Loss - Mercedes-Benz 2016 Sprinter Operator's Manual

Problems with the key/remote control
Problem
It is no longer possible to
lock the vehicle using
the remote control.
The turn signals do not
flash when the vehicle is
locked.
It is no longer possible to
lock or unlock the vehi-
cle using the remote
control.
The key cannot be
turned in the ignition
lock.
The engine cannot be
started using the key.
You have lost a key.
Possible causes/consequences and M Solutions
The doors are not closed properly.
Close the doors properly and lock the vehicle again.
X
The central locking system has malfunctioned.
Lock the vehicle using the folding key (
X
Have the central locking system checked as soon as possible at a
X
qualified specialist workshop.
The key battery is weak or discharged.
Point the remote control at the driver's door handle from very close
X
range and press the % or & button.
If this does not work:
Replace the key battery (
X
or
Lock the vehicle using the folding key (
X
The remote control is faulty.
Lock the vehicle using the folding key (
X
Have the key checked at a qualified specialist workshop.
X
The steering lock has jammed mechanically.
Remove the key and insert it again into the ignition lock. Turn the
X
steering wheel from side to side while doing so.
The on-board voltage is too low.
Switch off all non-essential consumers, such as interior lighting, and
X
try to start the engine again.
If this does not work:
Check the starter battery and charge it if necessary (
X
or
Jump-start the vehicle (
X
or
Consult a qualified specialist workshop.
X
Have the key deactivated at a qualified specialist workshop.
X
Report the loss immediately to the vehicle insurers.
X
If necessary, have the mechanical locks replaced.
X
page 59).
Y
page 61).
Y
page 59).
Y
page 59).
Y
page 242).
Y
Key
63
page 232).
Y
Z