Troubleshooting - SoftBank 402HW User Manual

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Troubleshooting

If symptoms continue even after checking, contact a nearby SoftBank Shop or Customer
Service (p.96).
Symptom
Freezes/operation unstable
Operation unstable after
installing new application
To check/remedy
 Power tablet off then back on. If tablet cannot be
powered off, Long-Press Power Key for 13
seconds to restart tablet. Any data that was
being edited will be erased.
 A newly installed application may be the cause.
Uninstall the application in safe mode (p. 30). To
power tablet on in safe mode:
Long-Press Power Key (1 second or more) →
Touch & Hold Power off → Confirm
indication and Tap OK
 When powered on in safe mode, "Safe mode"
appears at lower left.
 Restarting tablet while in safe mode powers
tablet on in normal mode.
 Before powering tablet on in safe mode, be sure
to back up required data.
 When powered on in safe mode, added widgets
may be deleted.
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