Contacting The Factory For Assistance - Garmin GPS 400W Installation Manual

Alert Text
VLOC needs service (430W only)
VLOC remote transfer key is
stuck (430W only)
VLOC transfer key stuck
(430W only)
WX-500 device has failed
WX-500 heading has failed

6.3 Contacting the Factory for Assistance

If the 400W Series unit fails to operate despite troubleshooting efforts, contact Garmin Technical Support
for assistance.
GARMIN International, Inc.
1200 East 151st Street
Olathe, KS 66062-3426
USA
Phone: 913.397.8200
FAX: 913.397.8282
http://www.garmin.com
Be prepared to offer the following information about the installation:
Installation configuration (list of any accessories)
Model number, part number with mod levels, and serial number
Software Versions
Description of problem
Efforts made to isolate the problem
400W Series Installation Manual
190-00356-02
Possible Cause
The unit has detected a failure
in its VLOC receiver. The
VLOC receiver may still be
usable.
The remote VLOC transfer
switch is stuck in the enabled
(or "pressed") state.
The VLOC flip-flop key is stuck
in the enabled (or "pressed")
state.
The 400W- Series unit cannot
communicate with the WX-500.
The WX-500 is reporting a
system failure.
The WX-500 is reporting invalid
heading data.
Solution
Contact Garmin technical
support.
Try pressing the switch again
to cycle its operation.
Contact Garmin technical
support.
Try pressing the VLOC flip-flop
key again to cycle its
operation.
Contact Garmin technical
support.
Check for proper configuration
Check the wiring
Refer to the WX-500
installation manual for
additional troubleshooting
information.
Check for proper configuration
of WX-500
The failure may be within the
WX-500 or other connected
equipment.
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