Frequently asked questions
General problems with the washer
Issue
The washer shakes
during the spin cycle.
There are unusual
sounds coming from
the drain pump.
Large residues of
detergent remain in the
dispenser drawer.
The fabric softener is
not completely
dispensed or too much
water remains in the
compartment
"Softener".
There is an odor from
the drum.
30
Possible cause
The four feet are not
resting evenly on the
floor.
There is no fault. Lapping sounds at the beginning
and end of the pump process are normal.
The water pressure is too
low.
Water softeners tend to
clump.
The siphon tube is either
positioned incorrectly or
clogged.
Only low temperature
programs were used.
Solution
Level the machine see,
"Installation - Leveling the
Washer".
Rinse the water intake
hose filter under running
water and carefully
remove any large
particles.
Clean the detergent
drawer. In the future add
the detergent first, then
the water softener.
Clean the siphon tube, see
"Cleaning and care -
Cleaning the detergent
drawer".
Start the program
"Sanitize" without laundry
or any program with
bleach.