Oldsmobile cutlass supreme 1996 Owner's Manual page 336

may have with your vehicle can be handled by your
selling or servicing retailer. Your retailer has the facility,
trained technicians, special tools and up-to-date
information to promptly address any issue which may
arise. Oldsmobile has empowered its retailers to make
decisions and repair vehicles, and they are eager to
resolve your concern to your complete satisfaction. If
your concern has not been resolved to your satisfaction,
take the following steps:
STEP ONE -- Discuss your concern with a member of
retail facility management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the Sales, Service, or Parts Manager,
contact the owner of the retail facility or the
General Manager.
STEP TWO
-- If after contacting a member of retail
facility management, it appears your concern cannot be
resolved by the retail facility without further help,
contact the Oldsmobile Customer Assistance Network
by calling 1-800-442-6537. In Canada, contact GM of
Canada Customer Assistance Center in Oshawa by
calling 1-800-263-3777 (English) or 1-800-263-7854
(French).
For help outside of the United States and Canada, call
the following numbers as appropriate:
0
In Mexico: (525) 625-3256
0
In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
In the U.S. Virgin Islands: 1-800-496-9994
0
In the Dominican Republic: 1-800-75 1-4135
(English) or 1-800-751-4136 (Spanish)
0
In the Bahamas: 1-800-389-0009
0
In Bermuda, Barbados, Antigua and the British
Virgin Islands: 1-800-534-0122
In all other Caribbean countries: 1-809-763- 13 15
0
In other overseas locations, call GM North American
Export Sales in Canada at: 1-905-644-41 12.