Ip^troubleshooting - Brother HL-5470DW Quick Setup Manual

IP^Troubleshooting
O Important
P l e a s e do not contact Brother C u s t o m e r S e r v i c e for a s s i s t a n c e without the w i r e l e s s s e c u r i t y Intcrmaticn. W e
c a n n o t a s s i s t y c u in iccating your network security settings.
How can I find the wireless settings (Network Name (SSID) and Network Key)
1 . Y c u s h o u l d s e e the documentation provided with your w i r e l e s s a c c e s s pcint/rcuter.
2 . T h e initial network n a m e could be the m a n u f a c t u r e r ' s n a m e or the model n a m e .
3. If y c u do net k n e w the security Infcrmaticn, p l e a s e consult the router m a n u f a c t u r e r , your s y s t e m
administrator or internet provider.
* T h e Network K e y m a y a l s o b e d e s c r i b e d a s the P a s s w o r d , S e c u r i t y K e y or E n c r y p t i o n K e y .
* If the w i r e l e s s a c c e s s pcint/rcuter is s e t t c net h r c a d c a s t the S S I D , the S S I D will net a u t c m a t l c a l l y h e d e t e c t e d .
Y c u will h a v e t c m a n u a l l y enter the S S I D n a m e . S e e Configuring your machine when the SSID is not broadcast
mtUe Network User's Guide. • ^ .
WLAN report
If the W L A N report that printed s h e w s that the c c n n e c t i c n failed, c h e c k the error c e d e on the printed report a n d
refer t c the f c i i c w i n g instructicns.
E r r o r c o d e
R e c o m m e n d e d S o l u t i o n s
T h e w i r e l e s s setting is net a c t i v a t e d , turn the w i r e l e s s setting t c O N .
- if a L A N c a b l e i s c c n n e c t e d t c your m a c h i n e , d i s c o n n e c t it a n d turn the w i r e i e s s setting of
your m a c h i n e to O N .
1 . O n your m a c h i n e , p r e s s A or T to c h e e s e N e t w o r k a n d p r e s s O K .
2 . P r e s s A or • t c c h e e s e WLAN a n d p r e s s O K . ,..
3. P r e s s A or T t c c h e e s e S e t u p w i z a r d a n d p r e s s O K .
4 . W h e n WLAN E n a b l e ? is d i s p l a y e d , p r e s s A t c a c c e p t . T h i s wiii start the w i r e i e s s s e t u p
w i z a r d .
T S - 0 1
T S - 0 2
T h e w i r e l e s s a c c e s s pcint/rcuter c a n n o t h e d e t e c t e d .
1 . C h e c k the f c i i c w i n g 4 points. ' '
- M a k e s u r e that t h e w i r e l e s s a c c e s s pcint/rcuter i s p o w e r e d o n .
- M o v e your m a c h i n e to a n c h s t r u c t i c n - f r e e a r e a , or c l o s e r to the w i r e l e s s a c c e s s
pcint/rcuter.
- T e m p o r a r i l y p l a c e your m a c h i n e within about o n e meter ( 3 . 3 feet) from the w i r e l e s s
a c c e s s pclnt/router w h e n y c u a r e ccnfiguring the w i r e l e s s settings.
- If your w i r e i e s s a c c e s s pcint/rcuter is using M A C a d d r e s s filtering, confirm the M A C
a d d r e s s of the Brother m a c h i n e is allowed in t h e filter. S e e Print the Printer Settings
Page on p a g e 3 1 .
2. If y c u m a n u a l l y e n t e r e d the S S I D a n d security infcrmaticn ( S S I D / a u t h e n t i c a t i c n
m e t h c d / e n c r y p t i c n method/Network K e y ) the infcrmaticn m a y h e inccrrect.
R e c c n f i r m the S S i D a n d security infcrmaticn a n d reenter the correct infcrmaticn a s
n e c e s s a r y .
S e e How can I find the wireiess settings (Network Name (SSID) and Network
Key) on p a g e 2 5 t c confirm.
2 5