Page 2
For further information, call 800.90 Turbo +1 214.379.6000 The information contained in this manual is important for the proper installation, use, maintenance, and repair of this oven. Follow these procedures and instructions to help ensure satisfactory baking results and years of trouble-free service. Errors –...
Table of Contents Important Safety Instructions General Safety Information reducing Fire risk Grounding Instructions Power Cord replacement Precautions to be observed before and During Servicing to Avoid Possible Exposure to Excessive Microwave Energy rF Interference Considerations Specifications and Installation Theory of operation Dimensions Certifications oven Construction...
Page 4
Set options Cook More on/off Edit Mode on/off Load Menu on/off Network Setup Auto off on/off Auto on on/off Demo Mode on/off Light ring on/off Set Date and Time Load Menu from uSb or Smart Card Save Menu to uSb or Smart Card Sound Volume Electrical Temperature reset the oven...
Page 5
oven Door removing/reinstalling the oven Door Adjusting the oven Door Interlock Switches relay - K3 Monitor Adjusting the Primary, Secondary, and Monitor Switches Measuring rF Leakage for Microwave Safety Troubleshooting Microwave System Capacitors Testing a Capacitor Filament Transformers Wiring the Filament Transformers High-Voltage Transformers Wiring the High-Voltage Transformers Testing a Filament or High-Voltage Transformer...
Page 6
Filtering System Catalytic Converter Air Filter Vent Catalyst Troubleshooting Troubleshooting overview of Troubleshooting Fault Code Descriptions F1 blower running Status bad F2 Cook Temperature Low F3 Magnetron Current Low F4 Door Monitor Defective F5 Magnetron over Temperature F6 Electrical Compartment Temperature High F7 rTD open F8 Heat Low F9 Cook Cavity Temperature High...
IMPORTANT SAFETY INSTRUCTIONS WArNING: When operating this oven, strictly adhere to the following safety precautions to reduce the risk of burns, electric shock, fire, injury, damage to oven or property near oven, or possible exposure to excessive microwave energy. GENERAl SAFETY INFORMATION read all instructions before using this appliance.
26 for leakage test procedures. RF INTERFERENCE CONSIdERATIONS The Encore oven generates radio frequency signals. This device has been tested and was determined to be in compliance with applicable portions of FCC part 18 requirements and to the protection requirements of Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to elec- tromagnetic compatibility at the time of manufacture.
Width: 21.4” (544 mm) Depth This manual includes instructions for installing, footprint: 28.6” (726 mm) cleaning, and operating the Encore oven. If you door closed: 32.7” (831 mm) have questions that are not addressed in this door open: 49.2” (1250 mm) manual, contact Customer Support at Weight: 185 lb.
States. WArNING: The oven must be properly placed on a food station at all times. TurboChef will not recognize a fallen oven as Single Phase (6200 watts) a warrantable claim and is not liable for any uS/Canada: 208/240 VAC*, 60 Hz, 30 A injuries that may result.
Installation Near Open Heat Source align with the leg holes of the oven. For details, contact customer support at When placing a TurboChef oven near an open 800-90Turbo or +1 214-379-6000. heat source (Figure 2 below), strictly adhere to the 3.
ChefComm Pro® lets you easily create menu 240 VAC settings on a computer and upload them to an oven via smart card or uSb. For more information, call TurboChef Customer Support at 800.90Turbo or +1 214.379.6000. Figure 3: Select voltage ChefComm limited...
Do NoT attempt to clean the heating element. • Use a food vacuum or damp towel to remove large Step 5 particles from the oven cavity. Step 6: Clean the Oven Cavity Do NoT spray TurboChef ® oven Cleaner into the holes in the oven cavity. • Apply Oven Cleaner to a towel or nylon scrub pad and clean the top, sides, and bottom of the cavity. Step 6...
Page 18
Step 8: Clean and dry the Oven door • Clean the oven door with Oven Cleaner and a nylon scrub pad. • Wipe the oven door with a damp towel. • Dry the oven door with a dry towel. Step 8 Step 9: Apply TurboChef ® Oven Guard • Spray TurboChef ® Oven Guard onto a dry towel. • Wipe the cavity walls and the inside of the oven door. Do NoT spray oven Guard into the oven or apply to the heating element. Step 9 Step 10: Reinstall Components • Reinstall the jetplate and the wire rack.
Quarterly Maintenance Supplies and Equipment To ensure optimal oven performance, complete the required: Phillips screwdriver, clean towels, rubber gloves following cleaning steps once per quarter or more for handling catalytic converter. frequently as required. recommended: dust mask, vacuum, bristle or paint brush 6.
Page 20
dAIlY ANd QUARTERlY MAINTENANCE This page intentionally left blank.
Page 23
Figure 4: Oven Controls Oven Controls 6. Enter key Press the Enter key when saving changes to food 1. On/Off key item settings (page 18), or whenever instructed by Press to turn the oven on (begin warmup) or off the oven screen. (cool down), or to exit Info Mode (page 13).
Additionally, oven damage may result. The sequence of the steps below may vary, and some may not apply. Step 1: Turn the Oven On TurboChef Encore OVEN OFF READY TO CLEAN Step 2: Select Cook Temperature...
Page 25
Step 5: Cook the Item GROUP 1 GROUP 5 RECIPE 1 RECIPE 5 GROUP 2 GROUP 6 RECIPE 2 RECIPE 6 GROUP 3 GROUP 7 RECIPE 3 RECIPE 7 GROUP 4 GROUP 8 RECIPE 4 RECIPE 8 NoTE: Press up or Down to view more groups (only available if all items have the same set temperature) or food items. Step 6: Cooking NoTE: To immediately terminate a cook cycle, press the back/Stop key.
Page 26
OvEN CONTROlS ANd COOkING This page intentionally left blank.
Figure 5: Info 1 Screen From the Info 1 screen (Figure 5), select “Service TE S T MODE LOA D MEN U Numbers” to view TurboChef contact information. SE T OP TI ONS SOU ND -7- Test Mode I nfo 2...
Page 30
Menu screen when the operator is viewing the Info 2 Figure 7, page 13. Demo Mode is a feature used to screen. See page 15 for more details. demonstrate the cooking features of the Encore oven Network Setup: without turning on the heaters or microwave system.
Save Menu to USb or Smart Card To set the auto-on or auto-off time (Figure 9), 1. Ensure the time of day is entered accurately. NoTE: To save a copy of the oven menu, you may 2. Press the top-right soft key to toggle between need to verify that access to the Load Menu screen temperatures 1 and 2.
Page 32
If the update fails, the display will remain off and the oven will beep one long, low tone. TurboChef may at some point recommend a firm- 1. unplug the oven and insert the first smart card. ware update. The update will make sure your oven 2.
Select Groups and Items to Edit TurboChef Customer Support. Select “Edit temp 1 Groups” to edit recipe settings and/or group and item names for groups 1-8. or, To change a set temperature, select “Edit temp 2 Groups”...
EdIT MOdE Recipe Edit Move cursor back and forth between characters LUNCH EVNT %Time %Air %Wave SAVE 050% 060 TIME COOK TIME = 00:35 TOTAL = 100% COOK 500F (116F : 373F) Move cursor back and Set point (top heater actual : use number keys to forth between fields bottom heater actual)
Test Mode While holding the “Mag” key, measure the current transformer wire on the control board (Figure 18) To access the Test Mode: for 13-15A (240 V) or 15-17A (208 V). 1. While the oven is off or cooling, press the “i” key. 2.
TEST MOdE Top Heater Test diagnostic Mode The top heater (H1) heats the airflow from the top of Diagnostic mode is helpful for monitoring oven the cavity. To turn on the top heater, press and hold data while performing test cooks. When Diagnostic the key adjacent to “H1 = Top Heat.”...
MANU FAC TURING MODE MW LEAK TEST SELF TEST adequately warming the cavity walls. burn in is not MW PWR TEST VOLT ON usually required unless instructed by TurboChef. BURN IN ERASE/DEFAULT SERIAL NO. EDIT FAHRENHEIT 355F tH1H2AW CC = 73F / 76F...
TEST MOdE volt On There are two options on the “Erase” screen: - Erase Counters and Fault Logs While in Manufacturing Mode (page 20), press the - Complete Erase: This option will erase counters, key adjacent to “Volt” to change whether or not the fault logs, menu settings, temperature settings, voltage is displayed on the Info 1 screen (page 13).
Impingement System High limit Thermostat The high limit thermostat is a 250 VAC, 3-pole, The impingement system rapidly heats, filters, and manual-reset thermostat with a trip point of 572 º F recirculates air into the cook cavity. (300 º C). The thermostat interrupts power to the bottom or top heater in the event of an abnormal This section contains information about the condition.
OvEN SYSTEMS Oven door 4. Carefully remove the oven door by pulling it away from the oven. This section contains information about the 5. reinstall (or replace) the door by securing it via following components: the hex screws, verifying that the door is parallel - oven door to the oven frame.
The door must completely snap shut on its own. If the 1. Ensure the oven has been at operating temperature door sticks or force is needed to finish closing it, it is for at least fifteen minutes. out of adjustment. 2.
OvEN SYSTEMS Measuring RF leakage for Microwave Safety 7. As microwave leakage is observed while moving WArNING: This procedure requires work with the sensor, note any meter spike areas that come hot surfaces and water loads. To avoid burns, be close to 5mW/cm for later re-measurement.
Microwave System 1. Disconnect the oven from the power source. 2. Fully discharge the capacitor. The Encore oven employs left and right microwave 3. Isolate the capacitor from the circuit. systems. In the case of an over-current situation, 4. Check for an open or shorted capacitor by...
OvEN SYSTEMS High-voltage Transformers Testing a Filament or High-voltage Transformer The high-voltage transformers are ferro-resonant, DANGEr: Never attempt to measure the which limits faulty currents and minimizes magnetron secondary voltage values of the HV power changes due to input voltage changes. The high- transformers.
OvEN SYSTEMS Magnetron Thermostats The magnetron thermostats are “open-on rise.” They are designed to open at 270 º F (132 º C), which triggers an F5 fault. NoTE: The magnetron thermostats are wired in FILAMENT AND series. If one opens, the control will switch off both Filament and High HIGH VOLTAGE voltage Terminals...
Control System Ethernet Extension Cable This section contains information about the The ethernet extension cable exits the oven at the following components: back panel and allows the oven to be connected to - Control board a local network, in case the customer desires remote - Display programming and oven diagnostics reporting.
OvEN SYSTEMS Power Components system (magnetron, high-voltage transformer, diode, capacitor). It is also designed to blow if the monitor This section contains information about the switch opens before the primary or secondary switch. following components: - Electrical compartment cooling fan Power Supply - Electrical compartment thermostat - Electrical compartment thermocouple...
In addition to the main catalytic converter, the The catalyst functions by substantially lowering the Encore oven contains a secondary catalyst in the combustion temperature of grease entrained in vent tube path. This catalyst further assists in the...
Page 54
OvEN SYSTEMS This page intentionally left blank.
84 º F (47 º C) of the set temperature or when the Overview of Troubleshooting heaters are tested in Test Mode (page 20, section This section contains information on the “Top Heater Test” and “bottom Heater Test”). following: - Fault code descriptions F3: Magnetron Current low - Fault code troubleshooting This fault is displayed when the current transformer...
TROUblESHOOTING F7: RTd Open F9: Cook Cavity Temperature High This fault is displayed when the control detects that This fault will signal that the catalyst has “flashed” one or both of the rTDs is “open.” The display will due to excessive grease. The fault occurs when the show “999 º...
Page 59
Fault Code Troubleshooting From Test Mode, you can run oven diagnostics and check fault counts. To access Test Mode see page 19, or turn on Diagnostic mode see page 14, section “Demo Mode oN/oFF.” To locate oven compo- nents for testing, adjustment, or replacement, see the Appendix. Troubleshooting: F1: blOWER (blower Running Status bad) remove obstruc-...
Page 60
TROUblESHOOTING Troubleshooting: F2: lOW TEMP (Cook Temperature low) Is the H1 or H2 heater defective? Is the high-limit reset and determine why it tripped – excess grease thermostat tripped? 1. Isolate the heater circuits by buildup, etc. The reset disconnecting them from the button is on the back panel high-limit switch.
Page 61
Troubleshooting: F3: MAG CURR (Magnetron Current low) Is the K6 mechanical Energize the mag- relay in good working Intl. u.S. netron circuit from Is the oven International or u.S.? order? Test Mode (page 19). Are there 10+ amps present on the cur- Confirm the F3 fuse is a replace the F3 fuse and replace...
Page 62
TROUblESHOOTING Troubleshooting: F4: MONITOR (door Monitor defective) Is the connector to the monitor Seat the connector on switch properly seated? the switch. Are the switches opening in the correct sequence (P, S, M) while the oven is hot? (Ensure Is the 20-amp F3 fuse blown? replace the F3 fuse.
Page 63
Troubleshooting: F6: EC TEMP (Electrical Compartment Temperature High) Is the oven in an area of moderate temperature (120ºF [49ºC] or cooler)? Does the oven have relocate oven to room to ventilate? cooler area. Move oven to open area or remove required clearances: items that are in close proximity.
Page 64
TROUblESHOOTING Troubleshooting: F8: HEAT lOW Is the blower motor moving air? Check in Test Mode - see page 19, section “blower Motor Test.” Is the top or bottom heater defective? Check Is the high-limit See page 37 in Test Mode (page 20, section “Top Heater thermostat tripped? to troubleshoot Test”...
Non-Fault Code Troubleshooting This section provides troubleshooting tips for issues that may occur independently of an oven fault. Troubleshooting: No keypad Input Is the keypad cable properly connected to the control board? Correct wiring. replace the keypad. If the problem persists, replace the control board.
TROUblESHOOTING Troubleshooting: No display – Screen is blank Does the keypad beep when a key is pressed? Is the power supply receiving power? (Is replace the F1 and/or the green light on?) the F2 fuse. Is wiring from the Correct wiring. If control board to the ribbon cable is display oK?
Is the menu part number Ensure the food item and revision correct? Verify is being properly with customer or contact stored/prepared TurboChef Customer Service. before cooking. Contact Customer Service to obtain the Is the correct amount of food (portion) being correct menu and load it to the oven.
TROUblESHOOTING Troubleshooting: “Failed 240,” “No Card,” or “Write Fail” Message when loading or Saving a Menu Try to load the menu again via uSb and/ or smart card. Did the menu load properly? Is the connection Is the connection from from light ring to smart card reader to control board oK?
Page 71
Oven Schematic and Wire Harnesses This section provides an overall wiring schematic for the Encore oven. It also provides detailed drawings of each wire harness with labeled connectors. The following drawings are provided: - relay Schematic (below) - oven Schematic (page 48)
Page 72
oven schematic and wire harnesses COLOR CODE (HIGH VOLTAGE/TENSION) COLOR CODE (LINE VOLTAGE) WH - HI-VOLTAGE WIRE FOR MAG 1 BL - BLUE = LINE V (208/240) BR - BROWN = LINE V (208/240) BK - HI-VOLTAGE WIRE FOR MAG 2 OR = 240 LINE INPUT FOR TAP 3 ON TRANSFORMERS SAFETY INTERLOCKS FAN1 (CENTER/REAR)
Page 73
oven schematic and wire harnesses enc-1208-1: harness, wiring, hv, mw circuit 1 DANGER: Before removing any oven part, be sure the oven has completed “cooling down” (see “Step 9” on page 11) and is removed from the power source. enc-1208-2: harness, wiring, hv, mw circuit 2 DANGER: Before removing any oven part, be sure the oven has completed “cooling down”...
Page 74
oven schematic and wire harnesses enc-1210: harness, wiring, Low voltage DANGER: Before removing any oven part, be sure the oven has completed “cooling down” (see “Step 9” on page 11) and is removed from the power source. enc-1212: harness, wiring, heater DANGER: Before removing any oven part, be sure the oven has completed “cooling down”...
Page 75
oven schematic and wire harnesses enc-1213: harness, wiring, cooling Fans DANGER: Before removing any oven part, be sure the oven has completed “cooling down” (see “Step 9” on page 11) and is removed from the power source. EC FAN T-STAT MAG FAN T-STAT LOCATED ON LOCATED ON...
Page 76
oven schematic and wire harnesses enc-1214 view 1: harness, wiring, Line voltage DANGER: Before removing any oven part, be sure the oven has completed “cooling down” (see “Step 9” on page 11) and is removed from the power source. NOTE CATHODE BAR TO TERMINAL A F2-1 3.50...
Page 77
oven schematic and wire harnesses enc-1214 view 2: harness, wiring, Line voltage DANGER: Before removing any oven part, be sure the oven has completed “cooling down” (see “Step 9” on page 11) and is removed from the power source. SPLICE WIRE #32 WIRE #31 WIRE #32...
Page 78
OvEN SCHEMATIC ANd WIRE HARNESSES This page intentionally left blank.
- oven Door and related Parts (A-8 through A-9) - Control System (A-10 through A-11) - Power Components (A-12 through A-15) If you have any questions that are not addressed in this manual or appendix, please contact TurboChef Customer Service at 800.90Turbo or +1 214.379.6000.
APPENdIx - REPlACING OvEN COMPONENTS Oven Exterior DANGEr: before removing any oven part, be sure the oven has completed “cooling down” (see “Step 9” on page 11) and is removed from the power source. door removed for clarity High-limit Reset button...
Page 83
Figure Item description Item Part Number Fastener description Fastener Part Number(s) Reference # badge, logo, Encore ENC-1192 Nut, Push, 1/8” 101293 (qty 2) Catalytic Converter, vent Tube RWd-9191 None None Cover, Exhaust Tube ENC-1080 Screw, #8 x 3/8, Ph Mod Truss Hd, Cres...
APPENdIx - REPlACING OvEN COMPONENTS Impingement System DANGEr: before removing any oven part, be sure the oven has completed “cooling down” (see “Step 9” on page 11) and is removed from the power source. NoTE: For clarity, some components have been removed from the illustrations below.
Page 85
Figure Item description Item Part Number Fastener description Fastener Part Number Reference # blower Motor NGC-1025 Nut, 1/4 - 20, Serr Hex Flange, Plated 100906 (qty 6) blower Motor Speed Controller CON-3010 Screw, #8 x 1/2, Serr Ph Truss Hd, Sheet Mtl 101688 (qty 1) bracket, bMSC HHb-8268 Screw, #8 x 1/2, Serr Ph Truss Hd, Sheet Mtl 101688 (qty 4)
APPENdIx - REPlACING OvEN COMPONENTS Microwave System DANGEr: Lethal voltage is present while the microwave circuit is on. before servicing any oven part, be sure the oven has completed “cooling down” (see “Step 9” on page 11) and is removed from the power source. NoTE: For clarity, some components have been removed from the illustrations below.
Page 87
Figure Item description Item Part Number Fastener description Fastener Part Number Reference # bracket, Capacitor (x2) 100134 Screw, #6-32 x 3/8, Int Tooth, PPH, SS 102911 (qty 1 each) bracket, Hv Components, Right ENC-1161 Nut, #10-32, keps, Ext Tooth, SS 102963 (qty 2) bracket, Hv Components, left ENC-1167...
APPENdIx - REPlACING OvEN COMPONENTS Oven door and Related Parts DANGEr: before removing any oven part, be sure the oven has completed “cooling down” (see “Step 9” on page 11) and is removed from the power source. NoTE: For clarity, some components have been removed from the illustrations below. * When replacing the primary switch: a.) Discard one of the switches supplied with kit NGC-3033 b.) use the shorter screws (see Figure below)
Page 89
Figure Item description Item Part Number Fastener description Fastener Part Number Reference # See page A2 badge, logo, Encore ENC-1192 Nut, Push, 1/8 101293 (qty 2) Catch, latch ENC-1131 Screw, #8 x 3/8, Security, Torx Hd 102748 (qty 2) Cover, door, Gray...
A-10 APPENdIx - REPlACING OvEN COMPONENTS Control System DANGEr: before removing any oven part, be sure the oven has completed “cooling down” (see “Step 9” on page 11) and is removed from the power source. NoTE: For clarity, some components have been removed from the illustrations below.
Page 91
Screw, #6-32 x 1/4”, Int Tooth, PPH, SS 102910 (qty 4) kit, keypad ENC-3004** Screw, #6-32 x 1/4”, Int Tooth, PPH, SS 102910 (qty 6) kit, light Ring (TurboChef) ENC-3005-1 Nut, #6-32, keps Hex, Ext Tooth, Cres 102961 (qty 4) kit, light Ring (SUbWAY®) ENC-3005-2...
A-12 APPENdIx - REPlACING OvEN COMPONENTS Power Components DANGEr: before removing any oven part, be sure the oven has completed “cooling down” (see “Step 9” on page 11) and is removed from the power source. NoTE: For clarity, some components have been removed from the illustrations below. NEMA 6-30P IEC 309, 3-pin IEC 309, 4-pin...
Page 93
A-13 Figure Item description Item Part Number Fastener description Fastener Part Number Reference # bracket, back Wall Support (bracket Only) ENC-1170 Screw, #8 x 3/8, Ph Mod Truss Hd, Cres 101682 (qty 2) bracket, Cooling duct, Center ENC-1096 Screw, #8 x 1/2, Serr Ph Truss Hd, Sheet Mtl 101688 (qty 4) bracket, EMI Mounting ENC-1207 Screw, #8 x 1/2, Serr Ph Truss Hd, Sheet Mtl 101688 (qty 4)
Page 94
A-14 APPENdIx - REPlACING OvEN COMPONENTS Power Components, Continued DANGEr: before removing any oven part, be sure the oven has completed “cooling down” (see “Step 9” on page 11) and is removed from the power source. NoTE: For clarity, some components have been removed from the illustrations below.
Page 95
A-15 Figure Item description Item Part Number Fastener description Fastener Part Number Reference # bracket, Relay Mounting (bracket Only) ENC-1097 Screw, #8 x 1/2, Serr Ph Truss Hd, Sheet Mtl 101688 (qty 2) Fuse block, 3 Pole, 30 Amp 103566 Screw, #8 x 1/2, Serr Ph Truss Hd, Sheet Mtl 101688 (qty 2) Fuse, F1, 12 amp, Class CC, ATMR 100592...
Page 96
A-16 APPENdIx - REPlACING OvEN COMPONENTS This page intentionally left blank.
Page 98
For service or information: wi th in no r t h am e r i c a c a l l Customer Support at 800.90 T u r b o ou ts i d e n o r th am e r i c a c a l l +1 214.379.6000 or Your Authorized Distributor Global Operations Customer Support:...
Need help?
Do you have a question about the ENCORE and is the answer not in the manual?
Questions and answers