Page 1 Network Video Recorder User Manual Models 4-Channel NVR with PoE 8-Channel NVR with PoE 16-Channel NVR with PoE 32-Channel NVR with PoE 64-Channel NVR with PoE Last Modified: 06 June, 2015 Note: The Network Video Recorder User Manual will no longer be updated. For up to date NVR information, see our Knowledge Base.
Page 2 US and international copyright law. Trademarks and The Clare Controls Network Video Recorder User Manual name and patents logo are trademarks of Clare Controls, Inc. Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products.
Page 4: Table Of Contents
Content Important information ................v Limitation of liability ................v Advisory messages ................v Chapter 1 Introduction ..................1 Introduction ................... 1 Front panel ................... 1 IR remote control operations ..............6 Troubleshooting the remote control ........... 8 USB mouse operation ................9 The mouse operation ..............
Page 5 Chapter 4 Configuring PTZ Settings ............... 38 Configuring PTZ settings ..............38 Setting PTZ presets, patrols, and patterns ......... 39 Customizing presets ..............39 Calling presets ................. 39 Customizing patrols ..............40 Calling patrols ................42 Customizing patterns ............... 42 Calling patterns ...............
Page 6 Audible warning ................100 Notify surveillance center ..............100 Email linkage ..................100 Trigger alarm output ................. 100 Triggering or clearing alarm output manually ........101 Chapter 9 Network Settings ................103 Configuring general settings ............. 103 Configuring advanced settings ............105 Configuring PPPoE settings .............
Page 7 Managing the HDD group..............137 Setting HDD groups ............... 137 Setting the HDD property ............138 Configuring Quota mode ..............139 Checking HDD status ............... 140 HDD detection .................. 141 Configuring HDD error alarms ............143 Chapter 12 Camera Settings .................
Page 8: Important Information
In any event the total liability of Clare Controls, Inc. shall not exceed the purchase price of the product. The foregoing limitation will apply to the maximum extent permitted by applicable law, regardless of whether Clare Controls, Inc.
Page 9 Network Video Recorder User Manual...
Page 10: Introduction
Chapter 1 Introduction Introduction Front panel Figure 1: 64-Channel NVR front panel Table 1: 64-Channel NVR control panel buttons Name Description Status Indicators ALARM Turns red when a sensor alarm is detected READY Blue when the device functions properly STATUS Turns blue when an IR remote controls the device Turns red when controlled by a keyboard and purple when the IR remote and keyboard are used at the same time...
Page 11 Chapter 1: Introduction Front Panel Lock Lock or unlock the panel with the key DVD-R/W Slot for DVD-R/W Alphanumeric Buttons Switch to the corresponding channel in Live view or PTZ Control mode Switch between different channels in Playback mode The button is blue when the corresponding channel is recording; red when the channel is in network transmission status;...
Page 12: Chapter 1 Introduction
Chapter 1: Introduction F1/LIGHT Select all items on the list when used in a list field. In PTZ Control mode, it will turn on/off PTZ light (if applicable). Use in Playback mode to switch between play and reverse play. F2/AUX Cycle through tab pages.
Page 13 Chapter 1: Introduction Figure 2: 16-Channel NVR and 32-Channel NVR front panel Table 2: 16-Channel NVR and 32-Channel NVR control panel buttons Name Description Status Indicators POWER Turns green when NVR is powered up. READY The indicator is green when the device is running normally. STATUS The light is green when the IR remote control is enabled.
Page 14 Chapter 1: Introduction Composite Keys SHIFT Switch between the numeric or letter input and functions of the composite keys. (Input letter or numbers when the light is out; Realize functions when the light is red.) 1/MENU Access the main menu interface. 2/ABC/F1 The F1 button, when used in a list field, selects all items in the list.
Page 15 Chapter 1: Introduction Figure 3: 4-Channel and 8-Channel NVR front panel Table 3: 4-Channel and 8-Channel NVR control panel buttons No. Name Description Power The POWER LED turns green when NVR is powered up. Status READY: The LED is green when the device is running normally. STATUS: 1) The light is green when the IR remote control is enabled.
Page 16 Chapter 1: Introduction Figure 4: Remote control Table 4: Remote control buttons No. Name Description POWER Power on/off the device. Enables/Disables Remote Control. Alphanumeric buttons Same as Alphanumeric buttons on front panel. EDIT button Same as EDIT/IRIS+ button on front panel. A button Same as A/FOCUS+ button on front panel.
Page 17: Ir Remote Control Operations
Chapter 1: Introduction Troubleshooting the remote control Note: Make sure you have installed the batteries properly in the remote control. Aim the remote control at the IR receiver in the front panel. If you press a button and do not receive a response, follow the procedures below to troubleshoot.
Page 18: The Mouse Operation
Chapter 1: Introduction USB mouse operation A regular three-button (Left/Right/Scroll-wheel) USB mouse works with the NVR. To use a USB mouse: 1. Plug USB mouse into one of the USB interfaces on the front panel of the NVR. 2. The mouse is detected automatically. If in the rare case the mouse is not detected, it is possible that the two devices are not compatible.
Page 19 Chapter 1: Introduction Input method description Use the soft keyboard to enter text. Click to view the numeric keyboard. Figure 5: Soft alpha-numeric keyboard Figure 6: Soft numeric keyboard Table 6: Soft keyboard icons Icons Description Numeric keypad Space Alpha-numeric keyboard Symbols Backspace Enter...
Page 20: Usb Mouse Operation
Chapter 1: Introduction Rear panel Figure 7: 64-Channel NVR rear panel Table 7: 64-Channel NVR rear panel connections No. Name Description VIDEO OUT BNC connector for video output. CVBS AUDIO OUT BNC connector for audio output. This connector is synchronized with CVBS video output. VGA AUDIO OUT BNC connector for audio output.
Page 21: Input Method Description
Chapter 1: Introduction Figure 8: 16-Channel and 32-Channel rear panel connections (4) (5) RS-485 ALARM IN ALARM OUT eSATA (10) (11) (12) (13) (14) (15) Table 8: 16-Channel and 32 Channel rear panel connections Item Description eSATA (Optional) Connects an external hard drive. RS-232 Interface Connector for the RS-232 devices.
Page 22 Chapter 1: Introduction Figure 9: Older model 16-Channel and 32-Channel rear panel connections (models vary) Table 9: 16-Channel and 32 Channel rear panel connections (models vary) No. Name Description VIDEO OUT BNC connector for video output. CVBS AUDIO OUT BNC connector for audio output. This connector is synchronized with CVBS video output.
Page 23 Chapter 1: Introduction Figure 10: 8-Channel rear panel (9) (10) (11) Table 10: 8-Channel rear panel connections Item Description Network Interfaces with Network interfaces for the cameras and provides power over PoE function Ethernet. Connects USB disks and devices. HDMI HDMI video output connector.
Page 24 Chapter 1: Introduction Figure 11: 4-Channel rear panel Table 11: 4-Channel Name Description Network Interfaces with Network interfaces for the cameras and to provide power over PoE function Ethernet. Connects USB disks and devices. HDMI HDMI video output connector. Alarm Controls Interface Connector for alarm inputs and outputs.
Page 25: Starting Up And Shutting Down The Nvr
Chapter 2 Getting Started Starting up and shutting down the NVR Proper startup and shutdown is crucial to expanding the life of the NVR. Before you start, check that the voltage of the extra power supply matches the NVR’s requirement, and that the ground connection is working properly. To start the NVR: 1.
Page 26: Shutting Down The Nvr
Chapter 2: Getting Started Figure 12: Right-click menu Figure 13: Top menu Shutting down the NVR There are two ways to shut down the NVR. To shut down the NVR (Option 1): 1. Click Menu > Shutdown. (See Figure 14.) 2.
Page 27: Chapter 2 Getting Started
Chapter 2: Getting Started Figure 14: Shutdown menu To shut down the NVR from the front panel (Option 2): 1. Press and hold the power button on the front panel for three seconds. 2. Enter the administrator’s username and password in the dialog box for authentication.
Page 28: Using The Wizard For Basic Configuration
Chapter 2: Getting Started Using the wizard for basic configuration By default, the Wizard starts once the NVR loads, as shown in Figure 15. Figure 15: Wizard interface To use the Wizard: 1. The Wizard walks you through important settings of the NVR. If you do not want to use the Wizard, click the Cancel button.
Page 29 Chapter 2: Getting Started 5. Click the Next button to enter the date and time settings window. 6. After configuring the time settings, click Next. This returns you to the Network Setup Wizard window. Figure 16: 64-Channel NVR network configuration Network Video Recorder User Manual...
Page 30 Chapter 2: Getting Started Figure 17: 4-Channel, 8-Channel, 16-Channel, and 32-Channel network configuration Note: Dual-NIC is only available in the 64-Channel NVR device. For the 4-Channel NVR, 8-Channel NVR, 16-Channel NVR, and 32-Channel NVR, configure the internal NIC IPv4 address for the cameras connecting to the PoE network interface of the NVR.
Page 31 Chapter 2: Getting Started 8. Configure the network parameters, and then click Next. The HDD Management window displays. 9. To initialize the HDD, click Init. Note: Initialization removes all the data saved in the HDD. 10. Click Next to enter the Adding IP Camera interface. 11.
Page 32 Chapter 2: Getting Started 12. Click Next. Configure the recording for the IP cameras. 13. Click Copy to copy the settings to other channels. 14. Click OK to complete the startup Setup Wizard. Network Video Recorder User Manual...
Page 33: Adding And Connecting The Ip Cameras
Chapter 2: Getting Started Adding and connecting the IP cameras Adding the online IP cameras The main function of the NVR is to connect and record the network cameras video stream. Add the network camera to the connection list to get a live view and record of the video.
Page 34 Chapter 2: Getting Started To custom add other IP cameras: 1. Click the Custom Adding button to display the Add IP Camera (Custom) interface, as shown below. You can edit the IP camera’s IP address, protocol, management port, and other information. 2.
Page 35: Editing The Connected Ip Cameras And Configuring Customized Protocols
Chapter 2: Getting Started 4. For encoders with multiple channels, check the Channel No. check box in the Channel Selection window, and then click OK to finish adding. Editing the connected IP cameras and configuring customized protocols After adding the IP cameras, the basic settings are listed on the page. Configure the basic settings of each IP camera.
Page 36: Configuring The Customized Protocols
Chapter 2: Getting Started To edit advanced parameters: 1. Drag the horizontal scroll bar to the right side, and then click to display the Advance Set window. 2. Edit the network information and password for the camera. 3. Click Apply to save the settings, and then click OK to exit the window. Configuring the customized protocols When connecting network cameras that are not configured with the standard protocols, configure customized protocols.
Page 37 Chapter 2: Getting Started To configure customized protocols: Click the Protocol button in the Add IP Camera (Custom) interface to enter the Protocol Management interface. There are sixteen customized protocols provided in the system. You can edit the protocol name and choose whether to enable the sub-stream. 2.
Page 38: Editing Ip Cameras Connected To The Poe Interfaces
Chapter 2: Getting Started Editing IP cameras connected to the PoE interfaces The PoE interface allows the NVR system to pass electrical power and data through Ethernet cables. Up to eight PoE interfaces can connect to the network cameras. To use an online network camera, you must first disable a PoE interface.
Page 39 Chapter 2: Getting Started 4. Choose one of the following. Plug-and-Play: Connect the camera to the PoE interface. You cannot edit the camera parameters when choosing this option. The camera’s IP address can only be edited in the Network Configuration interface. See “Configuring general settings”...
Page 41: Chapter 3 Introduction To Live View
Chapter 3 Introduction to Live View Introduction to Live View Operations in Live View mode The Live View mode functions are listed below.  Single Screen: Shows only one screen on the monitor.  Multi-screen: Shows multiple screens on the monitor simultaneously. ...
Page 42: Front Panel Operation In Live View
Chapter 3: Introduction to Live VIew Table 12: Priorities of interfaces HDMI CVBS Main output Auxiliary output √ √ √ HDMI √ × √ HDMI CVBS × √ √ CVBS × × √ CVBS √ - the interface is in use. ×...
Page 43: Using The Mouse In Live View
Chapter 3: Introduction to Live View Using the mouse in Live View Table 14: Mouse operation in Live View Icons Description Enter the system menu by clicking the icon. Menu Switch to the single full screen. Single Screen Multi-screen layout. Multi-Screen Switch to the previous /next screen.
Page 44: Using An Auxiliary Monitor
Chapter 3: Introduction to Live VIew Figure 18: Dwell time menu Figure 19: Right-click menu Using an auxiliary monitor Some features of Live View are also available while on an Aux monitor. These features include:  Single Screen: Switch to a full screen display of the selected camera. The camera is selected from a drop-down list.
Page 45: Quick Setting Toolbar In Live View Mode
Chapter 3: Introduction to Live View  Next Screen: When displaying less than the maximum number of cameras in Live View, clicking this feature switches to the next set of displays.  Playback: Enters Playback mode.  PTZ: Enters the PTZ Control mode. ...
Page 46: Adjusting Live View Settings
Chapter 3: Introduction to Live VIew Figure 21: Digital zoom Figure 22: Image settings - preset Figure 23: Live View Strategy Adjusting Live View settings You can customize the Live View settings according to your different needs. You can configure the output interface, dwell time, mute or turn on the audio, and view the screen number for each channel, etc.
Page 47: Setting Cameras Order
Chapter 3: Introduction to Live View To adjust Live View settings: 1. Go to the Live View Settings interface (Menu > Configuration > Live View). Table 16: Live View settings Video Output Interface Designates the output for setting configuration. Outputs include HDMI (depends on the model), VGA, Main CVBS, and Spot Output.
Page 48: Channel-Zero Encoding
Chapter 3: Introduction to Live VIew 2. Select the small window, and then double-click the channel number to display the channel in the window. 3. Click the button to start live view for all the channels, and then click stop all live viewing. 4.
Page 49: Chapter 4 Configuring Ptz Settings
Chapter 4 Configuring PTZ Settings Configuring PTZ settings Follow the procedure to set the parameters for PTZ (Pan, Tilt, Zoom). You should configure the PTZ parameters before you control the PTZ camera. To configure PTZ settings: 1. Enter the PTZ Settings interface (Menu > Camera > PTZ). 2.
Page 50: Setting Ptz Presets, Patrols, And Patterns
Chapter 4: Configuring PTZ Settings Setting PTZ presets, patrols, and patterns Note: Make sure that the presets, patrols, and patterns are supported by PTZ protocols. Customizing presets Follow the steps below to set the preset location for the PTZ camera to point when an event takes place.
Page 51: Customizing Patrols
Chapter 4: Configuring PTZ Settings To call preset in the PTZ setting interface: 1. Enter the PTZ Control interface (Menu > Camera > PTZ > More Settings). 2. Click Call Preset. 3. Choose the preset number. To call preset in Live View mode: 1.
Page 52 Chapter 4: Configuring PTZ Settings 4. Configure key point parameters, such as the key point No., duration, and speed of patrol. The key point corresponds to the preset. The KeyPoint No. determines the order the PTZ will follow while cycling through the patrol. The Duration refers to the time span the PTZ stays at the corresponding key point.
Page 53: Calling Patrols
Chapter 4: Configuring PTZ Settings Calling patrols Calling a patrol makes the PTZ camera move according to the predefined patrol path. To set calling patrol in the PTZ setting interface: 1. Browse to the PTZ setting interface (Menu > Camera > PTZ > More Settings). 2.
Page 54: Calling Patterns
Chapter 4: Configuring PTZ Settings 3. Click and use your mouse to drag the image or click the eight directional buttons in the control box under the image to move the PTZ camera. 4. The movement of the PTZ is recorded as the pattern. 5.
Page 55: Ptz Control Panel
Chapter 4: Configuring PTZ Settings PTZ control panel In the Live View mode, press the PTZ Control button on the front panel, on the remote control, or choose the PTZ Control icon to enter the PTZ panel. Figure 25: PZT panel Table 17: PZT panel icons Direction and auto-cycle buttons Zoom+, Focus+, Iris+...
Page 56: Chapter 5 Record And Capture Settings
Chapter 5 Record and Capture Settings Configuring parameters By configuring the encoding parameters you can define the parameters that affect the image quality, such as the transmission stream type, the resolution, and so on. 1. Make sure that the HDD is installed. If not, install and initialize it now. (Menu >...
Page 57 Chapter 5: Record and Capture Settings To configure the parameters: 1. Enter the Record settings interface to configure the encoding parameters (Menu > Record > Parameters). 2. Select the Record tab page to configure. You can configure the stream type, the resolution, and other parameters on demand.
Page 58: Configuring Record/Capture Schedule
Chapter 5: Record and Capture Settings 4. Enter the Sub-stream tab page. 5. Configure the parameters of the camera. 6. Click Apply to save the settings. 7. Select the Capture tab, and then configure the settings. 8. Click Apply to save the settings. Note: The interval is the time between two capturing actions.
Page 59 Chapter 5: Record and Capture Settings 3. Choose the camera to configure. 4. Check the check box after the Enable Schedule item. 5. Click Edit button or click on the color icon under the edit button and draw the schedule line on the panel. To edit the schedule: 1.
Page 60 Chapter 5: Record and Capture Settings 5. Repeat the steps above to schedule recordings or captures for other days in the week. To apply the schedule to other days, click Copy. 6. Click OK to save the setting and return to the previous menu. 7.
Page 61: Configuring Motion Detection Record And Capture
Chapter 5: Record and Capture Settings 2. Click Apply to validate the settings. 3. To use the same settings in other channels, click Copy, and then choose the channel to copy to. Configuring motion detection record and capture Follow the steps to set the motion detection parameters. In the Live View mode, once a motion detection event takes place, the NVR can analyze it and respond.
Page 62 Chapter 5: Record and Capture Settings To configure motion detection: 1. Enter the Motion Detection interface (Menu > Camera > Motion). 2. Choose camera you want to configure. 3. Check the check box after Enable Motion Detection. 4. Using your mouse, drag and draw the area for motion detection. If you want to set the motion detection for the entire area viewed by the camera, click Full Screen.
Page 63: Configuring Alarm Triggered Record And Capture
Chapter 5: Record and Capture Settings 7. Click Apply to save the settings. 8. Click OK to return to the previous menu. 9. Exit the Motion Detection menu. 10. Edit the Motion Detection Record Schedule. Configuring alarm triggered record and capture To configure alarm triggered recording or capture: 1.
Page 64 Chapter 5: Record and Capture Settings 7. Choose the alarm triggered recording channel. 8. Click the check box to select a channel. 9. Click Apply to save settings. 10. Click OK to return to the previous menu. 11. Repeat the above steps to configure other alarm input parameters. 12.
Page 65: Manual Record And Continuous Capture
Chapter 5: Record and Capture Settings Manual record and continuous capture Follow the steps to set parameters for the manual record and continuous capture. Using manual record and continuous capture, you must manually cancel the record and capture. To enable manual record: 1.
Page 66: Configuring Holiday Record And Capture
Chapter 5: Record and Capture Settings Configuring holiday record and capture Follow the steps below to configure the record or capture schedule for holidays. You may have different plans for recording and capture on holidays. To configure holiday record and capture: 1.
Page 67: Configuring Redundant Recording And Capture
Chapter 5: Record and Capture Settings 7. Click OK to exit the Edit interface. 8. Enter the Record/Capture Schedule interface and edit the holiday recording schedule. Configuring redundant recording and capture Enable redundant recording and capture to save the record files and captured pictures in the R/W HDD and in the redundant HDD, if available.
Page 68: Configuring Hdd Group For Recording And Capture
Chapter 5: Record and Capture Settings 8. Select the camera you want to configure from the drop-down list. 9. Check the Redundant Record/Capture check box (64-channel only). 10. Click OK to save settings and return to the previous menu. 11. Repeat the above steps to configure other channels. Configuring HDD group for recording and capture You can group the HDDs and save the record files and captured pictures in various HDD groups.
Page 69: Files Protection
Chapter 5: Record and Capture Settings 9. Repeat the above steps to configure more HDD groups. To choose the channels that you want to save: 1. Select Advanced on the left bar. 2. Choose Group number in the drop-down list of Record on HDD Group 3.
Page 70 Chapter 5: Record and Capture Settings To protect the record files: 1. Find the record files you want to protect, and then click to lock the file. The icon now displays locked , indicating that the file is locked. Note: The record files with incomplete records are not lockable.
Page 72: Playing Back Record Files
Chapter 6 Playback Playing back record files Playing back by channel Play back the recorded video files of a specific channel in the Live View mode. You have two playback options for play back. Option 1 1. Click in the quick setting toolbar, to choose a channel in Live View mode. Note: In instant playback mode, only record files recorded during the last five minutes on this channel are played back.
Page 73 Chapter 6: Playback 5. The toolbar in the bottom part of Playback interface is used to control play progress, as shown in the figure below. 6. Click the channel(s) to execute simultaneous playback of multiple channels. Note: indicates the start/end time of the record. Table 18: Playback icons Icons Description...
Page 74: Playing Back By Time
Chapter 6: Playback Pause/ Play/ Single-frame play Scaling up/down the time line Speed up Previous day Next day Full Screen Exit Stop Digital Zoom Video type Process bar Note: On the Playback progress bar, use the mouse to click any point of the progress bar or drag the progress bar to locate special frames.
Page 75 Chapter 6: Playback 3. Use the toolbar at the bottom part of the Playback interface to control play, as shown in Figure 26. Figure 26: Playback by time toolbar Note: indicates the start/end time of the record. Table 19: Playback by time icons Icons Description Audio on/ Mute...
Page 76: Playing Back By Event Search
Chapter 6: Playback Pause play/ Play/ Single-frame play Scaling up/down the time line Speed up Previous day Next day Full Screen Exit Stop Digital Zoom Video type Process bar Note: Click any point of the Playback progress bar, or drag the bar, to locate specific frames.
Page 77 Chapter 6: Playback Figure 27: Alarm input search interface Figure 28: Motion search interface Network Video Recorder User Manual...
Page 78 Chapter 6: Playback 4. Click the Search button to get the search result information. Refer to the right- side bar for the result. 5. Click button to play back the file. Note: Pre-play and post-play is configured. If the event is set to trigger recording for multiple channels, clicking displays the Synch Playback interface.
Page 79 Chapter 6: Playback Figure 29: Playback by event toolbar Table 20: Playback by event icons Icons Description Audio on/ Mute Start/Stop clipping 30s forward 30s reverse Capture frame Lock video Add default tag Add customized tag Tag management Speed down Pause reverse play/ Reverse play/ Single-frame reverse play Pause play/ Play/ Single-frame play Scaling up/down the time line...
Page 80: Playing Back By Tag
Chapter 6: Playback Playing back by tag Video tags let you mark specific points in recording, like people or the location of a specific point in playback. Use video tags to search for record files and position time points. To play back by tag: 1.
Page 81 Chapter 6: Playback 2. Select the tag from the drop-down list in the Playback interface. 3. Choose channels, edit start time and end time, and then click Search to enter the Search Result interface. Note: You can enter a keyword in the Keyword textbox to search the tag on your command.
Page 82 Chapter 6: Playback Figure 30: Playback by tag toolbar Table 21: Playback by tag icons Icons Description Audio on/ Mute Start/Stop clipping 30s forward 30s reverse Add default tag (not supported) Capture frame Lock video Add customized tag (not supported) Tag management Speed down Pause reverse play/ Reverse play/ Single-frame reverse play...
Page 83: Playing Back By System Logs
Chapter 6: Playback Playing back by system logs Play back record files associated with channels after searching the system logs. To play back by system logs: 1. Enter the Log Information interface (Menu > Maintenance > Log Information). 2. Click the Log Search tab to enter Playback by System Logs. 3.
Page 84: Playing Back External File
Chapter 6: Playback 5. Use the toolbar in the bottom part of the Playback interface to control playing process. Playing back external file Follow the steps to search for and play files in an external device. To play back external files: 1.
Page 85: Auxiliary Functions Of Playback
Chapter 6: Playback Auxiliary functions of playback Playing back frame by frame Play video files frame by frame to check the image details of the video when abnormal events occur. To play back frame by frame using a mouse: 1. Go to the Playback interface. 2.
Page 86: Reverse Playback Of Multi-Channel
Chapter 6: Playback Reverse playback of multi-channel Simultaneous playback is supported for multi-channel. Up to 16-channel (with 1280x720 resolution) simultaneous reverse playback is supported; up to 4- channel (with 1920x1080 resolution) simultaneous reverse playback is supported and up to 1-channel (with 2560x1920 resolution) reverse playback is supported. To reverse playback of multiple channels: 1.
Page 87 Chapter 6: Playback 3. Choose channels, edit start time and end time, and then click Search. 4. Choose the file you want to view and click Click the Back button to return to the search interface. 5. Use the toolbar in the bottom part of Playback interface to control play. Network Video Recorder User Manual...
Page 88 Chapter 6: Playback Figure 31: Picture playback toolbar Table 22: Picture playback toolbar icons Button Description Play reverse Play Previous picture Next picture Network Video Recorder User Manual...
Page 89: Backing Up Recorded Files
Chapter 7 Backup Backing up recorded files Backing up by normal video search You can back up record files to various devices, such as USB devices (USB flash drives, USB HDDs, USB writer), SATA writer, and e-SATA HDD. To backup using USB flash drives and USB HDDs: 1.
Page 90 Chapter 7: Backup 4. Click Export and start backup. Note: If the inserted USB device is not recognized, do the following.  Click the Refresh button.  Reconnect device.  Check the vendor’s compatibility. You can format USB flash drives or USB HDDs via the device. 5.
Page 91 Chapter 7: Backup 6. Check the results by selecting the record file in Export interface, and then click To backup using USB and SATA writers: 1. Enter Export interface. Menu > Export > Normal 2. Set search condition and click the Search button. 3.
Page 92 Chapter 7: Backup Note: If the inserted USB writer or SATA writer is not recognized, do the following.  Click the Refresh button.  Reconnect device.  Check the vendor’s compatibility. 5. Select the file type by clicking the corresponding option icon, and then click OK to start backup.
Page 93 Chapter 7: Backup 7. Check the backup results by choosing the record file in the Export interface, and then click to check it. To backup using eSATA HDDs 1. Browse to Advanced Settings. Menu > Record > Advanced 2. Select eSATA and set the usage to Export. 3.
Page 94 Chapter 7: Backup Note: Format the eSATA HDD when using it for the first time. If the HDD is not recognized, do the following. a. Click the Refresh button. b. Reconnect the device. c. Check the vendor’s compatibility. You can also format the eSATA HDD via the device. 8.
Page 95: Backing Up By Event Search
Chapter 7: Backup Backing up by event search Back up event-related record files using USB devices (USB flash drives, USB HDDs, USB writer), SATA writer or eSATA HDD. Quick Backup and Normal Backup are supported. To backup by event search: 1.
Page 96 Chapter 7: Backup 7. Click Export to start the backup. Note: If the inserted USB device is not recognized: a. Click Refresh. b. Reconnect the device. c. Check the vendor’s compatibility. You can also format USB flash drives or USB HDDs via the device. 8.
Page 97: Backing Up Video Clips
Chapter 7: Backup Backing up video clips You can also select video clips to export directly during Playback using USB devices (USB flash drives, USB HDDs, USB writer), SATA writer, or eSATA HDD. To backup video clips: 1. Enter the Playback interface. 2.
Page 98: Backing Up Pictures
Chapter 7: Backup 5. Stay in the Exporting interface until all record files are exported. When complete, the dialog displays “Export finished.” 6. Choose the record file in Export interface and click button to check it. Backing up pictures Back up pictures using USB devices (USB flash drives, USB HDDs, USB writer), SATA writer, or eSATA HDD.
Page 99 Chapter 7: Backup 3. Click the check box for each picture you want to back up, and then click Export. Note: The following example shows backing up to a USB flash drive. 4. Click Export to start the backup. 5. Stay in the Exporting interface until all record files are exported. When complete, the dialog displays “Export finished.”...
Page 100: Managing Backup Devices
Chapter 7: Backup Managing backup devices To manage USB flash drives, USB HDDs, and eSATA HDDs. 1. Enter the Search Result interface for the record files. Menu > Export > Normal 2. Set the search condition, and then click Search to enter Search Result interface.
Page 101 Chapter 7: Backup a. Click Refresh. b. Reconnect the device. c. Check the vendor’s compatibility. To manage USB writers: 1. Enter Search Result interface of record files. Menu > Export > Normal 2. Set search condition, and then click Search to enter Search Result interface. Note: You must select at least one channel.
Page 102 Chapter 7: Backup Network Video Recorder User Manual...
Page 103: Chapter 8 Alarm Settings
Chapter 8 Alarm Settings Setting motion detection alarm To set a motion detection alarm: 1. Enter the Motion Detection interface for camera management, and then choose a camera you want to set up motion detection. Menu > Camera > Motion 2.
Page 104 Chapter 8: Alarm Settings 7. Set up the arming schedule of the channel by select the Arming Schedule tab. 8. Choose one day of the week and up to eight times for each day. 9. Click Apply to save the settings Note: Do not repeat or overlap times.
Page 105: Setting Sensor Alarms
Chapter 8: Alarm Settings Setting sensor alarms Set the handling action of an external sensor alarm. To set sensor alarms: 1. Enter the Alarm Settings of System Configuration and select an alarm input. Menu > Configuration > Alarm 2. Select the Alarm Input tab to enter the Alarm Input Settings interface. 3.
Page 106 Chapter 8: Alarm Settings 7. Choose a day of a week and up to eight times for each day, and then click Apply. Note: Do not repeat or overlap times. 8. Repeat the above steps to set up arming schedule for other days. You can also click Copy to copy an arming schedule to other days.
Page 107: Detecting Video Loss Alarm
Chapter 8: Alarm Settings Detecting video loss alarm Detects the video loss of a channel and take alarm response action(s). To set detecting for video loss alarms: 1. Enter the Video Loss interface of Camera Management and select a channel you want to detect.
Page 108: Detecting Video Tampering Alarm
Chapter 8: Alarm Settings 6. Click the Linkage Action tab to set up alarm response action of video loss. 7. Click OK to complete the video loss settings for the channel. Detecting video tampering alarm Alarms trigger when the lens is covered and takes alarm response actions. To detect video tampering: 1.
Page 109 Chapter 8: Alarm Settings 6. Click the Arming Schedule tab to set the arming schedule for handling actions. 7. Choose a day of a week and up to eight periods for each day. 8. Click Apply to save the settings. Note: Do not repeat or overlap times.
Page 110: Handling Alarm Exceptions
Chapter 8: Alarm Settings Handling alarm exceptions The exception settings refer to handling actions of various exceptions, such as:  HDD Full: The HDD is full.  HDD Error: Writing HDD error or unformatted HDD.  Network Disconnected: Disconnected network cable. ...
Page 111: Full Screen Monitoring
Chapter 8: Alarm Settings Full screen monitoring When an alarm is triggered, the local monitor (VGA, HDMI, or BNC monitor) displays in full screen If alarms are triggered simultaneously in several channels, their full-screen images are switched at a ten second interval (default dwell time). You can set a different dwell time by going to Menu >...
Page 112: Triggering Or Clearing Alarm Output Manually
Chapter 8: Alarm Settings 3. Choose a day of a week and up to eight times for each day. Note: Do not repeat or overlap times. 4. Repeat the above steps to set an arming schedule for the other days of a week.
Page 113 Chapter 8: Alarm Settings Network Video Recorder User Manual...
Page 114: Chapter 9 Network Settings
Chapter 9 Network Settings Configuring general settings You must properly configure network settings before you can operate an NVR over the network. To configure general settings: 1. Enter the Network Settings interface (Menu > Configuration > Network). 2. Click the General tab. Figure 32: Network Setting Interface –...
Page 115 Chapter 9: Network Settings Figure 33: Network Setting Interface – 16 and 32-Channel 3. In the General Settings interface, configure the following settings: Working Mode, NIC Type, IPv4 Address, IPv4 Gateway, MTU and DNS Server. 4. If the DHCP server is available, you can click the DHCP check box to automatically obtain an IP address and other network settings from that server.
Page 116: Configuring Advanced Settings
Chapter 9: Network Settings Configuring advanced settings Configuring PPPoE settings Your NVR allows access by Point-to-Point Protocol over Ethernet (PPPoE). To configure PPPoE settings: 1. Enter the Network Settings interface (Menu > Configuration > Network). 2. Click the PPPoE tab to enter the PPPoE settings interface. 3.
Page 117: Ipserver
Chapter 9: Network Settings 2. In the NVR Doman Name field, enter the domain obtained from the ClareVision DDNS website. 3. Enter the User Name and Password registered in the ClareVision website. IPServer:  Enter Server Address for IPServer. PeanutHull: ...
Page 118: Configuring Ntp Server
Chapter 9: Network Settings Configuring NTP server Configure a Network Time Protocol (NTP) server on your NVR to ensure the accuracy of the system date and time. To configure an NTP server: 1. Enter the Network Settings interface (Menu > Configuration > Network). 2.
Page 119: Configuring A Remote Alarm Host
Chapter 9: Network Settings 3. Check the SNMP check box to enable it. 4. Configure the following SNMP settings. Trap Address: IP Address of SNMP host. Trap Port: Port of SNMP host. 5. Click Apply to save and exit the interface. Note: Before setting the SNMP, download the SNMP software and configure it to receive the device information via SNMP port.
Page 120: Configuring Multicast
Chapter 9: Network Settings Configuring multicast You can configure multicast to realize live view for more than 128 cameras through the network for 64-Channel NVRs. You can connect over 64 cameras using the multicast function for the 4-Channel NVR, 8-Channel NVR, and 32- Channel NVR.
Page 121: Configuring Server And Http Ports
Chapter 9: Network Settings Configuring server and HTTP ports You can change the server and HTTP ports in the Network Settings menu. The default server port is 8000 and the default HTTP port is 80. To configure the server and HTTP ports: 1.
Page 122 Chapter 9: Network Settings 3. Click Save. To configure the IP camera: 1. Enter the IP Camera menu (Menu > Configuration > Remote Configuration > Camera Management > IP Camera). 2. Select a camera, and then click Add, Modify, Delete, or Quick Add for the desired function.
Page 123: Configuring Email
Chapter 9: Network Settings Configuring email You can configure the system to send an email notification to all designated users when an alarm event is detected, an alarm or motion event is detected, or the administrator password is changed. Before configuring the email settings, you must connect the NVR to a local area network (LAN) that maintains an SMTP mail server.
Page 124: Configuring High-Speed Downloads
Chapter 9: Network Settings Sender: The name of sender. Sender’s Address: The email address of sender. Select Receivers: Select the receiver. You can configure up to three receivers. Receiver: The name of user notified. Receiver’s Address: The email address of user notified. Enable Attached Pictures: Check the Enable Attached Picture check box if you want to send emails with attached alarm images.
Page 125: Checking Network Traffic
Chapter 9: Network Settings Figure 34: High-speed Download settings menu Figure 35: High-speed Download message dialog 4. Click Apply to save and exit the interface. Checking network traffic You can check the network traffic to obtain real-time information of the NVR such as linking status, MTU, sending/receiving rate, etc.
Page 126: Configuring Network Detection
Chapter 9: Network Settings Configuring network detection You can obtain the network connection status of the NVR through the network detection function, including network delay and packet loss. Testing network delay and packet loss To test network delay and packet loss: 1.
Page 127: Checking The Network Status
Chapter 9: Network Settings 5. Click Export to start exporting. 6. Click OK to finish the packet export. Note: Up to 1M data is exported each time. Checking the network status You can also check the network status and quickly set the network parameters in this interface.
Page 128: Checking Network Statistics
Chapter 9: Network Settings Note: If the status is not normal, the dialog will indicate the error. Click Network to show the Quick Setting interface for the network parameters. Checking network statistics You can check the network statistics to obtain the real-time information of NVR. To check network statistics: 1.
Page 129: Chapter 10 Raid
Chapter 10 RAID Note: This chapter is applicable for 64-Channel NVRs only. Configuring array and virtual disk RAID (redundant array of independent disks) is a storage technology that combines multiple disk drive components into a logical unit. A RAID setup stores data over multiple hard disk drives to provide enough redundancy so data is recovered if one disk fails.
Page 130: One-Touch Configuration
Chapter 10: RAID Figure 36: RAID workflow One-touch configuration Through one-touch configuration, you can quickly create the disk array and virtual disk. By default, the array type is RAID 5. Steps: 1. Enter the Physical Disk Settings interface (Menu > HDD > RAID > Physical Disk).
Page 131 Chapter 10: RAID 2. Click the One-touch Configuration button to enter the One-touch Array Configuration interface. Note: As the default array type is RAID 5, at least three HDDs are installed in your device. 3. Edit the array name in the Array Name field, and then click OK to start configuring array.
Page 132: Manually Creating Array And Virtual Disk
Chapter 10: RAID 6. Click the Virtual Disk tab to view the automatically created virtual disk. After the foreground initialization of the virtual disk is complete, the virtual disk displays in the HDD Information interface (Menu > HDD > General). Manually creating array and virtual disk You can manually create the array of RAID 0, RAID 1, RAID 5 and RAID 10.
Page 133 Chapter 10: RAID 3. Edit the Array Name; set the RAID Level to RAID 0, RAID 1, RAID 5 or RAID 10; and select the Physical Disk that you want to configure array. Notes  If you choose RAID 0, at least two HDDs are installed. ...
Page 134 Chapter 10: RAID 7. Edit the name of the virtual disk, set the capacity for the virtual disk, and select the initialization type for the virtual disk. Notes  You can click the Information of Array Capacity area to set the remaining capacity of the array for the disk.
Page 135 Chapter 10: RAID 10. Enter the HDD Information interface (Menu > HDD > General) and the virtual disk displays. For the operation guide of initializing the virtual disk, see “Initializing HDDs” on page 133. Note: If you adopt foreground initialization, the virtual disk displays in the HDD Information interface after the initialization is complete.
Page 136: Rebuilding Array
Chapter 10: RAID  Global Hot Spare: It is used as the hot spare for any array created in the system.  Array Hot Spare: It is used as the hot spare for the specified array only. (e.g., RAID 5) 14.
Page 137: Manually Rebuilding Array
Chapter 10: RAID 2. Enter the Virtual Disk interface to view the rebuilding status of the virtual disk (Menu > HDD > RAID > Virtual Disk). Note: If there is no hot spare disk after rebuilding, we recommend installing the HDD into the device and set is as a hot spare disk.
Page 138: Repairing A Virtual Disk
Chapter 10: RAID 4. Select the available physical disk, and then click OK to confirm rebuilding the array. 5. The “Do not unplug the physical disk when it is under rebuilding” dialog displays. Click OK to start the rebuild. You can enter the Array Settings interface and the Virtual Disk interface to view the rebuilding status.
Page 139: Deleting The Virtual Disk And Array
Chapter 10: RAID The disk shows in the HDD Information interface (Menu > HDD > General). Deleting the virtual disk and array Before deleting the array, you must delete the virtual disks that exist under the array. Deleting an array and virtual disk will delete all data saved on the disk. Deleting the virtual disk To delete the virtual disk: 1.
Page 140: Migrating And Extending
Chapter 10: RAID 2. Select an array, and then click to delete the array. 3. Click Yes to confirm the array deletion. Migrating and extending When the remaining storage space is lower than what is needed, use array migration and extend it to enlarge the capacity of the virtual disk. Before you start At least one available physical disk should exist for the array migration.
Page 141 Chapter 10: RAID Notes  Only migrating from RAID 5 to RAID 5 is supported by the device.  If there is no virtual disk existing under the array, the array migration is not done.  If the virtual disk of the array is under initialization, the array migration is not done.
Page 142: Upgrading Firmware
Chapter 10: RAID 7. After rebooting, enter the HDD Information interface, select an expandable virtual disk, and then click Expand to expand the virtual disk’s capacity. 8. Click OK to start expanding. 9. When prompted, click OK to finish the settings. After RAID migration and capacity expansion, the expanded capacity for each virtual disk is calculated by the following formula: Expanded VD capacity＝...
Page 143 Chapter 10: RAID To upgrade the firmware: 1. Enter the Firmware interface to check the information of the firmware, including the version, maximum physical disk quantity, maximum array quantity, auto-rebuild status, etc. 2. Click Upgrade to upgrade the firmware. Local and FTP upgrades are available. Note: contact the dealer immediately if the device does not work properly after upgrading.
Page 144: Hdd Management
Chapter 11 HDD Management Initializing HDDs Initialize the hard disk drive (HDD) before using it with your NVR. Notes  When the NVR starts, a dialog displays if any uninitialized HDD exists.  Initializing the HDD will erase all existing data on it. Figure 39: Dialog of uninitialized HDD Click Yes to initialize it immediately, or you can perform the following steps to initialize the HDD.
Page 145: Managing Network Hdd
Chapter 11: HDD Management 4. Select the OK button to start initialization. 5. After the HDD has initialized, the status is changed from Uninitialized to Normal. Managing Network HDD You can add the allocated NAS or disk of the IP SAN to NVR, and use it as a network HDD.
Page 146 Chapter 11: HDD Management 4. Set the type to NAS or IP SAN. 5. Configure the NAS or IP SAN settings. To add NAS disk: 1. Enter the NetHDD IP address in the text field. 2. Click the Search button to search the available NAS disks. 3.
Page 147: Managing Esata
Chapter 11: HDD Management 5. After successfully adding the NAS or IP SAN disk, return to the HDD Information menu. The added NetHDD displays in the list. Note: If the added NetHDD is uninitialized, select it and click the Init button for initialization.
Page 148: Managing The Hdd Group
Chapter 11: HDD Management 2. Edit the property of the selected eSATA, or initialization is required. Note: When used for Record/Capture, two storage modes is configured for the eSATA. Refer to “Managing the HDD group” on page 137 and “Configuring Quota mode”...
Page 149: Setting The Hdd Property
Chapter 11: HDD Management 7. Select the Group number for the current HDD. Note: The default group number for each HDD is 1. 8. Click OK to confirm the settings. The Attention dialog displays. 9. Click Yes to finish the settings. Setting the HDD property The HDD property is set to redundancy, read-only, or read/write (R/W).
Page 150: Configuring Quota Mode
Chapter 11: HDD Management 3. Set the HDD property to R/W, Read-only, or Redundancy. 4. Click OK to save the settings and exit the interface. In the HDD Information menu, the HDD property displays in the HDD Information menu. Note: At least two hard disks are installed on your NVR in order to set the HDD to Redundancy, and one HDD with the R/W property.
Page 151: Checking Hdd Status
Chapter 11: HDD Management 5. You can copy the quota settings of the current camera to other cameras if required. Click the Copy button to enter the Copy Camera menu. 6. Select the camera(s) to configure with the same quota settings. You can also check the check box of IP Camera to select all cameras.
Page 152: Hdd Detection
Chapter 11: HDD Management Note: If the status is Normal or Sleeping, then the HDD is working normally. If the status is Uninitialized or Abnormal, initialize the HDD before use. If the HDD initialization failed, replace it with a new one. To check the status on the System Info tab: 1.
Page 153 Chapter 11: HDD Management S.M.A.R.T. related information is shown on the interface. You can choose the self-test types as Short Test, Expanded Test or the Conveyance Test. 3. Click Start to start the S.M.A.R.T. HDD self-evaluation. Note: If you want to use the HDD even when S.M.A.R.T. checking failed, you can click the Continue to use the disk when self-evaluation is failed check box.
Page 154: Configuring Hdd Error Alarms
Chapter 11: HDD Management 4. Click Error to see the detailed damage information. You can click to pause, resume, or cancel the detection. Configuring HDD error alarms You can configure the HDD error alarms when the HDD status is Uninitialized or Abnormal.
Page 155: Chapter 12 Camera Settings
Chapter 12 Camera Settings Configuring OSD settings You can configure the OSD (On-screen Display) settings for the camera, including date, time, and camera name. To configure OSD settings: 1. Enter the OSD Configuration interface (Menu > Camera > OSD). 2. Select the camera to configure OSD settings. 3.
Page 156: Configuring Privacy Mask
Chapter 12: Camera Settings Configuring privacy mask You can configure four-sided privacy mask zones that are not viewed by the operator. The privacy mask prevents the masked surveillance areas from being viewed or recorded. Note: There are only four configurable privacy mask. To configure a privacy mask: 1.
Page 157: Configuring Video Parameters
Chapter 12: Camera Settings Configuring video parameters To configure video parameters: 1. Enter the Image Settings interface (Menu > Camera > Image). 2. Select the camera to set its image parameters. 3. You can click the arrow to change the value of each parameter. 4.
Page 158: Chapter 13 Nvr Management And Maintenance
Chapter 13 NVR Management and Maintenance Viewing system information Using the System Information interface, you can view the device, camera, record, alarm, network, and HDD information. To view device information: 1. Enter the System Information interface (Menu > Maintenance > System Info). 2.
Page 159 Chapter 13: NVR Management and Maintenance To view record information: 1. Enter the System Information interface (Menu > Maintenance > System Info). 2. Click the Record tab to view the recording status encoding parameters of each camera. To view alarm information: 1.
Page 160: Searching And Export Log Files
Chapter 13: NVR Management and Maintenance To view HDD information: 1. Enter the System Information interface (Menu > Maintenance > System Info). 2. Click the HDD tab to enter the HDD Information menu, and then view the HDD status, free space, and property. Searching and export log files The operation, alarm, exception and information of the NVR is stored in log files, which you is view and export at any time.
Page 161 Chapter 13: NVR Management and Maintenance Note: Up to 2,000 log files is displayed each time. 4. You can click of each log or double-click it to view its detailed information. And you can also click to view the related video files if available. 5.
Page 162: Importing And Exporting Configuration Files
Chapter 13: NVR Management and Maintenance 7. Click the Export to export the log files to the selected backup device. 8. Click the New Folder button to create a new folder in the backup device. – or – Click the Format button to format the backup device before log export. Notes ...
Page 163: Upgrading The System
Chapter 13: NVR Management and Maintenance To import and export configuration files: 1. Enter the Import/Export Configuration File interface (Menu > Maintenance > Import/Export). 2. Click the Export button to export the configuration files to the selected local backup device. 3.
Page 164 Chapter 13: NVR Management and Maintenance 4. Select the update file from the backup device. 5. Click the Upgrade button to start upgrading. 6. After upgrading is complete, reboot the NVR to activate the new firmware. Configure the PC (running FTP server) and NVR on the same LAN. Run the third-party TFTP software on the PC and copy the firmware into the root directory of the TFTP.
Page 165: Restoring Default Settings
Chapter 13: NVR Management and Maintenance Restoring default settings To restore default settings: 1. Enter the Default interface (Menu > Maintenance > Default). 2. Click OK to restore the default settings. Note: Except for the network parameters (including IP address, subnet mask, gateway, MTU, NIC working mode, default route and server port), all other device parameters are restored to the factory default settings.
Page 166: Chapter 14 Other Settings
Chapter 14 Other Settings Understanding camera capacity in an NVR When setting up your NVR and cameras, you may notice that some of the camera images may not display in Live View. This most often occurs when you are displaying images in 1+5 mode or 1+7 mode, because the total bit rate for all cameras is exceeding the NVR’s capacity.
Page 167: Adjusting Settings
Chapter 14: Other Settings Bit rate is determined by the selected resolution (1280 × 720, 1920 × 1080, 2560 × 1920, etc.), frame rate (frames per second), and video quality (the amount of compression being applied to each camera). Example 32 channels of 720P cameras at 15 fps with good image quality will have 32 x (1536 + 512) = 65536 Kbps (about 66Mbps), so the 32-channel NVR can support them.
Page 168: Configuring General Settings
Chapter 14: Other Settings To configure the RS-232 settings: 1. Enter the RS-232 Settings interface (Menu > Configuration > RS-232). 2. Configure RS-232 parameters, including baud rate, data bit, stop bit, parity, flow control, and usage. 3. Click the Apply button to save the settings. Configuring general settings You can configure the BNC output standard, VGA output resolution, mouse pointer speed through the Menu >...
Page 169: Configuring Dst Settings
Chapter 14: Other Settings System Date: Set the system date. System Time: Set the system time. Mouse Pointer Speed: Set the speed of mouse pointer; four levels are configurable. Enable Wizard: Enable/disable the Wizard when the device starts up. Enable Password: Enable/disable the use of the login password. 4.
Page 170: Adding An Nvr Using The Web Interface
Chapter 14: Other Settings Device No.: Edit the serial number of NVR. The device number is set in the range from 1 to 255. The default number is 255. It is used for the remote and keyboard control. CVBS Output Brightness: Adjust the video output brightness. Auto Logout: Set timeout time for menu inactivity.
Page 171: Managing User Accounts
Chapter 14: Other Settings 2. Configure the IP cameras parameters. IP Camera Address: The camera’s IP address Protocol: Protocol being used Management Port: Port number being used to manage the NVR Channel No.: Channel being used by the NVR User Name: User name to log into the NVR Password: Password to log into the NVR Confirm: Password confirmation Adding Method: The method used to add the IP Camera...
Page 172 Chapter 14: Other Settings 2. Click the Add button to enter the Add User interface. 3. Enter the information for the new user, including User Name, Password, Level and User’s MAC Address. Level: Set the user level to Operator or Guest. Different user levels have different operating permission.
Page 173 Chapter 14: Other Settings 6. Set the operating permission for the Local Configuration, Remote Configuration, and Camera Configuration for the user. Local configuration  Local Log Search: Searching and viewing logs and system information of NVR.  Local Parameters Settings: Configuring parameters, restoring factory default parameters and importing/exporting configuration files.
Page 174: Deleting A User
Chapter 14: Other Settings  Remote Alarm Control: Remotely arming (notify alarm and exception message to the remote client) and controlling the alarm output.  Remote Advanced Operation: Remotely operating HDD management (initializing HDD, setting HDD property), upgrading system firmware, clearing I/O alarm output.
Page 175 Chapter 14: Other Settings Figure 40: Edit User interface for operator and guest Figure 41: Edit User interface for administrator 4. Edit the following parameters. Operator and Guest  You can edit the user information, including user name, password, permission level, and MAC address. ...
Page 176: Appendix A Troubleshooting
Appendix A Troubleshooting No image displayed on the monitor after starting up normally. Possible reasons:  No VGA or HDMI connections  Connection cable is damaged  Input mode of the monitor is incorrect Solution: 1. Verify the device is connected with the monitor via HDMI or VGA cable. If not, connect the device with the monitor and reboot.
Page 177 Appendix A There is an audible warning sound “Di-Di-Di-DiDi” after a new NVR boots. Possible reasons  No HDD is installed in the device  The installed HDD has not been initialized  The installed HDD is not compatible with the NVR or is broken Solution: 1.
Page 178 Appendix A Solution: 1. Verify the network is connected. Connect the NVR and PC with the RS-232 cable. Open the Super Terminal software, and execute the ping command. Input “ping IP” (e.g., ping 172.6.22.131). Note: Press Ctrl + C to exit the ping command. If there exists return information and the time value is little, the network is normal.
Page 179 Appendix A 2. Verify power supply of IPC is stable. Verify the power indicator is normal. When the IPC is offline, try the ping command on the PC to check if the PC connects with the IPC. 3. Verify that the network between IPC and NVR is stable. When the IPC is offline, connect PC and NVR with the RS-232 cable.
Page 180 Appendix A 3. Verify that the steps used above solved the problem. If it is solved, finish the process. If not, contact the engineer to do further investigation. Live view stuck when video output locally. Possible reasons:  Poor network between the NVR and the IPC, with packet loss during the transmission.
Page 181 Appendix A Solution: 1. Verify the network between NVR and IPC is connected. When image is stuck, connect the RS-232 ports on the PC and the rear panel of NVR with an RS-232 cable. Open the Super Terminal, and execute the command “ping 192.168.0.0 –l 1472 –f”...
Page 182 Appendix A If it is solved, finish the process. If not, contact the engineer to do the further process. When using the NVR to get the live view audio, there is no sound or there is too much noise, or the volume is too low. Possible reasons: ...
Page 183 Appendix A Solution: 1. Verify the network between NVR and IPC is connected. When the image is stuck, connect the RS-232 ports on PC and the rear panel of NVR with the RS-232 cable. Open the Super Terminal, and execute the command of “ping 192.168.0.0 –l 1472 –f”...
Page 184 Appendix A 3. Verify the HDD status is normal. Select Menu > HDD > General to view the HDD status, and verify the HDD is detected and is read and written normally. 4. Check if the fault is resolved. If it is resolved, finish the process. If not, contact the engineer to do the further process.
Page 185: Glossary
Glossary Dual Stream Dual stream is a technology used to record high-resolution video locally while transmitting a lower resolution stream over the network. The two streams are generated by the DVR, with the main stream having a maximum resolution of 4CIF and the sub-stream having a maximum resolution of CIF.

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Clare Controls 4-Channel NVR with PoE User Manual

Chapter 1 Introduction

Chapter 2 Getting Started

Chapter 3 Introduction to Live View

Chapter 4 Configuring PTZ Settings

Chapter 5 Record and Capture Settings

Chapter 8 Alarm Settings

Chapter 9 Network Settings

Chapter 10 RAID

Chapter 12 Camera Settings

Chapter 13 NVR Management and Maintenance

Chapter 14 Other Settings

Appendix A Troubleshooting

Glossary

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Troubleshooting

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