General Troubleshooting - M-Audio Keystation Mini 32 User Manual

General Troubleshooting

Here are answers to common questions you may have while using your Keystation keyboard:
My M-Audio hardware suddenly stopped working.
If your M-Audio hardware suddenly stops working, try the following:
•
Disconnect, wait 10 seconds, reconnect.
•
Try connecting to different USB ports.
•
Try using a different USB cable.
I have plugged the Keystation into my computer but the lights on the keyboard will not work.
Not all USB ports are powerful enough for a device such as a Keystation Mini 32. Try plugging it into another
USB Port to see if that remedies the problem. You can also connect a powered USB hub to your computer
and then plug your Keystation Mini 32 into the hub.
When I press a key, there is a delay before I hear the note.
This delay, which occurs more often on Windows systems, is known as latency. This issue is caused by the
time it takes for your recording software to receive and process the MIDI data transmitted from your
Keystation Mini 32, and then send the resulting audio signal to your audio interface or sound card, and out to
your speakers or headphones.
Make sure you are using a compatible audio interface. Refer to m-audio.com for a selection of USB, PCI
and FireWire audio interfaces.
To reduce the amount of latency, you will need to select a new driver from the available choices listed in the
audio preferences (or audio options) window within your software. If you are not sure how to access the
audio preferences, refer to the documentation provided with your software for instructions about how to do
so.
The following screenshot is an example of the different settings you are likely to find in the audio preferences
for your software. However, you should refer to the user guide for the program as the layout or the window
may be different. Looking at the window, you will notice that the current driver being used by your software
appears in one of the sections, and that the current amount of latency appears is another section.
Windows Vista, Windows 8, and Windows 7 users should refer to the documentation or the manufacturer's
website for their audio interface or sound card, to confirm that it is a WASAPI compatible device.
If you are still experiencing a latency issue, you can find further troubleshooting information on our website
at: m-audio.com/support.
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