Telephone Support; Before Calling Xitrix Customer Care - Xitrix DeskFrame MX-910 User Manual

Telephone support

Before calling Xitrix Customer Care

If you have a technical problem with your computer, follow these recommendations
before contacting Customer Care:
Make sure that your computer is connected correctly to a grounded AC outlet that is
supplying power. If you use a surge protector, make sure that it is turned on.
If a peripheral device, such as a keyboard or mouse, does not appear to work, make
sure that all cables are plugged in securely.
If you have recently installed hardware or software, make sure that you have
installed it according to the instructions provided with it. If you did not purchase the
hardware or software from Xitrix, see the manufacturer's documentation and
technical support resources.
If you have "how to" questions about using a program, see:
o Online Help
o Printed documentation
o The Microsoft Windows documentation
o The software publisher's Web site
See the troubleshooting section of this chapter.
Have your customer ID, serial number, and order number available, along with a
detailed description of your problem, including the exact text of any error messages,
and the steps you have taken.
Make sure that your computer is nearby at the time of your call. The technician may
have you follow troubleshooting steps.
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Telephone support