KPN USB-modem User Manual page 35

Problem Description
Date connection failed.
Connected to the Internet, but it
cannot open any website page.
The Modem cannot connect to the
Internet in other places.
No warning tone
My Micro-SD memory-card can not
read or not found.
Possible Causes
5. The network type selected by
manual is wrong.
1. After connection, there is no
data transfer, which resulted that
you can not open web pages.
2. The IE browser got problems.
3. The operating system is infec-
ted by virus (Such as Worm Blas-
ter which can take up a quantity
of upload data fl ow and result
that it can't receive downloaded
data fl ow so that you cannot
open any website.)
4. You have connected to other
APN. which cannot connect to
the Internet.
Your USB-modem is not permit-
ted to roam in your network.
No audio card is fi xed in compu-
ter or the volume is too small.
Check the Micro-SD card capa-
city, the maximum supported
capacity is 4GB.
Problem Solving
5. Select the correct network type ac-
cording to the type of the SIM/USIM
card.
1. Check that the APN in the Confi gu-
ration fi les is correct or not.
2. If the IE gets problems, upgrade
to the new version or reinstall the IE
browser.
3. Use the professional anti-virus soft-
ware to check and kill the virus in the
operating system completely.
4. Consult the shop or KPN helpdesk.
Connect with the shop or KPN help-
desk
Check the audio card and adjust the
volume properly.
Use another Micro-SD card with a
maximum capacity of 4GB.
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