Motorola 38C V100 Service Manual page 8

Introduction
4
Product Support
Customer's original units will be repaired but not refurbished as standard. Appoint-
ed Motorola Service Hubs will perform warranty and non-warranty field service for
level 2 (assemblies) and level 3 (limited PCB component). The Motorola Hi-Tech
Centers will perform level 4 (full component) repairs.
Customer Support
Customer support is available through dedicated Call Centers and in-country help
desks. Product Service training should be arranged through the local Motorola
Support Center.
Ordering Replacement Parts
Only centers authorized to carry out repairs can purchase spare parts. Orders for
spare parts from hubs and Hi-Tech Centers should be placed with the regional
Motorola Parts Distribution Center.
MOTOROLA CONFIDENTIAL - PROPRIETARY
November 20, 2000
Product Family 38C
6881036B20