related concepts Print Head Nozzle Check Print Head Cleaning Print Head Alignment Related references Available Epson Papers Paper Specifications Related tasks Selecting Basic Print Settings - Windows Selecting Additional Layout and Print Options - Windows Selecting Extended Settings - Windows...
Page 204: Faint Printout Or Printout Has Gaps
Faint Printout or Printout Has Gaps If your printouts are faint or have gaps, try these solutions: • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary. •...
Page 205: Incorrect Colors
• You may need to increase the image resolution or print a smaller size; see your software documentation. Note: Images from the Internet may be low resolution and not result in a high quality printout. • If you enlarged the image in an image-editing program, you need to increase the resolution setting to retain a high image quality.
Page 206: Solving Scanning Problems
Try using the color management options in your printer software. • For best results, use genuine Epson ink and paper. • If you have not used the product for a long time, run the Power Ink Flushing utility.
Page 207: Scanning Software Does Not Operate Correctly
• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it. Note: With OS X, in addition to scanning with Image Capture, you can download and install Epson Scan scanning software. Epson Scan provides additional image adjustment and photo correction features for enhancing scanned images, and provides an interface for TWAIN-compliant OCR scanning software.
Page 208: Solving Scanned Image Quality Problems
OS X: Open the Applications folder, click Epson Software, and click EPSON Scan Settings. Make sure the correct Connection setting is selected, then click the Test button. • Make sure you do not have multiple versions of Epson Scan installed. If you do, uninstall both versions and install one version.
Page 209: Image Consists Of A Few Dots Only
If your scanned image consists only of a few dots, try these solutions: • Make sure you placed your original for scanning facing the correct way. • If you are scanning using the Epson Scan Black & White setting, adjust the Threshold setting and scan again.
Page 210: Image Is Distorted Or Blurry
• Your product will not operate properly while tilted at an angle. Place your product on a flat, stable surface that extends beyond its base in all directions. • Adjust these Epson Scan settings (if available) and try scanning again: • Select the Unsharp Mask setting.
Page 211: Back Of Original Image Appears In Scanned Image
You may see a ripple pattern (called a moiré) in scanned images of printed documents. This is caused by interference from differing pitches in the scanner's screen and your original's halftone screen. To reduce this effect, adjust these Epson Scan settings (if available) and try scanning again: • Select the Descreening setting.
Page 212: Scanned Image Colors Do Not Match Original Colors
Scan Area is Not Adjustable in Thumbnail Preview If you cannot adjust the scan area while viewing a Thumbnail preview in Epson Scan, try these solutions: • Create a scan area by drawing a marquee on your preview image and adjusting it as necessary.
Page 213: Solving Memory Card Problems
Solving Memory Card Problems Check these solutions if you have problems using memory cards with your product. Memory Card Does Not Fit Into a Slot Cannot View or Print Photos from a Memory Card Cannot Transfer Photos To or From a Memory Card Parent topic: Solving Problems Memory Card Does Not Fit Into a Slot...
Page 214: Cannot Transfer Photos To Or From A Memory Card
Cannot Transfer Photos To or From a Memory Card If you have problems transferring photos to or from a memory card inserted in your product, try these solutions: • Make sure your memory card is compatible with the product. • Make sure your product is securely connected to your computer. •...
Page 215: Uninstall Your Product Software
In the next window, select your product and click OK. Then follow any on-screen instructions. 4. Do one of the following to uninstall Epson Event Manager, then follow any on-screen instructions: • Windows 8.x: Select Epson Event Manager and click Uninstall.
Page 216: Uninstalling Product Software - Os X
• Windows XP: Select EPSON Scan and click Change/Remove. 6. Restart your computer, then see the Start Here sheet to re-install your software. Note: If you find that re-installing your product software does not solve a problem, contact Epson. Parent topic:...
Page 217: Where To Get Help
Purchase Supplies and Accessories You can purchase genuine Epson ink and paper at epson.com/ink3 (U.S. sales) or epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766). Parent topic: Solving Problems...
Page 218: Technical Specifications
Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life products. Please go to this site for information on how to return your products for proper disposal. Windows System Requirements...
Page 219: Os X System Requirements
• OS X 10.10.x • OS X 10.9.x • OS X 10.8.x • OS X 10.7.x • OS X 10.6.8 Note: Visit Epson's support website at epson.com/support (U.S.) or epson.ca/support (Canada) for the latest in compatibility and drivers for your product.
Page 220: Paper Specifications
Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a sample of paper stock before purchasing large quantities or printing large jobs.
Page 221: Printable Area Specifications
Printable Area Specifications Note: Print quality may decline in the shaded areas shown here due to the printer mechanism. Single sheets - normal printing Margin: 0.12 inch (3 mm) minimum Reduced print quality area/top: 1.57 inch (40 mm) minimum Reduced print quality area/bottom: 1.26 inch (32 mm) minimum...
Page 222: Ink Specifications
Technical Specifications Ink Specifications Note: This product is designed to work with genuine Epson inks. Non-Epson ink or any other ink not specified for this printer could cause damage not covered by Epson's warranties. The included initial ink bottles must be used for printer setup and are not for resale. The printer ships with full ink bottles and part of the ink from the first bottles is used to charge the print head.
Page 223: Memory Card Specifications
Ink thaws and is usable after 2 hours at 77 °F (25 °C) Parent topic: Technical Specifications Related concepts Purchase Epson Ink Memory Card Specifications Note: Cards marked with an asterisk (*) require an adapter; consult your adapter documentation for details on using it.
Page 224: Electrical Specifications
Width Stored: 19.3 inches (489 mm) Printing: 19.3 inches (489 mm) Depth Stored: 11.8 inches (300 mm) Printing: 20.7 inches (527 mm) Weight 10.4 lb (4.7 kg) (without the ink and power cord) Parent topic: Technical Specifications Electrical Specifications Power supply rating 100 to 240 V Rated frequency range 50/60 Hz...
Page 225: Interface Specifications
Interface Specifications One Hi-Speed USB port for a computer Parent topic: Technical Specifications Network Interface Specifications Wi-Fi Standards IEEE 802.11 b/g/n Security WEP (64/128 bit) WPA-PSK (AES); complies with WPA2 with support for WPA/WPA2 Personal Frequency range 2.4 GHz Coordination modes Infrastructure mode Ad hoc mode (not supported for IEEE 802.11n) Wi-Fi Direct (not supported for IEEE 802.11b)
Page 226 • Type: WLU6320-D69 (RoHS) This product conforms to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.
Page 227: Notices
Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life products. Please go to this site for information on how to return your products for proper disposal. Important Safety Instructions...
Page 228 • If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord's ampere rating. Also, make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.
Page 229: Wireless Connection Safety Instructions
• Use only a dry, soft cloth to clean the LCD screen. Do not use liquid or chemical cleansers. • If the LCD screen is damaged, contact Epson. If the liquid crystal solution gets on your hands, wash them thoroughly with soap and water. If the liquid crystal solution gets into your eyes, flush them immediately with water.
Page 230: Trademarks
CAN ICES-3(B)/NMB-3(B) Parent topic: Notices Trademarks ® EPSON is a registered trademark, EPSON Exceed Your Vision is a registered logomark, and Epson Connect is a trademark of Seiko Epson Corporation. Epson iPrint and Remote Print are trademarks of Seiko Epson Corporation.
Page 231: Copyright Notice
Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.
Page 232: Default Delay Times For Power Management For Epson Products
Default Delay Times for Power Management for Epson Products This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets Energy Star standards of energy efficiency. More energy savings can be achieved by setting the time to sleep to a shorter interval.

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