Potterton promax store 24 User Manual page 15

8.0 Warranty & Service
Annual Service
A service must be completed every 12 months from the
date of installation to maintain your warranty.
This service must be completed by one of the following:
• A Gas Safe registered installer/engineer
• Baxi Customer Support; call us
0344 871 1525
Please make sure that your engineer has logged the
service information at the back of the installation and
service manual. You will be asked for your service
history on any in-warranty repair visit.
If you experience a problem with your boiler
For any in or out of warranty repair, Baxi Customer
Support is on hand to help you. Call our award-winning
team to arrange for one of our nationwide team of Gas
Safe registered engineers to visit.
If your product is in warranty, everything is free of
charge, subject to our warranty terms and conditions. If
it is out of warranty, we can still help and offer a range of
options you can choose from to suit your needs.
Contact Baxi Customer Support
Opening hours
Monday - Friday, 8.00am - 6.00pm
Weekends and Bank Holidays, 8.30am - 2.00pm
Please note calls may be recorded for training and
monitoring purposes.
When contacting Baxi Customer Support, please have
the following information to hand:
• Boiler serial number. This can be found on the
appliance.
• Proof of purchase if you do not have the boiler
serial number.
Please note that for in-warranty repairs, our engineers
will ask to see your service history record, completed
Benchmark Checklist and details of your installer. These
can all be found in the installation and user manual.
0344 871 1525
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