Dealing With Problems (Advanced) - Panasonic CF-M34 Series Toughbook Reference Manual

Dealing with Problems
When a problem occurs, refer to this page. The "Reference Manual" also contains detailed information. If a problem
appears to be related to a software application, read the software related manual. If you still cannot troubleshoot the
problem, contact Panasonic Technical Support.
Starting Up
The power indicator or
battery indicator is not lit
[Enter Password] is dis-
played
POST Startup Error(s) is
displayed
Windows startup, or an
operation is extremely
slow
The date and time are in-
correct
When resuming from the
standby or hibernation
mode, [Enter Password]
does not appear even if
a password has been set
in the Setup Utility
When the administrator
password is forgotten
When the previous item
is not the cause
Check the cable connection for the AC adaptor.
Check to see if a fully charged battery is properly installed.
Remove the battery pack and disconnect the AC adaptor, then connect them again.
Input your password. If you have forgotten it, contact Panasonic Technical Support.
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Press F9 in the Setup Utility (
settings to their default values (except the password settings). Then, the Setup Utility
must be run once again for you to input the appropriate operating environment set-
tings. (The processing speed depends on the application software used, so this
operation may not cause the processing speed to increase.)
You can set the date and time using the following menu.
Windows 2000 : [Control Panel] - [Date/Time]
Windows XP : [Control Panel] - [Date, Time, Language, and Regional Options]
- [Date and Time]
When the computer is connected to a LAN, confirm the date and time of the server.
If you continue to experience problems, the internal battery maintaining the clock
may need to be replaced. Contact Panasonic Technical Support.
This computer will not correctly recognize the date and time starting from the year
2100 A.D.
Use the Windows password as follows:
Windows 2000
Set the password in [Control Panel] - [Users and Passwords], then add the check
mark for [Prompt for password when computer goes off standby] in [Control Panel] -
[Power Options] - [Advanced].
Windows XP
Select the account to change in [Control Panel] - [User Accounts] and set the pass-
word, then add the check mark for [Prompt for password when computer resumes
from standby] in [Control Panel] - [Performance and Maintenance] - [Power Options]
- [Advanced].
Windows 2000
After reinstalling, setup Windows and then set the password again.
Windows XP
If you have created a password reset disk (
sage is displayed when you fail to correctly enter the password. Follow the message's
instructions and set the password again by using the password reset disk.
If you have not created a password reset disk, after reinstalling, setup Windows and
then set the password again.
Press F9 in the Setup Utility (
settings to their default values (except the password settings).
Try removing all peripheral devices.
Windows 2000
Click [Local Disk(C:)] in [My Computer] with the right button, select [Properties],
then select [Tools] - [Check Now].
Windows XP
Click [Local Disk(C:)] in [Start] - [My Computer] with the right button, select [Prop-
erties], then select [Tools] - [Check Now].
At start-up, press F8
(Advanced)
page 39). This will restore the Setup Utility's
"First-time Operation"), a mes-
page 39). This will restore the Setup Utility's
to operate the computer in the Safe mode.
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