Problem Solving - KPN USB-modem User Manual

Problem Description
When the USB-modem has been
plugged in, computer cannot fi nd
the visual disc of the USB-modem.
Message sent failed.
Date connection failed.
Possible Causes
1. The installation programs of
the USB-modem haven't been
installed properly.
2. The modem isn't inserted
well.
3. The SIM/USIM card isn't
inserted well, such as inserted in
reverse.
1. The SMS center number isn't
correct.
2. The network is busy and other
reasons.
1. You are in the place where
no GSM/GPRS /EDGE/WCDMA/
HSDPA network covered, such as
underground parking lot, tunnel
etc.
2. The network at this time in
this place is busy now.
3. The APN in the confi guration
fi les is error
4. The modem data is error.

Problem Solving

1. Run the installation program fi rst,
then insert the modem. If you use
the WinXP operating system, install
the drivers according to the Windows
indication information to operate.
2. Restart the computer, or insert the
modem again.
3. Insert the SIM/USIM card correctly
again. Make sure the metal contact
side should be inserted inside.
1. After consulted with service pro-
vider, confi gure the right number in
Message settings.
2. Try later.
1. Change to the place where there is
good signal.
2. Try later.
3. Check the APN in the confi guration
fi le in the "Connection settings". For
KPN NL the APN is fastinternet.
4. It is perhaps the GPRS or WCDMA
network problem and please contact
with the local supplier in time
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