NCS Technologies Cirrus LT TZ-241G User Manual page 116

• I am unable to use the Smart Card Reader in my VMware Virtual Machine. What
should I do?
During the VMWare View Agent installation, you must enable the support for
PCoIP Smart card. It is disabled by default – see below screenshot.
• My IP Address does not show up under the OSM/Admin/System Info page.
This happens when there are recent changes to your IP Address. The OSM just
reads what the Teradici firmware is reporting and sometimes this communication
isn't instantaneous. Try closing then reopening the OSM.
• When I use an external USB keyboard, I cannot bring up the OnScreen Menu.
Ensure that the external keyboard is plugged into the dedicated USB Keyboard Port
and are pressing SHIFT-F10.
• I am not able to update my Firmware.
Ensure you are plugged into AC Power or have at least a 30% battery charge.
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