Kenwood KDC-X500 Instruction Manual page 31

TROUBLESHOOTING
Symptom
Cannot playback at
[BROWSE MODE].
"NO DEVICE" or
"READING" keeps
flashing.
Playback is intermittent
or sound skips.
"ANDROID ERROR" /
"NA DEVICE"
"ADD ERROR"
"CHECK DEVICE"
"NO SKIPS"
"NO STATIONS"
"STATION LIMIT"
"CONNECT ERROR"
"RATING ERROR"
"THUMBS N/A"
"LICENSE ERROR"
JS_KWD_KDC_X500_KW_EN_00_8.indd 27
Remedy
• Make sure KENWOOD MUSIC PLAY APP is installed on
the Android device. ( 7)
• Reconnect the Android device and select the appropriate
control mode. ( 8)
• If this does not solve the problem, the connected
Android device does not support [BROWSE MODE].
( 24)
• Switch off the developer options on the Android device.
• Reconnect the Android device.
• If this does not solve the problem, the connected
Android device does not support [BROWSE MODE].
( 24)
Turn off the power saving mode on the Android device.
• Reconnect the Android device.
• Restart the Android device.
New station creation is unsuccessful.
Check the Pandora application on your device.
The skip limit has been reached.
No stations are found.
The number of registered stations has reached its limit.
Retry after deleting unnecessary stations from your device.
Communication is unstable.
Registration of thumbs up/thumbs down has failed due to
insufficient network connectivity.
Registration of thumbs up/thumbs down is not allowed.
You try to access from a country which Pandora is not
deliverable.
Symptom Remedy
iHeartRadio station If "Explicit Content" in [Account Settings] is checked in
cannot be selected. the web version of iHeartRADIO, custom stations become
unavailable.
"NOT CONNECTED" Link to the application is impossible.
"CH LOCKED LOCK The selected channel is locked. Enter the correct pass code to
CODE?" unlock. ( 14)
"CHAN UNSUB" The selected channel is unsubscribed. Call 1-866-635-2349 in
the U.S.A. or 1-877-438-9677 in Canada to subscribe. ( 12)
"CH UNAVAIL" The selected channel is unavailable. Visit www.siriusxm.com
for more information about the SiriusXM channel lineup.
"CHECK ANTENNA" Check that the antenna and its connection are in good condition.
"CHECK TUNER" Make sure the SiriusXM Vehicle Tuner is connected to the unit.
"NO SIGNAL" Make sure the antenna is mounted outside the vehicle.
"SUBSCRIPTION Your subscription is updated. Press the volume knob to
UPDATED – PRESS continue.
ENTER TO CONTINUE."
"CODE ERROR" Make sure you have entered the correct pass code. ( 14)
"NO CONTENT" There is insufficient content to start TuneScan.
"SCAN CANCEL" TuneScan has been aborted.
• Search from the Bluetooth device again.
No Bluetooth device is
• Reset the unit. ( 3)
detected.
• Make sure you have entered the same PIN code to both the
Bluetooth pairing
cannot be made. unit and Bluetooth device.
• Delete pairing information from both the unit and the
Bluetooth device, then perform pairing again. ( 15)
27
ENGLISH
4/9/2015 2:18:45 PM