Chevrolet Impala 2014 Manuals

Manuals and User Guides for Chevrolet Impala 2014. We have 5 Chevrolet Impala 2014 manuals available for free PDF download: Owner's Manual, Manual, Specifications, Getting To Know Manual

Chevrolet Impala 2014 Owner's Manual (422 pages)

Brand: Chevrolet | Category: Automobile | Size: 5.89 MB

Table of Contents

2
- Using this Manual
  3
In Brief 1-1 in Brief

7
- Instrument Panel
  
  10
- Initial Drive Information
  
  10
  - Remote Vehicle Start
    11
  - Door Locks
    12
    
    Seat Adjustment
    14
  - Second Row Seats
    16
  - Memory Features
    16
    
    Head Restraint Adjustment
    17
    
    Heated and Ventilated Seats
    17
    
    Passenger Sensing System
    18
  - Mirror Adjustment
    18
    
    Interior Lighting
    19
  - Exterior Lighting
    20
  - Climate Controls
    22
- Vehicle Features
  
  24
  - Portable Audio Devices
    24
  - Steering Wheel Controls
    25
  - Cruise Control
    26
    
    Infotainment System
    26
    
    Ultrasonic Parking Assist
    27
    
    Power Outlets
    28
    
    Universal Remote System
    28
- Eassist Features
  
  29
- Performance and Maintenance
  
  31
  - Regenerative Braking
    31
  - Driving for Better Fuel Economy
    33
Windows

35
- Keys and Locks
  35
- Keys, Doors, and
  35
- Remote Keyless Entry (Rke) System Operation
  37
- Delayed Locking
  46
- Power Door Locks
  46
- Automatic Door Locks
  47
- Lockout Protection
  47
- Safety Locks
  48
- Doors
  
  50
  - Vehicle Security
    50
  - Vehicle Alarm System
    50
    
    Immobilizer Operation
    51
    
    Keyless Access
    52
  - Exterior Mirrors
    53
    
    Convex Mirrors
    53
    
    Power Mirrors
    53
  - Interior Mirrors
    54
    
    Automatic Dimming Rearview Mirror
    54
    
    Folding Mirrors
    54
    
    Heated Mirrors
    54
    
    Interior Rearview Mirrors
    54
    
    Manual Rearview Mirror
    54
    
    Reverse Tilt Mirrors
    54
- Windows
  
  55
  - Power Windows
    55
  - Sun Visors
    57
3-1 Seats and Restraints

59
- Head Restraints
  
  68
  - Seats and Restraints
    68
  - Front Seats
    68
    
    Heated and Ventilated Front Seats
    68
  - Rear Seats
    69
    
    Rear Seat Armrest
    70
  - Safety Belts
    71
    
    How to Wear Safety Belts
    72
    
    Properly
    73
  - Lap-Shoulder Belt
    73
  - Shoulder Belt Height Adjuster
    74
  - Safety Belt Use During
    77
    
    Pregnancy
    77
  - Safety Belt Extender
    77
  - Safety System Check
    77
  - Safety Belt Care
    77
  - Replacing Safety Belt System Parts after a Crash
    78
  - Airbag System
    78
- Airbag System
  
  80
  - Where Are the Airbags
    80
  - When Should an Airbag
    82
    
    Inflate
    82
  - What Makes an Airbag
    83
    
    Inflate
    83
  - How Does an Airbag
    83
    
    Restrain
    83
  - What will You See after an Airbag Inflates
    84
  - Passenger Sensing
    85
    
    System
    85
  - Servicing the Airbag-Equipped
    90
  - Adding Equipment to the Airbag-Equipped Vehicle
    90
  - Airbag System Check
    91
  - Replacing Airbag System Parts after a Crash
    91
  - Child Restraints
    92
  - Older Children
    92
  - Infants and Young
    94
    
    Children
    94
  - Child Restraint Systems
    96
  - Where to Put the Restraint
    98
  - Lower Anchors and Tethers for Children
    99
    
    Latch System
    99
    
    System
    102
  - Replacing LATCH System Parts after a Crash
    106
  - Securing Child Restraints (Front Passenger Seat)
    106
  - Securing Child Restraints
    109
    
    (Rear Seat)
    109
Storage

111
- Storage Compartments
  111
  - Instrument Panel Storage
    111
  - Storage Compartments
    111
  - Center Console Storage
    112
  - Cupholders
    112
  - Glove Box
    112
  - Additional Storage Features
    113
  - Cargo Management
    113
  - System
    113
  - Umbrella Storage
    113
  - Convenience Net
    114
Instruments and Controls

115
- Instruments and Controls
  117
  - Steering Wheel Controls
    117
  - Heated Steering Wheel
    117
  - Horn
    117
  - Windshield Wiper/Washer
    118
  - Compass
    119
  - Clock (Base Radio)
    119
  - Clock (Uplevel Radio)
    119
  - Power Outlets
    120
- Warning Lights, Gauges, and Indicators
  122
  - Instrument Cluster
    123
  - Cluster Menu
    125
  - Speedometer
    126
  - Odometer
    126
  - Trip Odometer
    126
  - Engine Coolant Temperature
    128
  - Safety Belt Reminders
    129
- Airbag Readiness Light
  129
- Passenger Airbag Status
  130
  - Indicator
    130
- Charging System Light
  131
- Malfunction
  131
  - Indicator Lamp
    131
  - Malfunction Indicator Lamp
    131
- Brake System Warning
  134
  - Light
    135
- Antilock Brake System (ABS)
  135
- Electric Parking Brake
  135
- Service Electric Parking Brake
  135
- Lane Departure Warning
  136
- Traction off Light
  136
- Vehicle Ahead Indicator
  136
- Stabilitrak ® off Light
  137
- Tire Pressure Light
  137
- Traction Control System
  137
  - (Tcs)/Stabilitrak ® Light
    137
- Engine Oil Pressure Light
  138
- Low Fuel Warning Light
  138
- Cruise Control Light
  139
- High-Beam on Light
  139
- Lamps on Reminder
  139
- Security Light
  139
- Door Ajar Light
  140
- Information Displays Power Flows
  140
  - (Eassist Only)
    140
- Energy Information
  141
  - (Eassist Only)
    141
  - Driver Information
    141
  - Center (DIC)
    141
- Battery Voltage and Charging
  144
- Vehicle Messages
  144
- Brake System Messages
  145
- Compass Messages
  145
- Cruise Control Messages
  145
- Door Ajar Messages
  146
- Engine Cooling System
  147
  - Messages
    147
- Engine Oil Messages
  147
- Engine Power Messages
  148
- Fuel System Messages
  148
- Key and Lock Messages
  148
- Lamp Messages
  149
- Object Detection System
  149
  - Messages
    151
- Airbag System Messages
  151
- Ride Control System
  151
- Security Messages
  151
  - Service Vehicle Messages
    151
  - Starting the Vehicle
    152
    
    Messages
    152
  - Tire Messages
    152
  - Transmission Messages
    153
  - Vehicle Reminder
    153
    
    Messages
    153
  - Vehicle Speed Messages
    153
  - Washer Fluid Messages
    154
  - Window Messages
    154
- Vehicle Personalization
  154
- Universal Remote System
  160
  - Programming
    160
  - Universal Remote System
    163
    
    Operation
    163
Lighting

165
- Exterior Lighting
  165
  - Exterior Lamp Controls
    165
  - Automatic Headlamp
    166
    
    System
    166
  - Daytime Running
    166
    
    Lamps (DRL)
    166
  - Flash-To-Pass
    166
  - Hazard Warning Flashers
    167
  - Turn and Lane-Change
    167
    
    Signals
    167
  - Interior Lighting
    168
    
    Courtesy Lamps
    168
    
    Dome Lamps
    168
    
    Instrument Panel Illumination
    168
    
    Reading Lamps
    169
  - Lighting Features
    169
    
    Entry Lighting
    169
    
    Battery Load Management
    170
    
    Exit Lighting
    170
Infotainment System 7-1 Infotainment System Phone Introduction

171
- Introduction
  
  172
  - Infotainment System
    172
    
    Theft-Deterrent Feature
    172
    
    Overview
    173
    
    Home Page
    174
    
    Software Updates
    177
  - Radio
    177
    
    AM-FM Radio
    177
    
    Satellite Radio
    179
    
    Radio Reception
    180
    
    Backglass Antenna
    181
    
    Multi-Band Antenna
    181
  - Audio Players
    182
    
    CD Player
    182
    
    USB Port
    184
    
    Auxiliary Jack
    187
- Phone
  
  188
  - Bluetooth (Overview)
    188
  - Bluetooth
    190
  - Recognition)
    194
  - Trademarks and License Agreements
    199
    
    Climate Control Systems
    201
    
    Dual Automatic Climate Control System
    203
    
    Air Vents
    207
    
    Passenger Compartment Air Filter
    208
Driving and

209
- Driving Information
  
  210
  - Distracted Driving
    210
  - Driving and Operating
    210
  - Braking
    211
  - Control of a Vehicle
    211
  - Defensive Driving
    211
  - Drunk Driving
    211
  - Off-Road Recovery
    212
  - Steering
    212
  - Loss of Control
    213
  - Track Events and Competitive
    213
  - Driving on Wet Roads
    214
  - Highway Hypnosis
    215
  - Hill and Mountain Roads
    215
  - Winter Driving
    216
  - If the Vehicle Is Stuck
    217
  - Vehicle Load Limits
    218
- Starting and Operating
  
  223
  - New Vehicle Break-In
    223
  - Ignition Positions
    223
    
    Access)
    225
  - Ignition Positions
    225
    
    Access)
    228
  - Starting the Engine
    229
  - Engine Heater
    231
  - Retained Accessory
    232
    
    Power (RAP)
    232
  - Shifting into Park
    232
  - Shifting out of Park
    233
  - Parking over Things
    234
    
    That Burn
    234
- Engine Exhaust
  
  234
- Automatic Transmission
  
  235
  - Running the Vehicle While Parked
    235
  - Manual Mode
    237
  - Antilock Brake
    238
    
    System (ABS)
    238
  - EPB Apply
    239
  - Parking Brake
    239
  - Brake Assist
    240
  - Hill Start Assist (HSA)
    241
- Ride Control Systems
  
  241
  - System Operation
    241
- Cruise Control
  
  243
  - Adaptive Cruise Control
    245
- Driver Assistance Systems
  
  253
  - Driver Assistance
    253
  - Assistance Systems for Parking or Backing
    254
  - Assistance Systems for Driving
    256
  - Forward Collision Alert (FCA)
    256
  - Active Emergency Braking
    259
  - Side Blind Zone
    260
    
    Alert (SBZA)
    260
    
    Side Blind Zone Alert (Sbza)
    260
  - Lane Departure
    262
    
    Lane Departure Warning (Ldw)
    262
    
    Warning (LDW)
    262
    
    Fuel
    264
  - Recommended Fuel
    264
  - Gasoline Specifications
    265
  - California Fuel
    265
    
    Requirements
    265
  - Fuels in Foreign Countries
    265
  - Fuel Additives
    266
  - E85 or Flexfuel
    266
  - Filling the Tank
    267
  - Filling a Portable Fuel
    268
    
    Container
    268
  - Driving Characteristics and Towing Tips
    269
  - General Towing
    269
    
    Information
    269
  - Trailer Towing
    272
  - Towing Equipment
    273
  - Add-On Electrical
    274
    
    Equipment
    274
- Conversions and Add-Ons
  
  274
General Information

275
- Accessories and Modifications
  277
- California Perchlorate
  277
  - Materials Requirements
    277
- Vehicle Care
  277
- Vehicle Checks
  277
  - Doing Your Own
    277
    
    Service Work
    277
  - Hood
    278
  - Engine Oil
    285
  - Engine Oil Life System
    288
  - Automatic Transmission
    289
    
    Automatic Transmission Fluid
    289
    
    Fluid
    289
  - Engine Air Cleaner/Filter
    289
  - Cooling System
    292
  - Engine Coolant
    293
  - Engine Overheating
    296
  - Overheated Engine
    298
    
    Operating Mode
    298
  - Washer Fluid
    298
  - Brakes
    299
  - Brake Fluid
    300
  - Battery
    301
  - Function Check
    302
  - Starter Switch Check
    302
  - Park Brake and P (Park)
    303
    
    Mechanism Check
    303
- Warning
  277
- Headlamp Aiming
  304
- Bulb Replacement
  305
  - Halogen Bulbs
    305
  - High Intensity Discharge
    305
    
    (HID) Lighting
    305
  - Headlamps, Front Turn
    305
    
    Signal, Sidemarker, and Parking Lamps
    305
  - Led Lighting
    305
  - Taillamps, Turn Signal
    307
    
    Lamps
    307
    
    Stoplamps, and Back-Up
    307
  - License Plate Lamp
    308
  - Replacement Bulbs
    309
- Electrical System
  309
  - High Voltage Devices and Wiring
    309
    
    Overload
    309
  - Fuses
    310
    
    Engine Compartment Fuse Block
    310
    
    Block
    314
  - Instrument Panel Fuse
    314
- Wheels and Tires
  316
  - Tires
    316
  - All-Season Tires
    317
  - Winter Tires
    317
  - Summer Tires
    318
  - Tire Sidewall Labeling
    318
  - Tire Designations
    320
  - Tire Terminology and Definitions
    321
  - Tire Pressure
    324
    
    Tire Pressure Monitor System
    325
    
    Operation
    326
- Tire Pressure Monitor
  326
- Tire Pressure Monitor Operation
  326
- Tire Inspection
  330
- Tire Rotation
  330
- When It Is Time for New
  331
  - Tires
    331
- Buying New Tires
  332
- Different Size Tires and Wheels
  333
- Uniform Tire Quality
  334
  - Grading
    334
- Wheel Alignment and Tire
  335
  - Balance
    335
- Wheel Replacement
  336
- If a Tire Goes Flat
  337
- Tire Chains
  337
- Tire Changing
  339
- Compact Spare Tire
  344
- Jump Starting Jump Starting
  345
  - With Eassist Only)
    345
  - Without Eassist)
    346
- Towing the Vehicle
  349
  - Recreational Vehicle
    350
    
    Towing
    350
- Appearance Care
  351
  - Exterior Care
    351
  - Interior Care
    356
  - Floor Mats
    360
    
    General Information
    361
- Maintenance Schedule
  362
- Service and Maintenance
  363
  - Recommended Fluids and Lubricants
    372
  - Maintenance Replacement Parts
    373
  - Maintenance Records
    375
  - Vehicle Identification
    379
  - Vehicle Data
    380
  - Capacities and Specifications
    380
- Technical Data
  381
  - Engine Drive Belt Routing
    382
Customer Information 13-1 Customer Information Reporting Safety Defects Customer Information

383
- Customer Information
  383
- Customer Satisfaction Procedure
  383
- Customer Information
  385
  - Customer Assistance
    385
    
    Offices
    385
  - Customer Assistance for Text Telephone (TTY) Users
    386
  - Online Owner Center
    386
    
    Program
    387
  - Roadside Assistance
    387
    
    Gm Mobility Reimbursement Program
    387
    
    Roadside Assistance Program
    387
    
    Roadside Assistance
    388
    
    Program
    389
  - Courtesy Transportation
    389
  - Scheduling Service
    389
    
    Appointments
    389
  - Collision Damage Repair
    391
  - Service Publications Ordering Information
    393
  - Reporting Safety Defects
    394
    
    Government
    394
    
    Government
    395
    
    Reporting Safety Defects to General Motors
    395
  - Vehicle Data Recording and Privacy
    395
    
    Event Data Recorders
    396
    
    Onstar
    396
    
    Infotainment System
    397
    
    Radio Frequency Identification (RFID)
    397
    
    Radio Frequency Statement
    397
    
    Statement
    397
    
    Onstar Overview
    399
    
    Emergency
    400
    
    Navigation
    400
    
    Onstar Services
    400
    
    Security
    400
    
    Connections
    401
    
    Diagnostics
    403
    
    Onstar Additional
    403
    
    Onstar Additional Information
    403
  - Driver Information
    411
    
    Lane Departure Warning
    414
    
    For Children (Latch)
    415
    
    Recommended Fluids
    415
    
    Heated and Ventilated
    418
    
    Side Blind Zone
    418

Chevrolet Impala 2014 Owner's Manual (422 pages)

2014

Brand: Chevrolet | Category: Automobile | Size: 6.96 MB

Eassist

7
- Table of Contents
  7
- Instrument Panel
  
  9
  - Instrument Panel
    9
    
    System
    10
    
    Door Locks
    12
    
    Remote Vehicle Start
    12
    
    Trunk
    13
    
    Windows
    13
- Driver Assistance Systems
  
  10
  - Seat Adjustment
    14
    
    Adjustment
    17
    
    Seats
    17
  - Safety Belts
    17
    
    System
    18
    
    Windshield Wiper/Washer
    21
  - Climate Controls
    23
  - Transmission
    23
  - Radio(S)
    24
  - Satellite Radio
    24
    
    Bluetooth ®
    25
  - Steering Wheel Controls
    25
    
    Alert (SBZA)
    27
    
    System
    27
    
    Warning (LDW)
    27
    
    Power Outlets
    28
    
    Sunroof
    28
    
    Universal Remote System
    28
    
    Feature
    30
    
    Information
    30
- Eassist Features
  
  30
  - Regenerative Braking
    31
    
    Battery
    31
    
    Service
    31
    
    Stability Control
    32
- Performance and Maintenance
  
  32
  - Engine Oil Life System
    32
    
    E85 or Flexfuel
    33
    
    Economy
    33
    
    Program
    33
    
    Onstar ®
    34
  - Tire Pressure Monitor
    32
Keys, Doors, and Windows

35
- Keys, Doors, and Windows
  36
  - Remote Keyless Entry (Rke) System
    36
  - Remote Keyless Entry (Rke) System Operation
    37
- Keys and Locks
  
  43
  - Remote Keyless Entry (RKE)
    43
    
    Remote Vehicle Start
    43
    
    System
    43
    
    Door Locks
    44
  - Remote Keyless Entry (RKE)
    45
  - Delayed Locking
    46
  - Power Door Locks
    46
  - Automatic Door Locks
    47
  - Lockout Protection
    47
  - Doors
    48
  - Safety Locks
    48
  - Trunk
    48
  - Vehicle Alarm System
    50
    
    Immobilizer
    51
    
    Immobilizer Operation
    51
    
    (Keyless Access)
    52
    
    Immobilizer Operation
    52
  - Vehicle Security
    50
  - Exterior Mirrors
    53
    
    Convex Mirrors
    53
    
    Power Mirrors
    53
    
    Folding Mirrors
    54
    
    Heated Mirrors
    54
    
    Reverse Tilt Mirrors
    54
  - Interior Mirrors
    54
    
    Automatic Dimming Rearview
    54
    
    Interior Rearview Mirrors
    54
    
    Manual Rearview Mirror
    54
    
    Mirror
    54
    
    Power Windows
    55
    
    Windows
    55
    
    Sun Visors
    57
  - Roof
    57
    
    Sunroof
    57
- Vehicle Security
  
  50
Instruments and

115
- Adjustment
  115
  - Instruments and Controls
    116
  - Steering Wheel Adjustment
    116
  - Steering Wheel Controls
    117
- Infotainment System
  117
  - Heated Steering Wheel
    117
    
    Horn
    117
    
    Windshield Wiper/Washer
    118
    
    Center (DIC)
    119
    
    Clock (Base Radio)
    119
    
    Clock (Uplevel Radio)
    119
    
    Compass
    119
    
    Power Outlets
    120
  - Warning Lights, Gauges, and Indicators
    122
    
    Instrument Cluster
    123
    
    Cluster Menu
    125
    
    Odometer
    126
    
    Speedometer
    126
    
    Trip Odometer
    126
    
    Engine Coolant Temperature
    128
    
    Safety Belt Reminders
    129
  - Airbag Readiness Light
    129
  - Passenger Airbag Status
    130
    
    Indicator
    130
  - Charging System Light
    131
    
    Indicator Lamp
    131
    
    Malfunction Indicator Lamp
    131
  - Brake System Warning
    134
    
    Light
    134
  - Electric Parking Brake
    135
    
    Light
    135
  - Service Electric Parking Brake
    135
  - Antilock Brake System (ABS)
    135
  - Lane Departure Warning
    136
    
    (LDW) Light
    136
  - Vehicle Ahead Indicator
    136
  - Traction off Light
    136
  - Stabilitrak ® off Light
    137
  - Traction Control System
    137
    
    (Tcs)/Stabilitrak ® Light
    137
  - Tire Pressure Light
    137
  - Engine Oil Pressure Light
    138
  - Low Fuel Warning Light
    138
  - Security Light
    139
  - High-Beam on Light
    139
  - Lamps on Reminder
    139
  - Cruise Control Light
    139
  - Door Ajar Light
    140
  - Information Displays Power Flows
    140
    
    (Eassist Only)
    140
  - Energy Information
    141
    
    (Eassist Only)
    141
  - Driver Information
    141
    
    Center (DIC)
    141
  - Vehicle Messages
    144
  - Battery Voltage and Charging
    144
  - Brake System Messages
    145
  - Cruise Control Messages
    145
  - Compass Messages
    145
  - Door Ajar Messages
    146
    
    Messages
    147
  - Engine Oil Messages
    147
  - Engine Power Messages
    148
  - Fuel System Messages
    148
    
    Messages
    149
  - Security Messages
    151
    
    Service Vehicle Messages
    151
    
    Tire Messages
    152
    
    Transmission Messages
    153
    
    Vehicle Speed Messages
    153
    
    Washer Fluid Messages
    154
  - Vehicle Personalization
    154
  - Window Messages
    154
  - Universal Remote System
    160
    
    Programming
    160
    
    Operation
    163
    
    Universal Remote System
    163
Driving and

209
- Driving Information
  
  210
  - Distracted Driving
    210
  - Braking
    211
  - Control of a Vehicle
    211
  - Defensive Driving
    211
  - Drunk Driving
    211
  - Off-Road Recovery
    212
  - Steering
    212
  - Loss of Control
    213
  - Track Events and Competitive
    213
  - Driving on Wet Roads
    214
  - Highway Hypnosis
    215
  - Hill and Mountain Roads
    215
  - Winter Driving
    216
  - If the Vehicle Is Stuck
    217
  - Vehicle Load Limits
    218
- Starting and Operating
  
  223
  - Ignition Positions
    223
  - New Vehicle Break-In
    223
    
    Access)
    225
    
    Access)
    228
    
    Parking over Things that Burn
    234
    
    Running the Vehicle While Parked
    235
    
    Antilock Brake System
    238
    
    EPB Apply
    239
    
    Parking Brake
    239
    
    Brake Assist
    240
- Cruise Control
  
  243
  - Camera (RVC)
    254
    
    Side Blind Zone Alert (Sbza)
    260
    
    Lane Departure Warning (Ldw)
    262
  - E85 or Flexfuel
    266
    
    Filling the Tank
    267
    
    Filling a Portable Fuel Container
    268
    
    Towing Equipment
    273
    
    Lane Departure Warning
    414
  - Memory Features
    415

Chevrolet Impala 2014 Manual (96 pages)

Brand: Chevrolet | Category: Automobile | Size: 1 MB

Table of Contents
1
Infotainment System

3
- Introduction
  3
  - Steering Wheel Controls
    8
  - Software Updates
    9
- Radio
  10
  - AM-FM Radio
    10
  - HD Radio Technology
    12
  - Satellite Radio
    14
  - Radio Reception
    21
  - Backglass Antenna
    21
  - Multi-Band Antenna
    22
  - Pandora Internet Radio
    22
- Audio Players
  26
  - CD Player
    26
  - USB Port
    29
  - SD Card Reader
    32
  - Auxiliary Jack
    32
  - Bluetooth Audio
    33
Navigation

34
- Using the Navigation
  34
- Maps
  41
- Navigation Symbols
  42
- Destination
  44
- Onstar ® System
  55
- Settings
  58
- Global Positioning
  59
  - System (GPS)
    59
- Vehicle Positioning
  59
- Problems with Route
  60
  - Guidance
    60
- If the System Needs
  61
  - Service
    61
- Map Data Updates
  61
- Database Coverage
  61
  - Explanations
    61
Voice Recognition

62
Settings

70
Bluetooth Phone/Devices

73
- Bluetooth (Overview)
  73
- Bluetooth
  74
  - Controls)
    74
- Bluetooth
  78
  - Recognition)
    78
- Text Messaging
  79
Trademarks and License Agreements

80
- Index
  93

Chevrolet Impala 2014 Getting To Know Manual (17 pages)

2014

Brand: Chevrolet | Category: Automobile | Size: 2.84 MB

Chevrolet Impala 2014 Specifications (21 pages)

Automobile

Brand: Chevrolet | Category: Automobile | Size: 7.89 MB

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Chevrolet Impala 2014 Owner's Manual (422 pages)

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Chevrolet Impala 2014 Manual (96 pages)

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Trademarks and License Agreements

Chevrolet Impala 2014 Getting To Know Manual (17 pages)

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