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Aastra Clearspan Product Overview

Aastra Clearspan Product Overview

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Clearspac® Product Overview R19
2014 Clearspan® is a Registered Trademark of Aastra Technologies Ltd.

Product Overview

2740-007
Release 19.0
Aastra – 2740-007
Page 1 of 93

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  • Page 1: Product Overview

    Release 19.0 2811 Internet Blvd Frisco, Texas 75034-1851 Tel +1 469 365 3000 Tel +1 800 468 3266 www.aastrausa.com Clearspac® Product Overview R19 Aastra – 2740-007 2014 Clearspan® is a Registered Trademark of Aastra Technologies Ltd. Page 1 of 93...
  • Page 2 Clearspan® Product Overview R19 Aastra – 2740-007 2014 Clearspan® is a Registered Trademark of Aastra Technologies Ltd. Page 2 of 93...

  • Page 3: 7Th Edition (June 2014)

    Aastra furnishes the application described in this manual under a license agreement and customers may use or copy information in the manuals only in accordance with the terms of the agreement.

  • Page 4: Revision History

    09/14/09 Bev Marsh Corrections to TOC, Index, and formatting. 07/25/08 D. Woelfle 04/25/07 C.Ellis Initial release of this publication. Clearspan® Product Overview R19 Aastra – 2740-007 2014 Clearspan® is a Registered Trademark of Aastra Technologies Ltd. Page 4 of 93...

  • Page 5: Table Of Contents

    Key Applications ......................... 51 4.2.1 Unified Communications ..................52 4.2.2 Fixed-Mobile Convergence ................... 54 4.2.3 Meet-Me Conferencing ..................55 Clearspan® Product Overview R19 Aastra – 2740-007 2014 Clearspan® is a Registered Trademark of Aastra Technologies Ltd. Page 5 of 93...
  • Page 6 Resource Management ..................86 5.3.5 Inventory Management ..................86 Clearspan Licensing ........................87 Summary ............................89 Index ..............................91 Clearspan® Product Overview R19 Aastra – 2740-007 2014 Clearspan® is a Registered Trademark of Aastra Technologies Ltd. Page 6 of 93...
  • Page 7 Figure 19. Clearspan Internal Signaling and Call Flows..............35 Figure 20. Internal Call setup Call Flows.................... 36 Figure 21. Basic Clearspan E911 Call Flow for Normal Operation........... 38 Figure 22. Advanced Clearspan E911 Call Flow for Normal Operation........... 39 Figure 23.
  • Page 8 Figure 35. Web Collaboration "Green Meter" Screen Sample............59 Figure 36. Dashboard Pane (Agents)....................64 Figure 37. Clearspan Call Center Supervisor Thin Client Main Window.......... 65 Figure 38. Supervisor’s Contacts Pane – Agents Panel..............65 Figure 39. Supervisor’s Dashboard Window..................66 Figure 40.

  • Page 9: Introduction

    Introduction From its inception, Aastra has focused on developing and delivering mission critical telephony and unified communications systems to large enterprises, network providers (hosted) and private, managed service providers. These networks need carrier-class systems to reach resiliency and scalability requirements, while keeping support and maintenance costs low. To deliver these values to next generation Voice over Internet Protocol (VoIP) customers, Aastra, in conjunction with its partnership with BroadSoft, has introduced Clearspan.

  • Page 10: Clearspan Architecture

    Clearspan. Figure 1. High-Level Clearspan Architecture. A Clearspan ‘Core’ is an important term used to define a group of equipment and services that provide call control, security, media resources and web-based management functions. A basic deployment has two fully redundant cores that are typically deployed in geographically dispersed data centers.

  • Page 11: Core Architecture

    The Clearspan Cores provide all of the Unified Communication (UC) features and functions. The following figure shows the conceptual view of the Clearspan Cores. At the center resides the BroadWorks server complex – a multi-tenant architecture deployed in the largest carriers in the world.

  • Page 12: Clearspan Server Components

    XSP Server (XSP) –supports Clearspan system web interfaces and additional external interfaces. The XSP Server supports the Clearspan Personal Web Portal and Call Manager via HTTP(S), as well as the Clearspan Open Client Interface for the Assistant and Receptionist applications. Deployed in pool architecture.

  • Page 13: Detailed Server Descriptions

    The SSMs participate in the registration and authentication of all endpoints, whether those endpoints reside in the LAN or WAN. As endpoints register with the Clearspan platform, the SSMs filter and check these registrations to prevent unauthorized access. Assuming the first phase of filtering is passed, the registrations are then passed to the AS for authentication, and the SSMs Clearspan®...
  • Page 14 The web portal gives end users easy ability to control their calling features. Through this portal, users can turn on and turn off many key features including Clearspan Anywhere (a find me – follow me service), Do Not Disturb, Remote Office and many more.

  • Page 15: Figure 5. Xsp Platform Interaction

    Application Server sends a media request message to the MS using the SIP interface. Once the MS has allocated the required resources, the Application Server directs the endpoint(s) in the call Clearspan® Product Overview R19 Aastra – 2740-007 2014 Clearspan® is a Registered Trademark of Aastra Technologies Ltd. Page 15 of 93...
  • Page 16 The Media Server supports G.711, G.722 and G.729 codecs. In addition, the Clearspan system can be configured to route calls differently depending on the codecs they use, eliminating network elements that do not support included media, or prioritizing network elements that offer better support for included media.

  • Page 17: Figure 7. Ns Platform Interaction

    Telephone User Interface (TUI) utilizing the voicemail portal. The following figure shows the integration of the UM servers. Clearspan® Product Overview R19 Aastra – 2740-007 2014 Clearspan® is a Registered Trademark of Aastra Technologies Ltd. Page 17 of 93...

  • Page 18: Figure 8. Um Platform Interaction

    2.1.2.7 Profile Server (PS) The Profile Server (PS) provides a central repository for configuration files for Clearspan Communicator, and Meet-me conferencing recordings. The PS is not exposed to the untrusted network; instead, external end-user web and client requests are front-ended by the XSP server.

  • Page 19: Figure 9. Ps Platform Interaction

    2.1.2.8 Database Server (DBS) The Database Server (DBS) acts as a centralized database for Clearspan where one Database Server complex (physical database) can be shared by multiple applications (logical database). This server is deployed as a discreet server and integrates the Oracle 11g or later database. It takes full advantage of the Oracle Carrier Grade Framework (CGF).

  • Page 20: Figure 10. Dbs Platform Interaction

    2.1.2.9 Element Management System (EMS) The EMS is the Fault, Configuration, Accounting, Performance, and Security (FCAPS) platform for Clearspan. As such, the EMS hosts many applications to facilitate and support the FCAPS functions, including:  Administration ...

  • Page 21: Core Redundancy And Fault Tolerance

    The Clearspan Core contains no single points of failure. A fully redundant Clearspan system incorporating all components delivers over 99.999% availability. There are several layers of redundancy within the Clearspan Core, and they include: ...

  • Page 22: Software Application Redundancy

    2.2.2 Software Application Redundancy System reliability is the result of more than just hardware compliance. Clearspan provides a total system solution for redundancy that addresses potential points of failure in both the Clearspan servers and the enterprise’s IP network. This architecture, as described in the following section, is designed to ensure that service is maintained in the event of a network and/or server failure.
  • Page 23 Geographic site redundancy is achieved using a primary/standby model (2N), where client requests are processed by the primary site and replicated to the standby site. The Aastra standard deployment is the 2N model.

  • Page 24: Network Redundancy

    Clearspan offers network-level redundancy, which is a capability not possible with most circuit- switched equipment. Using various schemes, Clearspan can offer continued service in the event of floods, massive electrical outages, or any other disasters that affect a particular data center, central office, or geographic region.

  • Page 25: Software Reliability

    Once the endpoint has connected to Clearspan, the rest of the network discovers which Application Server is hosting the associated user’s services through the Network Server. This forces all subsequent user transactions to be sent to the hosting Application Server. This solution is ideal for deploying geographic network solutions.

  • Page 26: Xsp Server Security

    The web portal gives end users easy ability to control their calling features. Through this portal, user can turn on and turn off many key features including Clearspan Anywhere (a find me – follow me service), Do Not Disturb, Remote Office, and many more.
  • Page 27 End user Clearspan inspects the source IP address of the packet and compares it to the IP address or resolved hostname in the endpoint identifier contained in the message. If they match, the packet is allowed and processed by the system. Otherwise, the packet is ignored and no further processing is performed.

  • Page 29: Campus Architecture

    In addition to SIP terminals, the basic campus architecture can expand to include the following items:  Analog phones  Fax machines  Overhead paging systems  Credit card processing machines Clearspac® Product Overview R19 Aastra – 2740-007 2014 Clearspan® is a Registered Trademark of Aastra Technologies Ltd. Page 29 of 93...

  • Page 30: Design Considerations For Campuses

    How will SIP phones obtain their configuration information?  Can the correct ports be opened on the firewalls? Answering these questions will help Aastra and its partners design and deploy the optimum Clearspan solution components for campus locations. 2.4.2 Clearspan Server Interworking Up to this point we have introduced the servers and peripheral elements required to implement a Clearspan solution, and also reviewed the high-level “Campus”...

  • Page 31: Figure 15. Outbound Signaling And Call Flows

    2.4.2.1 Outbound Call Flows The first case examines the situation where a Clearspan SIP user initiates a call to a user outside of the Enterprise, which is delivered from the Clearspan node out to the service provider network. The following figure shows the signaling and media paths which are followed when a Clearspan SIP user initiates the call: Figure 15.

  • Page 32: Figure 16. Outbound Call Setup Call Flows

    Examining how the call set-up is handled internally within the Clearspan server complex, we see in the following diagram (Figure 16) that the process involves interworking between the following servers: Figure 16. Outbound Call setup Call Flows. 1. Upon going “off-hook” and dialing the remote party, the initial SIP signaling is sent to the Clearspan node’s SIP Session Manager (SSM) server which provides the SBC...

  • Page 33: Figure 17. Clearspan Inbound Signaling And Call Flows

    The second case examines an inbound call which is a call received by a user serviced by the Enterprise Clearspan node. The signaling and call flows are reversed from those followed for the outbound calls described in the previous section.

  • Page 34: Figure 18. Inbound Call Setup Call Flows

    Figure 18. Inbound Call setup Call Flows. 1. For an inbound call, the entry point into the Clearspan node is the SSM, which would determine whether to provide access (based upon the request being received from a trusted source) to the signaling request. The request could be received over either the service providers’...

  • Page 35: Figure 19. Clearspan Internal Signaling And Call Flows

    Shown in the following diagram (Figure 19), the last situation is where a Clearspan SIP user places an “internal” call to another user serviced by the same Clearspan node. Please note that this is not to imply that the users must be collocated at the same physical site, because as mentioned earlier, the Clearspan solution supports the ability to service dispersed sites.

  • Page 36: 911 And E911 Considerations

    2.4.3 911 and E911 Considerations Clearspan provides a level of support for 911 and Enhanced 911 (E911) emergency dialing and routing services by default. This basic level of support can be further extended through the addition of optional third party products and services to provide a more robust solution with enhanced notification capabilities for administrators.
  • Page 37 In addition to the completion and routing of the emergency calls, the Clearspan system also provides some additional features to augment the 911/E911 service capability: ...

  • Page 38: Figure 21. Basic Clearspan E911 Call Flow For Normal Operation

    2.4.3.1.2 Advanced 911/E911 Services (with optional EGW) Service Limitations In addition to the basic default capabilities inherent to the Clearspan platform, customers can also deploy Clearspan with an optional Emergency Gateway (EGW) to offer a more robust, survivable solution. There are some constraints when deploying Clearspan with a redundant pair of EGW premises-based appliances: ...

  • Page 39: Figure 22. Advanced Clearspan E911 Call Flow For Normal Operation

    The following figure outlines the typical call flows associated with the advanced Clearspan offering. An enterprise Session Border Controller (ESBC) is required to make this approach work and is critical in the realization of a survivable enterprise location. In addition, Emergency Gateways (EGWs) are also required.

  • Page 40: Clearspan Unified Communications

     Fixed Mobile Convergence The user experience is centered around the Clearspan Communicator client application, which is deployed on Windows PCs, Mac OS X, as well as Apple iOS and Google Android operating system based platforms. End users use Clearspan Communicator to access all their communication services provided through Clearspan and Aastra OnDemand.

  • Page 41: Clearspan Communicator Client

     File Repository web application Xtended Service Platform (Xsp):  Web Interfaces Application Server (AS):  Clearspan Communicator Desktop/PC and mobile identity device profile types Media Server (MS)  Meet-Me Audio Conferencing  Aastra OnDemand Instant Messaging and Presence service (XMPP) ...

  • Page 42: Clearspan Call Control Interaction For Uc

     Full Web Collaboration capabilities With the IM&P service, the Clearspan Communicator allows a user to build a list of frequent contacts called buddies. When users want to communicate with one of their buddies, they can quickly see their availability (presence) and choose a mode of communication (chat, voice, video, desktop share).

  • Page 43: Clearspan Assistant

    3.4.1 Clearspan Assistant The Clearspan Assistant is a toolbar with all the functionality of Clearspan Communicator and the added benefit of integration with Microsoft Outlook. Clearspan Assistant offers the following significant benefits: ...

  • Page 44: Clearspan Communicator

    3.4.2 Clearspan Communicator The Clearspan Communicator is a set of software-based SIP clients available on a number of platforms. Clearspan Communicator provides an evolution of the original BroadSoft UC-ONE client and combines access to the voice and video call control capabilities provided by the native Clearspan platform, and the optional Instant Messaging and Presence capabilities provided through the Aastra OnDemand service.

  • Page 45: Figure 25. Clearspan Communicator Platform Evolution

    MAC platforms. 3.4.2.1 Clearspan Communicator Lite The Clearspan Communicator Lite offers the ability for users to control their services. The client supports the following service management features allowing supplementary services to be managed using the native Client Preferences window: ...

  • Page 46: Figure 26. Communicator Lite Service Management

    Clearspan Application Server. Clearspan Communicator Audio is capable of supporting both G.711 and G.729a protocols. Clearspan Communicator Audio allows users to use the client as a primary or secondary phone device. Clearspan supports this via server features that enable both devices to register to the same user account and directory number (DN)/direct-inward dialing (DID) number.

  • Page 47: Clearspan Receptionist

    3.4.3 Clearspan Receptionist Clearspan Receptionist is a carrier class IP telephony attendant console for use by receptionists, or telephone attendants, who manage and screen inbound calls for the enterprise. Clearspan Receptionist is a feature-rich desktop application that is fully integrated with the Clearspan platform that delivers the following benefits to users: ...

  • Page 48: Clearspan Call Center

    Call Center. It has two modes of operation: one for Call Center agents, and one for Call Center supervisors. The mode is determined when a user logs in according to the license the user has been granted on the Clearspan Application Server. Clearspan® Product Overview R19 Aastra –...

  • Page 49: Figure 29. Clearspan Call Center (Agent Mode)

    Settings pages – You use the Settings pages, accessed via the Settings link, to configure various aspects of Call Center. Clearspan® Product Overview R19 Aastra – 2740-007 2014 Clearspan® is a Registered Trademark of Aastra Technologies Ltd. Page 49 of 93...

  • Page 51: Clearspan-Based Applications And Solutions

    Clearspan-Based Applications and Solutions Clearspan Solution Sets Clearspan provides each of the following solution sets. Note that all of these solution sets are fully integrated within Clearspan – they share a common web portal, have fully integrated management capability, are fully integrated in Clearspan accounting and CDRs, and so on.

  • Page 52: Unified Communications

    4.2.1 Unified Communications The key advantage of a converged large enterprise solution with Aastra is that all enterprise communications, regardless of location or premise equipment, are managed by a network-hosted system. This means that all enterprise users benefit from a common set of features, a common directory, common enterprise dialing plans, and most importantly, a common end-user experience, no matter what their equipment or geographic location.

  • Page 53: Figure 30. The Connected Enterprise

    This section highlights some of the key functionality provided by converged enterprise solutions, as powered by Clearspan. This list is not exhaustive, but is meant to introduce applications that can be used to help enterprises maximize the use of their system.

  • Page 54: Fixed-Mobile Convergence

    The Clearspan Communicator mobile solution, a client residing on portable platforms such as cellular phones or tablets, allows users to access their Clearspan services via either Wi-Fi or cellular connections, and to switch between the two depending upon their location and preferences.

  • Page 55: Meet-Me Conferencing

    4.2.3 Meet-Me Conferencing Clearspan offers a full suite of conferencing solutions, from simple ad-hoc conferences such as N- Way calls, to full-featured Meet-Me Audio Conferencing, which can support hundreds of participants and includes moderator controls, web-based clients, and scheduling options.

  • Page 56: Web Collaboration

    Aastra. The Clearspan Web Collaboration service provides users with the ability to meet online and collaborate, share documents and applications, view participant video feeds, chat, and communicate via an audio bridge or using VoIP.

  • Page 57: Figure 32. Desktop Web Collaboration Screen Example Shown With Document Shared

    The following figures show the interface for the Web Collaboration service for both the desktop and mobile platforms: Figure 32. Desktop Web Collaboration Screen Example Shown with Document Shared. Clearspan® Product Overview R19 Aastra – 2740-007 2014 Clearspan® is a Registered Trademark of Aastra Technologies Ltd. Page 57 of 93...

  • Page 58: Figure 33. Same Web Collaboration Example Shown On Tablet Screen

    In addition to the actual in-session interface, the Web Collaboration service provides a number of intuitive setup and summary screens allowing for system personalization. Figure 34. Web Collaboration "Home" Screen Example. Clearspan® Product Overview R19 Aastra – 2740-007 2014 Clearspan® is a Registered Trademark of Aastra Technologies Ltd. Page 58 of 93...

  • Page 59: Business Trunking

    Voice VPN. When the CPE is scheduled for its end- of-life time, the entire enterprise can be converted to the Clearspan platform. All users, regardless of application and throughout the transition, are managed in the same group with a common dial plan, feature set, and management interface.

  • Page 60: Key Features

    Here are some of the key capabilities which make the Clearspan-based solution superior to an alternative ACD platform. Some of the key features and benefits:  Virtual call centers – A call center group can include any user, regardless of location.
  • Page 61 (GUIs), which facilitates the users’ ability to perform their respective tasks. 4.2.6.2.1 Clearspan Call Center Agent Users The Clearspan Call Center Agent client provides users with a rich set of features designed to support the needs of a call center Agent user including: ...
  • Page 62 (auto off-hook) using settings in Clearspan or on the client.  Enhanced Reporting - The Clearspan Agent client provides a set of reports that shows the agent’s activity over a specified period of time. Figure 36. Clearspan Call Center Agent Thin Client.
  • Page 63 Instant Message Panel – Displays IM&P contacts a user is subscribed to along with presence states. Users can chat with any contact that has an IM&P service assigned on Clearspan, but users can only see the presence state of the contacts to which they are subscribed.

  • Page 64: Figure 36. Dashboard Pane (Agents)

    4.2.6.2.2 Clearspan Call Center Supervisor Users Supervisors are Clearspan Call Center users who are responsible for managing the call center and the agents who service those call centers. Additionally, Supervisors can also perform Agent functions when needed. Each Supervisor may be assigned the Clearspan Supervisor client that provides them with the ability to perform the tasks demanded by the role at the click of a button.

  • Page 65: Figure 37. Clearspan Call Center Supervisor Thin Client Main Window

    Figure 37. Clearspan Call Center Supervisor Thin Client Main Window. The Logo Pane, Global Message Area, and Contacts Pane will be similar in layout and function between the Supervisor and Agent user type. However, in the Contacts Pane, Supervisor users...

  • Page 66: Figure 39. Supervisor's Dashboard Window

    ASA (Average Speed of Answer) – The average amount of time a caller spends in the queue before the call is offered to an agent. Clearspan® Product Overview R19 Aastra – 2740-007 2014 Clearspan® is a Registered Trademark of Aastra Technologies Ltd. Page 66 of 93...
  • Page 67 (KPIs) of the call center as a whole. Reports can be generated in real time in the Clearspan Agent and Supervisor clients for various time frames and intervals. Alternatively, reports that are required to be generated frequently may also be scheduled by administrators and supervisors and then delivered via e-mail at the appropriate time.

  • Page 68: Figure 40. Call Center Reporting Pie Chart View

    It also includes the following summary rows: Figure 41. Call Center Reporting Table View. Clearspan® Product Overview R19 Aastra – 2740-007 2014 Clearspan® is a Registered Trademark of Aastra Technologies Ltd. Page 68 of 93...

  • Page 69: Figure 42. Call Center Reporting Skill Level Utilization

    4.2.6.4 Call Center License Offerings The Clearspan Call Center solution is offered with three licensing options designed to enable a wide range of deployment environments. The call center licenses are assigned at the user level. Therefore, there is no restriction on the number of call centers that can be created. Any user with an appropriate call center user license can be assigned to a call center.

  • Page 70: Clearspan Receptionist

    This type of call center does not support Agent ACD states, Clearspan Agent client, or Reporting. Any user with a call center license can be assigned to a Basic call center.

  • Page 71: Figure 44. Clearspan Receptionist Console

    Figure 44. Clearspan Receptionist Console. The Clearspan Receptionist Console interface contains the following main work areas:  Logo pane – The Logo pane displays links to other pages or functions of Receptionist and provides information about the logged user.
  • Page 72 Users also need results are displayed in the Search to have the LDAP Integration tab. service assigned. Clearspan® Product Overview R19 Aastra – 2740-007 2014 Clearspan® is a Registered Trademark of Aastra Technologies Ltd. Page 72 of 93...
  • Page 73 Outlook This consists of all of the user’s Users will need to have Outlook contacts. Outlook Integration service assigned. Clearspan® Product Overview R19 Aastra – 2740-007 2014 Clearspan® is a Registered Trademark of Aastra Technologies Ltd. Page 73 of 93...

  • Page 74: System Management

    OpEasy. Web portals come standard with the product, while OpEasy simplifies the provisioning, reporting and MACD activity and is purchased as an option. Most administrators would use both the web portals and OpEasy to most effectively manage the Clearspan platform. Each is described in the following sections.

  • Page 75: Web Portals

    OpEasy Additional Features:  Auto Install - A system service that works in conjunction with Aastra SIP terminals to greatly simplify the set, test and detail of the desktop phone.  Configuration File Manager - A system service that automatically encrypts phone configuration files as they are updated from the Clearspan system.

  • Page 76: System Administrator Web Portal

    Notification is simple and intuitive. Figure 46. Hierarchy of the Clearspan Web Portal. Clearspan web portals are delivered from the XSP/Web Server. The XSP Server interfaces with the Application Server and the Network Server. A command line interface (CLI) also exists for quick execution of configuration functions on the Application, Media, and Network Servers.

  • Page 77: Configuration Management

    5.2.1.1 Accounting Management Clearspan accounting information is generated in the form of call events. The call events are atomic pieces of information generated during the calls upon call origination, termination, service invocation, and other events that can have an impact on the billing of a call. Additionally, a long duration call accounting option provides the ability to generate a separate accounting event for calls of a specified duration (for example, one day).

  • Page 78: Figure 47. System Administrator's Profile

    5.2.1.3.2 Portal Support Portal support of the Application Server provides an API that allows the Clearspan web interface to be integrated into an enterprise administrator’s portal. Users who access Clearspan via the web site of an enterprise or other portal do not require re-authorization.

  • Page 79: Figure 48. Service Quantity Allocation

    (for example, last day, month, and year) reporting is available, and information can be viewed from a web page or a file. The Clearspan command line interface is available on the Application Server, Web Server, Media Server, Network Server, Element Management System, and Call Detail Server, in various forms with relevant commands.

  • Page 80: Enterprise Web Portal

    5.2.1.8 Call Control Interface Aastra provides an external call control interface for users who would prefer to use third-party applications for call management. The interface is open and XML-based, and can be used to develop a wide range of applications for such purposes as communication, collaboration, business process integration, and user interface customization.

  • Page 81: Group Web Portal

    For example, an enterprise administrator can deploy a single 24-port access device in an office building to support multiple users. In another example, if Clearspan is being used to provide voice mail only, an enterprise administrator could configure the “host” system as a shared access device for the purpose of delivering MWI notifications.

  • Page 82: Figure 49. Outgoing Calling Plan

    Voice Portal. The group web portal also enables companies to perform administrative functions, such as setting up users and provisioning their personal telephony services and devices. Clearspan® Product Overview R19 Aastra – 2740-007 2014 Clearspan® is a Registered Trademark of Aastra Technologies Ltd. Page 82 of 93...

  • Page 83: Personal Web Portal

    Users no longer have to remember any star codes or complex procedures to configure their services, as is often the case with legacy systems. Rather, Clearspan improves personal productivity by leveraging the web to make services understandable and actually useable.

  • Page 84: Device Management

    PSs for scalability and redundancy. The configuration files can be populated to the PS using the Clearspan management tools such as OpEasy or loaded from external tools such as BSS/OSS systems through the available programmatic interfaces.

  • Page 85: Access Profiles

    Shared Call Appearances (SCA) and Busy Lamp Field (BLF), which require attribute values to be set in both Clearspan and the access device before the service operates properly. For instance, the Busy Lamp Field service on Clearspan requires the use of the Session Initiation Protocol (SIP) dialog event package.

  • Page 86: Resource Management

    5.3.5 Inventory Management Clearspan maintains a list of all devices that are provisioned in the network. This is integrated into the same database that manages all users, lines, and services in the network. This means Clearspan can easily track relationships between devices, the ports that are free, the ports that are in use, and the corresponding users who are associated with each port on the device.

  • Page 87: Clearspan Licensing

    Next, users are licensed. A user may be assigned a device (SIP or analog phone registered to Clearspan) or may be assigned to a trunk group (a phone connected to a legacy PBX). Any user, whether connected directly to Clearspan with a phone or configured in a trunk group behind a legacy PBX, may be given feature packages.

  • Page 88: Figure 54. Feature Packages

    Finally, licensed users may be give a wide variety of Unified Communication packages including but not limited to Call Centers, Fixed Mobile Convergence (FMC), Audio Conferencing, Web Collaboration and Desktop integration. Clearspan® Product Overview R19 Aastra – 2740-007 2014 Clearspan® is a Registered Trademark of Aastra Technologies Ltd. Page 88 of 93...

  • Page 89: Summary

    Clearspan architecture and features enable enterprises to deploy robust, resilient and scalable VoIP telephony solutions. Whether a slow migration or wide spread deployment, the Clearspan solution offers the flexibility for any enterprise or service provider to reap the benefits of VoIP. For migration candidates, overlaying existing systems with Clearspan business or SIP trunking enables users to have a unified feature set and dial plan.
  • Page 90 Clearspan® Product Overview R19 Aastra – 2740-007 2014 Clearspan® is a Registered Trademark of Aastra Technologies Ltd. Page 90 of 93...

  • Page 91: Index

    Geographic ..............24 Group Portal..............81 Network ............... 24 Personal ..............76 System................. 22 Personal Portal ............83 Reliability Clearspac® Product Overview R19 Aastra – 2740-007 2014 Clearspan® is a Registered Trademark of Aastra Technologies Ltd. Page 91 of 93...
  • Page 92 Group ................81 Corporate dial plans ........... 51 System provider ............76 Executive/assistant support ........51 Web Server ..............14 Clearspan® Product Overview R19 Aastra – 2740-007 2014 Clearspan® is a Registered Trademark of Aastra Technologies Ltd. Page 92 of 93...
  • Page 93 Clearspan® Product Overview R19 Aastra – 2740-007 2014 Clearspan® is a Registered Trademark of Aastra Technologies Ltd. Page 93 of 93...

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