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Locating Your Serial Number:
Your serial number can be found on the heater's rating label. It will begin with the letters PGCV
followed by 8 digits. For Example: PGCV12345678. Have your Serial Number ready before calling
customer service at 800-641-6996.
Problem
Burner fails to ignite
No spark created when
ignited
Heater stops running by
itself
© 2015, Pinnacle Products International, Inc.
NEVER LEAVE HEATER UNATTENDED WHILE BURNING,
CONNECTED TO A POWER SOURCE, OR WHILE
CONNECTED TO A FUEL SOURCE
Troubleshooting Guide
Possible Cause
1. Air in gas line
2. Gas pressure from cylinder
too low.
3. LP cylinder valve turned off
4. Obstruction in air
passageway.
5. Dirt in pilot orifice.
6. Safety switch in cylinder
valve engaged.
7. Tipover switch engaged.
1. Incorrect igniter electrode
position.
2. Electrode damaged or
broken.
3. Loose or disconnected
igniter wire.
4. Broken igniter wire.
1. Thermocouple damaged
2. Gas control valve damaged.
3. Gas leak
4. Thermocouple not in contact
with pilot flame.
5. Tip-over switch damaged,
or loose connection at tip-
switch.
6. Out of fuel.
1. Keep depressing the gas control
knob for at least 30 seconds to
remove any in line.
2. Check LP cylinder pressure.
Tank may be empty.
3. Open LP cylinder valve.
4. Inspect and clean heater
housing.
5. Blow out, or clean pilot orifice.
6. Close LP cylinder valve. Wait
1 min. for switch to click off.
Reopen LP cylinder valve slowly.
7. Move heater to a level surface.
1. Properly position electrode
2. Replace the electrode.
3. Tighten or reconnect loose wire.
4. Replace igniter wire.
1. Replace thermocouple.
2. Replace gas control valve.
3. Check all connections for leaks
using 50/50 solution of dish soap
and water. Repair any leaks
found.
4. Clean inside of heater housing.
5. Inspect tip-over switch and
connections. Replace if
necessary.
6. Replace LP cylinder
10
Convection Heater User's Manual
Solution
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