User Manuals: Nortel M5216 Business Phone

Manuals and User Guides for Nortel M5216 Business Phone. We have 3 Nortel M5216 Business Phone manuals available for free PDF download: Installation, Operation And Maintenance Manual, User Manual

Nortel M5216 User Manual (38 pages)

Brand: Nortel | Category: Telephone | Size: 3 MB

Introduction
3
Table of Contents
4
Using Your M5216 - the Basics
5
Answering a Call on a DN
7
Making an Outgoing Call on a DN
7
Answering an ACD Call
7
Using Your Handset
7
Placing a Call on Hold
8
Ending a Call
8
Setting the Ringing Volume
8
Setting the Handset Volume
8
Setting the Headset Speaker Volume
9
Setting the On-Hook Monitoring Volume
9
Tones that You Hear When Using the M5216
9
Dial Tone
9
Display Features
10
Using the Headset
10
Setting up Local Features
11
Save, Memory and Pause
11
Alerter Volume
12
To Adjust the Alerter Volume
12
Time and Date
13
Call Timer
13
To Enable the Call Timer
13
To Set the Time and Date
13
Display Language
14
C.O. Features
14
To Select the Language Used to Show Information on the Display
14
Predial
15
Save Number
15
To Enable/Disable the Predial Feature
15
To Make a Call When Predial Has Been Enabled
15
Memory Number
16
Pause
16
To Program a Number into Memory
16
To Make a Call Using Memory Number
16
Supervisor ACD Features
17
Display Queue Status
18
To Display the Queue Status for an ACD Group
18
Display Agent Activity
19
To Display the Current Agent Activity in an ACD Group
19
Interflow
20
To Reroute Incoming Calls to Another ACD Group
20
To Turn off Interflow
20
Night Service
21
To Enable Night Service
21
To Disable Night Service
21
Observe Agent
22
To Monitor an Agent's Conversation
22
Observe Agent Status
23
To Monitor an Agent's SDN Call
23
Call Agent
24
To Call an Agent
24
Answer Agent
25
Answer Emergency
25
To Answer a Call from an Agent
25
To Answer an Emergency Call
25
Agent ACD Features
26
Logging in
26
To Log in to the ACD System
26
Logging out
27
Not Ready
27
To Log out of the ACD System
27
To Resume Receiving ACD Calls
27
Emergency
28
To Connect Your Supervisor in an Emergency
28
Call Supervisor
29
Line of Business Tracking
29
To Call Your Supervisor
29
Display Queue Threshold
30
To Display the Queue Threshold for Your ACD Group
30
Centrex Features
31
Automatic Dial
32
To Program an Automatic Dial Key
32
To Erase an Automatic Dial Key
32
To Make a Call Using an Automatic Dial Key
32
Speed Call
33
To Program a Speed Call Number
33
To Erase a Programmed Speed Call Number
33
To Make a Call Using Speed Call
33
Conference
34
To Add a Person to a Call
34
To End the Conference Call
34
Transfer
35
To Transfer a Call Directly to Another Telephone
35
To Transfer a Call by Establishing a Conference
35
Connecting Your M5216
36
M5216 Connections
36
Wall Jack/Ac Adaptor Connections
37

Nortel M5216 Installation, Operation And Maintenance Manual (44 pages)

Meridian ACD Set

Brand: Nortel | Category: Telephone | Size: 0 MB

Publication History
3
Table of Contents
5
Chapter 1: Introduction

7
Chapter 2: Specifications

9
- Environmental and Safety Considerations
  9
- Temperature
  9
- Relative Humidity
  9
- Electromagnetic Interference
  9
- Atmospheric Pollution
  9
- Vibration
  10
- Shock
  10
- Line Engineering
  10
- Loop Power
  10
- External Power
  11
Chapter 3: Operations and Features

12
- Basic Operations
  12
- Description of Features
  13
- Basic Features
  15
- Alphanumeric Display
  15
- Features Operation
  17
- Handset Operation and Mute
  18
- In Calls Key
  18
- Program Key and Local Features
  19
- C.O. Features
  19
- ACD and Other Business Features
  20
- Figure 3-2 M5216 Key Assignments
  20
- Headset Operations
  22
- Tones
  23
- Switch Generated Tone Characteristics
  23
Chapter 4: Installation

25
Chapter 5: Verification Procedures

33
- Verification Test Routines
  33
- Maintenance
  33
- Loop Check
  33
- Polarity Check
  34
- Station Ringer Test
  35
Chapter 6: Replacement Parts

41

Nortel M5216 User Manual (37 pages)

business set

Brand: Nortel | Category: IP Phone | Size: 3 MB

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User Manuals: Nortel M5216 Business Phone

Nortel M5216 User Manual (38 pages)

Table of Contents

Nortel M5216 Installation, Operation And Maintenance Manual (44 pages)

Table of Contents

Chapter 1: Introduction

Chapter 2: Specifications

Chapter 3: Operations and Features

Chapter 4: Installation

Chapter 5: Verification Procedures

Chapter 6: Replacement Parts

Nortel M5216 User Manual (37 pages)

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