TROUBLE
Headphones will
not charge
Trouble during
the pairing process
Audio and video do
not match
SUGGESTIONS
Make sure both USB plugs are firmly connected into their sockets
-
Disconnect and reconnect the USB charging cable
-
If charging with your computer, be sure the USB port is powered
-
and remember to plug in your computer
Be sure the headphones are not connected to the charger and
-
the power switch is on
Turn your headphones off, then on again
-
Remember to turn on the Bluetooth feature on your device
-
Turn off the Bluetooth feature on any other device which has
-
been previously paired (can only pair with one device at a time)
Clear the history of paired devices by pressing and holding
-
Volume + and Volume - for 3 seconds
Try to pair with another device to be sure that both the
-
headphone and your Bluetooth device are working properly
There may be a delay from some sources or applications.
Try streaming from another device or select another track.
Need help?
Do you have a question about the crossfade and is the answer not in the manual?
Questions and answers