Frequently Asked Questions - Miele KM 6360 Operating And Installation Instructions

Frequently asked questions

The following guide is intended to help you resolve problems that occur during
normal operation of the appliance.
If you are unable to identify or remedy the cause of the problem on your own,
please contact Miele Service (see back cover for details).

Risk of injury! Improperly performed installation, maintenance or repair
work can pose a serious danger to users of the appliance.
Installation, maintenance and repairs may only be carried out by Miele author‐
ized technicians.
Do not attempt to open the cooktop casing yourself.
Problem
Cooktop or cooking
zones cannot be turned
on.
There is a strange smell
or vapors when the ap‐
pliance is being used
for the first time.
Power levels 1 to 9
flash.
48
Possible cause and solution
There is no power to the cooktop.
 Check if the circuit breaker has tripped. Contact
an electrician or Miele Service (for the minimum
fuse rating, see data plate).
There may be a technical fault.
 Disconnect the appliance from the electric power
supply for approx. 1 minute by
– tripping the relevant circuit breaker or screwing
the fuse out completely, or
– tripping the ground fault circuit interrupter
(GFCI).
 If, after resetting/replacing the fuse or the GFCI, it
still will not turn on, contact a qualified electrician
or Miele Service.
Metal components are protected by a conditioning
agent. Smells and vapor may occur when the appli‐
ance is used for the first time. The smell and any va‐
pors do not indicate a faulty connection or a defective
appliance and are not harmful to your health. With
each subsequent use, the odor is reduced until it dis‐
appears completely. The smell and any vapors do not
indicate a faulty connection or a defective appliance
and are not harmful to your health.
There is no or unsuitable cookware on the cooking
zone.
 Use a suitable pan (see "Cookware").